GO Outdoors - Horsham (Express) Recenzje 

332
Wynik TrustScore: 4.5 na 5

4,6

UNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB


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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.

Reakcja na opinię

Oceniono na 5 z 5

Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.

Reakcja na opinię

Oceniono na 5 z 5

James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - Horsham (Express)

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, Zjednoczone Królestwo

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

332 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(332)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35 625

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service in the Horsham branch!

Had a great experience here today - the young man in Go Outdoors Horsham who served me in the hiking boots section was very knowledgable, helpful and not pushy at all - I didn't end up buying anything but had to write this to give him a shout out ;)

30 maja 2025
Opinia niezależna
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Assistant went to great lengths to find…

Assistant went to great lengths to find the item we wanted

26 maja 2025
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Very friendly and helpful

The staff in this store are really friendly and helpful, they know what thier talking about, helped me find what I was looking for, as I wasn't sure what I was doing

26 maja 2025
Opinia niezależna
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Oceniono na 4 z 5

All good service on our visit

All good service on our visit, but key thing was my 86 year old mother-in-law left her mobile phone in the shop, but you kept it safe and when we called it later you answered and we were able to come back and collect it. Many thanks.

22 maja 2025
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Over and above service from Georgia

My daughter is doing her bronze Duke of Edinburgh award expedition and I needed help collating the items on the list. Georgia came over and went through our list meticulously. She herself had done her Gold award and had some military training. She explained everything to us in great detail and even showed my daughter how to read a map with a compass. Exemplary service!

10 maja 2025
Opinia niezależna
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent advice with walking shoes

Today I was served by Ben R who very patiently helped me find some suitable walking shoes. Great advice which led to me finding the perfect pair of shoes.
Thank you Ben

15 maja 2025
Opinia niezależna
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Oceniono na 3 z 5

Helpful Staff

Incorrect information online for opening time on Bank Holiday Monday so was kept waiting for an hour before shop opened. Staff were friendly and extremely helpful.

11 maja 2025
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Shoes, sandals, sorted!

The displays are good and some shoe boxes were accessable. The two gentlemen on duty were quite busy but were able to get me the footwear I required and I was very happy with the experience.

12 maja 2025
Opinia niezależna
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Went to the Horsham branch…

Went to the Horsham branch as they said on line that they had the tent I was looking for in store so went and was pleased with the fact that not only was the tent I bought there but also another one that I was looking at too so had to choose which one I was going to come home with. Plenty of staff to help but not pushy which was nice. Came home with the Phoxx 2 for my motorcycle camping trip instead of the Phoxx 3 🤞

10 maja 2025
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Happy from Hove

Buy most of my outdoor stuff from the Horsham store, prices very good compared to the internet and you can try it on. Especially cheap when you are a member and get the discount. Served by Jakub today and had some good cheerful banter to take my mind off the bill😀

7 maja 2025
Opinia niezależna
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 4 z 5

Prices were great

Prices were great, service was so-so

3 maja 2025
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Everyone is helpful and knowledgeable

Everyone is helpful and knowledgeable

25 kwietnia 2025
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Good selection of products

Good selection of products, had just what I needed.
Helpful staff.

23 kwietnia 2025
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Fantastic store

Fantastic store. So much variety & really good value if you’re a member.
A young man served me and couldn’t be more helpful. I tried on multiple walking trainers as I am a women’s size 8 wide. They had size 8 in every shoe which surprised me and I was guided as to which was the widest to suit me best.
Left with some Solomon’s and a successful experience. Thumbs up to the store

23 kwietnia 2025
Opinia niezależna
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Horsham branch great

Great selection of gear and very helpfull staff at the Horsham branch

20 kwietnia 2025
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Helpful staff

Jakob was particularly helpful to 3 members of my family at the till with sorting some financial complications over our purchases. Nothing seemed to be too much trouble for him and I was impressed and very grateful.

21 kwietnia 2025
Opinia niezależna
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Oceniono na 5 z 5

All was excellent.

12 kwietnia 2025
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Nick at Horsham Go Outdoors was amazing…

Nick at Horsham Go Outdoors was amazing - he helped us get fully kitted out for DoE - really personable no question disregarded - knowledgeable and stayed with us for the whole purchase which was really appreciated as went went through a very long list - Thank you Nick hope this message gets back to you ! 😊

10 kwietnia 2025
Opinia niezależna
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Oceniono na 4 z 5

Staff were friendly and polite

Staff were friendly and polite

8 kwietnia 2025
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Fantastic Experience, Fantastic Staff

Spent a whole afternoon getting stuff for son’s DodE. We were helped by Georgia who was nothing short of fantastic. We knew virtually nothing and needed to get everything. She guided and advised for 3 to 4 hours with infinite patience and expert advice, without which I know we would have got some things wrong.

Georgia loves the outdoors and speaks from personal experience about the equipment, how appropriate it is for your intended use, and as complete novices her guidance was invaluable to us. She is a true expert.

Based on that one experience GO Outdoors Horsham will be our first stop in future and we will be looking out for Georgia.

29 marca 2025
Opinia niezależna
Logo GO Outdoors - Horsham (Express)

Odpowiedź od GO Outdoors - Horsham (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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