Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęMain Street 53, CA12 5DS Keswick, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... Zobacz więcej
Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you... Zobacz więcej
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Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... Zobacz więcej
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Informacje dotyczące firmy
- Sklep turystyczny
- Sklep z odzieżą aktywną
- Sklep rowerowy
- Klub wspinaczkowy
- Jeździectwo
- Sklep dla biegaczy
O GO Outdoors - Keswick (Express)
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Napisane przez firmę
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Dane kontaktowe
Main Street 53, CA12 5DS, Keswick, England, Zjednoczone Królestwo
4,8
Doskonała
171 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od GO Outdoors - Keswick (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Poorly staffed
Very few staff available and were not pro-active in offering help or choice.
8 czerwca 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Staff were very helpful and very…
Staff were very helpful and very patient with me while my family chose waterproofs
3 czerwca 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good range and great sale prices
I was impressed with good range of walking boots and outdoor clothing. Service was friendly . Sale prices were great ! Josh was very helpful with advice re : shoes that I bought .
8 maja 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Keswick (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Keswick (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I opened a account with you payed 5.00…
I opened a account with you payed 5.00 pounds and save 15.00 pounds in keswick was very happy thanks
10 maja 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful and friendly staff
2 maja 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent help choosing equipment
Sam helped me buy some walking boots and a rucksack for my son. Really friendly and helpful. Brilliant help for 1st time DofE expedition participant!
17 kwietnia 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Bought a torch which didn’t work
Bought a torch which didn’t work. Also bought some wetsuit shoes which would have been overpriced (“membership” reduced to normal price)- would not bother with go outdoors again
13 kwietnia 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Nice well set out store
Nice well set out store, knowledgeable friendly staff, and dogs were allowed in. Really nice way to spend your money.
13 kwietnia 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very happy with my sandals
Very happy with my sandals. Great price and I've been wearing them on holiday all week.
29 marca 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent
Fantastic service from very knowledgeable and friendly staff.
29 marca 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Keswick (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Keswick (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
My first visit to your new Keswick…
My first visit to your new Keswick branch. Staff very helpful and knowledgeable. Prices competitive.
25 marca 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good service.
19 marca 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great selection of outdoor clothing…
Great selection of outdoor clothing etc. and great prices.
Also friendly knowledgeable staff.
19 marca 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Keswick (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service
Was served by Josh for some shoes which he showed me two as for the ones I wanted they didn’t have the same colour in my size but they had a similar pair, and was then helped at the tills by Alec
19 marca 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Keswick (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good value footwear
Needed walking light-weight shoes ,bought a pair of Peter Storm,great ,sure they'll be fine for my needs.
6 marca 2025
Odpowiedź od GO Outdoors - Keswick (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service and found exactly what I was looking for at the right price.
14 lutego 2025
KESWICK store. Happy me!
KESWICK store.
I asked if I could take two waterproof jackets out of packaging boxes & try for size. Staff member Sheena, was so helpful, manning checkout at the same time as opening boxes for me & repackaging unsuitable item.
I selected Peter Storm waterproof, signed up for Go Outdoors loyalty card, as immediate discount on jacket. After payment transaction, I remembered Youth Hostel Association discount & asked if it also applied. Sheena immediately sorted refund & applied all discounts.
She also informed me click & collect now available for online sales.
Excellent customer service and friendly, patient manner.
Company sells wide product range, competitive prices, well set out store.
7 lutego 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.