James is the most professional and pleasant shop assistant I have had the pleasure to meet in the last few months. His knowledge and demeanour are outstanding. If you are buying footwear there is no... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęLower Blue Mall, Metrocentre, NE11 9YZ Newcastle, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Rob was amazing and is a real asset to the Metrocentre branch. He was extremely knowledgeable, personable, and friendly throughout our visit. Nothing was too much trouble, and he went out of his way... Zobacz więcej
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Excellent customer service from Katie who took my phone call and kindly reserved a tent for me to collect recognising my request when I arrived and fetching the tent for me, from Malkys and Lewi servi... Zobacz więcej
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Daniel was friendly and helpful at discussing my needs around hiking boots. He kept himself busy by attending to stock near us, and did not add any pressure to help us and did so at a respectful dista... Zobacz więcej
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Informacje dotyczące firmy
- Sklep turystyczny
- Sklep z odzieżą aktywną
- Sklep rowerowy
- Klub wspinaczkowy
- Jeździectwo
- Sklep dla biegaczy
O GO Outdoors - MetroCentre
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Napisane przez firmę
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Dane kontaktowe
Lower Blue Mall, Metrocentre, NE11 9YZ, Newcastle, England, Zjednoczone Królestwo
4,8
Doskonała
353 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I came in to upgrade my walking shoes
I came in to upgrade my walking shoes. Lewi was fantastic; friendly, knowledgable, and ran me through the features of the footwear available. His ability to share the knowledge without being patronising or "sales-like" was great! His passion for offering the correct product - and not necessarily the most expensive product - shone through.
7 marca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - MetroCentre
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lewis was very helpful with good advice
4 marca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great place to buy walking boots
Tom is a great ambassador for Go Outdoors, as are those of the team I spoke to over a couple of visits. Knowledgeable and professional. Had a good discussion about the features of different walking boots, keen to know what I was looking for, not pushy at all, but got the sale as we found what I wanted.
24 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Tom and Josh made my experience so much…
Tom and Josh made my experience so much better in this shop! Very friendly helpful guys alongside giving the best advice and facts about what products and jackets would suit me best for my trip. Would definitely recommend trying this store out to everyone ☺️
2 marca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Superb service from both Tom and Emma…
Superb service from both Tom and Emma in the purchase of a new coat! Nothing was too much trouble and neither of them were pushy! They were very patient and friendly! Thank you!
24 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
All of the staff at Go Outdoors…
All of the staff at Go Outdoors Gateshesd Metro Centre were very welcoming and very helpful.
Big shout out to James who demonstrated real knowledge and expertise when advising me( complete novice ) about footwear for a forthcoming Pilgrimage walk.
Thank you !
24 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Called in to the MetroCentre branch…
Called in to the MetroCentre branch hoping to find a bargain. I had no difficulty finding the down jacket that I had hoped to buy. Ellie on the tills was very helpful with friendly advice and prompt service.
21 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service provided by Daniel
Excellent service provided by Daniel, good quality and good price
20 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was served by Andi
I was served by Andi, he was fab, very knowledgeable nothing was too much for him. It was a real pleasure and Andi was an excellent ambassador for GO Outdoors.
16 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Visited the store today to buy a new…
Visited the store today to buy a new pair of walking shoes. Served by Dan who was very helpful and courteous. Excellent shopping experience!
16 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
POOR
Visited Metro Centre Gateshead today and purchased a HIGEAR rechargeable airforce pump - when I got home the 3 nozzles were missing from the box. NOT GOOD ENOUGH STAFF SHOULD
CHECK BOXES AT THE TILL.
15 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - MetroCentre
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Dan at Go Oufdoors - fantastic service
Dan delivered great service with knowledge and good humour. My shop in the store was a total breeze and I found exactly what I wanted.
12 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service
I bought hiking boots today. Tom was so helpful and gave me some very handy tips too. Thank you
11 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Evie j &Tom were very helpful with my…
Evie j &Tom were very helpful with my choice of walking boot Ive getting a very good deal,Thanks for their help.
11 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great customer service
23 stycznia 2026
Odpowiedź od GO Outdoors - MetroCentre
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff were friendly and helpful in…
Staff were friendly and helpful in helping me find the right walking shoe
9 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Refused use of changing room
The shop assistant refused to let me use the changing room to try on a jacket stating it was company policy, but you could try on other items of clothing which I found quite frankly unbelievable. He made me feel very uneasy. I will not be rushing back to this store. I will say the lady behind the till was lovely.
8 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Andi gave me all the knowledge and help…
Andi gave me all the knowledge and help I needed to purchase my new berghaus walking boots today Great experience definitely go back and look for his advice with next purchase 😊
7 lutego 2026
Opinia niezależna
Odpowiedź od GO Outdoors - MetroCentre
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.