GO Outdoors - MetroCentre Recenzje 

353
Wynik TrustScore: 5 na 5

4,8

Lower Blue Mall, Metrocentre, NE11 9YZ Newcastle, England, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

James is the most professional and pleasant shop assistant I have had the pleasure to meet in the last few months. His knowledge and demeanour are outstanding. If you are buying footwear there is no... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Rob was amazing and is a real asset to the Metrocentre branch. He was extremely knowledgeable, personable, and friendly throughout our visit. Nothing was too much trouble, and he went out of his way... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent customer service from Katie who took my phone call and kindly reserved a tent for me to collect recognising my request when I arrived and fetching the tent for me, from Malkys and Lewi servi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Daniel was friendly and helpful at discussing my needs around hiking boots. He kept himself busy by attending to stock near us, and did not add any pressure to help us and did so at a respectful dista... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - MetroCentre

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • Lower Blue Mall, Metrocentre, NE11 9YZ, Newcastle, England, Zjednoczone Królestwo

4,8

Doskonała

Wynik TrustScore: 5 na 5

353 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(353)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35 893

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Andi gave me all the knowledge and help…

Andi gave me all the knowledge and help I needed to purchase my new berghaus walking boots today Great experience definitely go back and look for his advice with next purchase 😊

7 lutego 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent service

Excellent service from Hannah and James. They helped us with problems ordering and eventually purchasing.

31 stycznia 2026
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great value for your money

I wouldnt go anywhere else. Great prices & excellent quality products.

23 stycznia 2026
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Brilliant value

Brilliant value

30 stycznia 2026
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Staff were very polite and helpful.

Staff were very polite and helpful.

27 stycznia 2026
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Fab shopping trip today

Fab shopping trip today, and four pairs of shoes bought. Many thanks to Hannah W for her help throughout the long process! She was constantly helpful, knowledgeable and friendly. There were two of us trying, rejecting, and contemplating a variety of footwear, but she remained calm, and we never felt rushed. As a result multiple purchases made.

29 stycznia 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent Walking Boot Advice

I went to GO Outdoors to look at walking boots for the first time, and needed help and advice. I found Rob in the walking boot section and he immediately took the time to explain the different types of boot, shoe and there uses. We then tried on multiple sets and sizes, with Rob offering my advice along the way. His help and advice guided me to choice I am very happy with. Excellent experience to be supported by a team member who clearly cared about the customer, and was not trying to push the most expensive product (I still bought a high cost item). Thank you Rob!

25 stycznia 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great choice of clothing . A really nice store. Excellent staff.

Visited the Go Outdoors store Metrocentre today & what a great experience. I was helped by Daniel who just gave a first class service 👌. He was so helpful & very knowledgeable. He listened to what I was looking for & I ended up purchasing a Brasher Waterproof coat,which I’m very pleased with.
What a great member of staff.
Thank you Daniel 👍🏻

26 stycznia 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

We were served today by Tom T

We were served today by Tom T, who gave us excellent advice and customer service. I had only intend to browse, but ended up with a new coat and 2 pairs of walking trainers. All of which I am delighted to have purchased.
Thanks Tom for your help today.

23 stycznia 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Tom's the dude

I had an awesome experience at Go Outdoors in the Metro Center today.
I was greeted by a member of staff called Tom. I've never met a more polite, enthusiastic, knowledgeable, and,uplifting shop assistant before in my whole life and I've had a lot of life, trust me. That guy certainly knows his stuff and taught us a lot in our 20 minute visit.
Tom definitely restored our faith in shopping in store.
I will be back.
Marco &Emma

22 stycznia 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I always go to gooutdorrs

Iv always go to gooutdoors for my coats and tops very good quality and last for years to. Staff always happy to help to.

19 stycznia 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Customer service inside the Metrocentre…

Customer service inside the Metrocentre Gateshead store is refreshingly positive! The gentleman (if didn't catch his name) who helped me with my walking boots was very friendly and Andi who served us on the till was lovely, friendly helpful and a credit to your store. More Customer service like this needed elsewhere.

13 stycznia 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great

Dan on the shoes section is fantastic at his job! It’s the best service we’ve had in any store in a long time. Great product knowledge, friendly, helpful and professional. We passed our thank onto the manager but wanted to write a review too so he gets some recognition! Thanks again!

11 stycznia 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Daniel served me yesterday

Daniel served me yesterday. He was excellent. I have a problem with my left foot and he was able to provide walking shoes that were comfortable. He was polite informative and helpful.

6 stycznia 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Daniel was very customer focused

Daniel was very customer focused, willing to help without putting me under any pressure to buy. A credit to the company.

6 stycznia 2026
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Thank you to Hannah for the excellent…

Thank you to Hannah for the excellent service I received today while shopping at Go Outdoors, Metrocentre. You were extremely helpful. Well done.

30 grudnia 2025
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Ben has been extremely helpful and…

Ben has been extremely helpful and friendly during my purchase

29 grudnia 2025
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Im not one for shopping

Im not one for shopping, especially at this time of year as often the sound of people shouting and stamping their feet, yelling at their partners and generally driving like maniacs keeps me at home. Last week I braved the metrocentre in the evening to buy my partner a warm winter coat.

The Go Outdoors shop was thankfully quiet and empty apart from a young man, Tom, chatting to a customer at the till.

The gentleman Tom was chatting to was speaking in a loud voice, his trousers were held up with string and as I approached I could see that this fella was finding life tough.

Tom was chatting animatedly, fully aware that this man was in the shop for warmth, light and human connection. If I was to talk to any of my colleagues and friends about the true meaning of Christmas it was Tom giving this man his time, attention and care.

Ive talked about Tom and his kindness this week when talking about relational strategic change... It's all about how we foster relationships, care for ourselves and others.

I hope Go Outdoors realises the importance of the gesture of kindness that I saw that evening and how the coat I bought to keep my partner warm will be long gone before I forget Tom's compassion.

10 grudnia 2025
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

James was brilliant

James was brilliant, absolute credit to the store.James had all the knowledge and helped with sizing and even shown us the best way to lace up the boot. If it wasn’t for James we would have been buying the wrong size boots again.
Thanks again James

18 grudnia 2025
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Very helpful staff member Daniel

Very helpful staff member Daniel gave super advice and saved me trying to work out what were the best options for me and my travels - new boots, thick socks, gloves etc, plus advice on waterproof over trousers. After this pleasant service I will be going back in future.

17 grudnia 2025
Opinia niezależna
Logo GO Outdoors - MetroCentre

Odpowiedź od GO Outdoors - MetroCentre

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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