GO Outdoors - Liverpool Recenzje 

2044
Wynik TrustScore: 4.5 na 5

4,6

107 Rimrose Road, Bootle, L20 4HN Liverpool, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It was my first visit to GoOutdoors and the staff were all very helpful and nothing was too much trouble. Especially helpful was Becky who listened to my many questions and went out of her way to answ... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... Zobacz więcej

Oceniono na 5 z 5

Went into your Liverpool store today near Crosby to buy some clothes for my wife . A young lady named Annamay served me . Young lady in her twenties, with coloured hair . I am a retail manager of 35 y... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Superb customer service from Becky and Aimee, sorted out my order quickly and helped me get what I needed, thank you so much for your assistance

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - Liverpool

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • 107 Rimrose Road, Bootle, L20 4HN, Liverpool, Zjednoczone Królestwo

  • 01513 059590

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(2044)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35 869

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Advise from the Bootle store in…

Advise from the Bootle store in Liverpool was excellent I was told all the options for my needs I selected the tent best suited for my expeditions. I would highly recommend equipment bought from go outdoors.

18 sierpnia 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Superb customer service from Becky and…

Superb customer service from Becky and Aimee, sorted out my order quickly and helped me get what I needed, thank you so much for your assistance

25 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Oceniono na 2 z 5

Nasty manager.

Got refused to return a tent within the 28 days allowed. The staff did all they could to help but the manager was not helpful and very rude. Great staff but awful management.

21 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

My first visit to GoOutdoors looking for a suitable tent.

It was my first visit to GoOutdoors and the staff were all very helpful and nothing was too much trouble. Especially helpful was Becky who listened to my many questions and went out of her way to answer and get me the best product for my needs. Thank you GoOutdoors.

24 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 3 z 5

I ordered two products in the buy 1 get…

I ordered two products in the buy 1 get 1 half price, because one of the items was out of stock I was refunded. I think in the future you could offer the option of a refund or wait for the item to come back into stock. Now I'll miss out on the chance to getting the purchase for half price. It's a little frustrating.

10 sierpnia 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

Awful staff , abusive and rude, 17/17 till 01400/6

Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want to come across, she spoke to both of us like crap, was extremely rude, and just out of nowhere, wasn't expecting it. Absolute disgrace how she has any sort of job near customer service. Shocked. Won't be going back there

22 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Great service

Appreciated staff holding my order for a couple more days outside the 7 day collection time.

6 sierpnia 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great and helpful staff.

12 sierpnia 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 4 z 5

Convenient and easy returns

Convenient and easy returns

8 sierpnia 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Top quality goods and services helpful…

Top quality goods and services helpful and efficient

3 sierpnia 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great service

Good service and advice

29 lipca 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Camping

Great for all camping needs

23 lipca 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Aimee served me today and she was…

Aimee served me today and she was absolutely amazing. She was so patient with helping me at the till. Her calm manner helped me when having technical issues with my bank card. She is a credit to the aintree store. Thank you so much Aimee.

6 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I was served originally Adam L who…

I was served originally Adam L who helped me with the purchase of my Berghaus air tent and gave great advice. It’s refreshing to have such good customer service and attention to detail, which made the shopping experience easy. Thank you.

6 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

Order out of stock and cancelled

I ordered numerous items and paid to collect. One by one every item I ordered was cancelled due to not being in stock. The items weren’t cancelled at the same time but individually which took over a week, delaying my purchase from another company.

I did email the company for clarification if my whole order will be cancelled due to timescale I needed to order elsewhere but they reassured me the rest of my order will be ready for collect. It was then cancelled days later.

20 lipca 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Thank you for your review.

We understand how frustrating it can be when parts of your order are cancelled and we are sorry for this happening. Having checked your order we can see that the cancellations occurred due to stock errors, we aim to ensure our stock is accurately reflected on our site however errors can occur.

We appreciate that this is the not outcome you were wanting for you order. We have reached out to you via the email address on your order to discuss the collection status of the rest of your order, please check your inbox shortly.

Kind regards
GO Outdoors Customer Care Team.

Oceniono na 5 z 5

Back to the outdoor life after 20 years!

We haven't bought any camping gear for 20 years or more so its all new to us. Inflatable tents, rechargeable lamps, self inflating mattresses. The staff at your Bootle branch could not have been more helpful. We probably had over an hour of questions about equipment and it was all answered with great patience, as much detail as we wanted. Seriously impressive staff. Shout out to Morgan and Chris, the regional. Thank you

1 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Went into your Liverpool store today…

Went into your Liverpool store today near Crosby to buy some clothes for my wife . A young lady named Annamay served me . Young lady in her twenties, with coloured hair . I am a retail manager of 35 year and appreciate excellent customer service . This young lady has exceptional customer service and I would love more people like her working for me , she is a credit to you company and I would love her working for me . I got everything I need with 5 star service , thank Annamay, you made my shopping experience, thank you

1 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Give James of Bootle Fishing Republic a £20,000 bonus

My son is following his friends into angling, something I know nothing about. Went to Bootle Fishing Republic and was served by James.

We were totally naive as to what was required. James helped us describe what kind of fishing we would be doing; found us the appropriate kit to get started, advised what was superfluous

James even had some disused equipment under the counter which he used to demonstrate to my son how to set up his first fishing rod and “rig”

I had no idea how much it would cost to walk out with the basic minimum but I was pleasantly surprised at the price

My son has already been back to buy more stuff as he learns more, so James has won Fishing Republic a long term customer

So Fishing Republic have a lot of current and future sales; my son was able to get started and has caught his first fish; and I was pleasantly surprised at the price.,Everyone is happy - except the fish.

This is how society is supposed to work, a transaction that benefits all parties.

James skill and charm has generated thousands of immediate and future income for his employers. It is only right that he shares in these mtutal benefits , rather than them all being stolen by distant psychopathic oligarchs.

So James thoroughly deserves £20,000 annual bonus and should be recognised by his employers in the only way that really means anything

Thank you James .

Go Outdoors, time do what is right for society

27 lipca 2026
Opinia niezależna
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great help and ease in collecting my…

Great help and ease in collecting my order staff very helpful appreciate it

14 lipca 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

I ordered 4 fairly standard items via…

I ordered 4 fairly standard items via click + collect. They split the order into 3 different shipments which I consider fine if that’s how their distribution network works. However, the items still show on the website as not being delivered to the store. I had to call them up to enquire as to what was happening as the items were supposed to have been available weeks ago. They confirmed that 3 of the 4 items were available at the store and the website just hadn’t updated. However, the remaining one (a pair of socks they sell in the store itself) are not yet available. This has been nothing but overpriced hassle. First and last experience! (Still unresolved)

4 lipca 2026
Logo GO Outdoors - Liverpool

Odpowiedź od GO Outdoors - Liverpool

Please accept our sincere apologies that you did not receive an email notification advising that your Click & Collect order was ready for collection. We understand how frustrating this must have been, and we have escalated the issue to our technical team for further investigation.

Regarding the outstanding socks from your order, we have contacted you by email with an update on the current status of this item.

We are very sorry for the experience you have had on this occasion. This is not the level of service we aim to provide, and we hope we have the opportunity to restore your confidence in us and deliver a much better experience in the future.

Kind Regards
GO Outdoors Customer Care

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