A clean well organised store with great products and prices to suit all pockets. I really wanted to write this review as Freddie at the Ilkley store helped my adult son and me when we were looking... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Lovely friendly staff especially Ben who served us today. He was very helpful, nothing was too much trouble for him and he was knowledgeable about the walking shoes also. He’s a credit to Ilkley Go Ou... Zobacz więcej
Reakcja na opinię
Love Go Outdoors been buying from there for every camping trip since kids were smaller. New air tent is great and me and husband are still married after putting it up! Problems with order sorted by g... Zobacz więcej
Reakcja na opinię
The store needed a good clean. The floor was very dusty, the changing room was even worse. Add to that the fact that a camera is in position looking into the changing room, it all added to an experi... Zobacz więcej
Informacje dotyczące firmy
- Sklep turystyczny
- Sklep z odzieżą aktywną
- Sklep rowerowy
- Klub wspinaczkowy
- Jeździectwo
- Sklep dla biegaczy
O GO Outdoors - Ilkley (Express)
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Napisane przez firmę
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Dane kontaktowe
6 Station Road, LS29 8HA, Ilkley, West Yorkshire, Zjednoczone Królestwo
- 01943 660213
4,8
Doskonała
309 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful people and good selection.
7 listopada 2024
Odpowiedź od GO Outdoors - Ilkley (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Ilkley (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Good all round service
Excellent service from the staff (Jasmine, Kerry, Harry and Garry). The product range was great with sizes to appeal to everyone. This is my second purchase from this shop and I would recommend it and its staff to anyone.
28 października 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Lovely staff with great variety of…
Lovely staff with great variety of products from all major brands. And at great prices. And just down the road from us :-)
16 października 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff
Well laid out store. Plenty of space.
Staff are absolutely lovely. Friendly, helpful and professional.
12 października 2024
Odpowiedź od GO Outdoors - Ilkley (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Had a very poor experience today
Had a very poor experience today. I went to the till to purchase a top that I believe had been advertised at a certain price. When the item was scanned it came through at double the advertised price. I went over to the item and showed the shop assistant ( sorry don't know the name)- a male member of staff then came over. He was rude, confrontational and aggressive. The item was blatantly advertised wrongly , and yet I was made out to feel like I was stupid for believing the item would be the price that was written on the label.
Had he been polite and apologetic, I would still have purchased the item. As it was, I left the shop feeling irate. I won't be returning. I suggest the male member of staff takes a lesson in customer service.
12 października 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service from Tia and…
Great customer service from Tia and Kelly
27 września 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great prices
Jasmine and Kerry were both very polite and welcoming . They knew about the boots which I went onto buy and would recommend go outdoors Ilkley for the place to go to and you get to visit Ilkley at the same time , Bonus !
9 października 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lovely service from Ronnie
Lovely service from Ronnie. Very polite and helpful when buying my new walking boots
6 października 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service
Excellent service from Garry ably assisted by Kerry and Harry. Following a disappointment of a fault in Meindl shoes there was no issue is replacing the shoes so I have already recommended Go Outdoors Ilkley to a few friends.
30 września 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Ilkley (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Ilkley (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Ilkley (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Nice staff.
7 września 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Merrell boots
Excellent service from Lucie. Knowledgeable on the subject of walking boots despite being a new starter.
8 września 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
I was having trouble choosing a roll mat. A member of staff offered help and talked me through the options helping me decide which one was best and I’m really happy with my purchase.
29 sierpnia 2024
Odpowiedź od GO Outdoors - Ilkley (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff good value
Very helpful staff good value and a great pair of walking boots
31 sierpnia 2024
Odpowiedź od GO Outdoors - Ilkley (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
We were visiting the area and needed…wellington boots.
We were visiting the area and needed some new wellington boots.
All staff Lucie,Blossom,Harry and Gary gave great customer service.
Thank you all so much.
30 sierpnia 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Both Billy & Tia were excellent in…
Both Billy & Tia were excellent in their service. A very enjoyable experience, thank you 😊
21 sierpnia 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Ilkley (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.