Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęStone Lane Retail Park CL Marsh Barton Road, EX2 8LH Exeter, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... Zobacz więcej
Reakcja na opinię
Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... Zobacz więcej
Reakcja na opinię
Today we were served by Lewis. He approached us and asked if we needed any help. He was incredibly helpful, knowledgeable on products we needed help buying but also he was very polite. His customer se... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep turystyczny
- Sklep z odzieżą aktywną
- Sklep rowerowy
- Klub wspinaczkowy
- Jeździectwo
- Sklep dla biegaczy
O GO Outdoors - Exeter
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Napisane przez firmę
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Dane kontaktowe
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, Zjednoczone Królestwo
- 01392 531855
4,8
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Josh is the best employee ive ever been…
Josh is the best employee ive ever been with. Very kind very sweet and he provided me with the help I need
THANKYOU JOSH
16 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Amazing customer service provided by a…
Amazing customer service provided by a young lad Josh at the Exeter store so helpful thank you so much mate
16 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Josh was very helpful and knowledgeable…
Josh was very helpful and knowledgeable about walking boots and sleeping bags. He went to a lot of trouble making sure we found the right pair of boots.
15 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went in to buy some fishing bits to…
Went in to buy some fishing bits to take my son on his first trip fishing.
Robbie went above and beyond explaining what I needed and how to set things up. Really helpful and polite. I'd definitely return. Thanks to his tips we caught 2 Silver fish in a great spot. Did lose a bit of tackle so we'll be back again soon! Cheers Robbie.
13 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very pleasant staff
6 czerwca 2026
Odpowiedź od GO Outdoors - Exeter
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Thanks Harry!
Harry was so informative and so helpful! A great experience and so much more information that we expected! Thanks Harry!
13 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Walking boots- Alfred in the Exeter store was…
Alfred in the Exeter store was extremely helpful and knowledgeable with our purchase of walking boots and walking socks. Great selection of boots and shoes and great customer service. Thank you Alfred for helping my son
13 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service from Sam today he was…
Excellent service from Sam today he was extremely knowledgeable and very helpful thank you Sam
9 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Exceptional Customer Service
Went into the Exeter store today with a return. Bit of a complex history but Cody was exceptionally helpful. So refreshing to experience great customer service. 10/10
7 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Nothing was too much trouble for Lewis!
We visited the Exeter branch today to look at their tent selection. We had a few technical questions about the tents and Lewis was more than happy to help. He answered the questions and double check the information he gave us was correct too. Lewis was great, so helpful and nothing was too much trouble for him. We need more people like Lewis in retail. We will for sure be returning to the Exeter branch in future and will look out for Lewis especially if we have any slightly technical questions. He knows his stuff!
7 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Harry
Harry, the member of staff who helped us, was brilliant very knowledgeable and keen to help us.
27 maja 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Alfred at the Exeter go outdoors was…
Alfred at the Exeter go outdoors was absolutely a 1st class example of customer service . I tried on literally every walking boot in the store as I have a charity walk yet his enthusiasm never wained. I employ 30 staff myself and wouldn employ him in a heartbeat !!! Thank you Alfred.
6 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff member on till was rude and not…
Staff member on till was rude and not helpful at all could do with some customer service training as no manners
6 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
All feedback is appreciated and we are sorry to hear of your experience during your visit to one of our stores.
In order for this to be looked into with the store you attended we have reached out via Trust Pilot for further details. Please could you respond at your convenience.
We look forward to hearing from you.
Kind regards,
GO Outdoors Customer Care
The young man called Larry who served…
The young man called Larry who served me was excellent... I needed help and advice and he was bang on.
A good representative for your company
6 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Exeter click and collect good, shop not
Picked up an online order on Monday, the tent is great, very happy with it. Went back on Wednesday to buy some more stuff but the guy at the till was an unpleasant person. He couldn't find my membership straightaway and got very dismissive and sarcastic.
3 czerwca 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
All a fantastic service
All a fantastic service. But would say getting things online is harder if you need to change any details on your delivery... but still very good if you like online next day delivery. But I found going in store a very pleasant experience with all staff very lovely and friendly and able to help. I like seeing all the tents up as that's what I brought.
20 maja 2026
Odpowiedź od GO Outdoors - Exeter
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Lewis was extremely patient and…
Lewis was extremely patient and helpful. He shared his own DofE experience, which my children found interesting!
24 maja 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Exeter Go Outdoors
We had a great visit to the Exeter branch of Go Outdoors. Harry could not have been more helpful in helping us select our trekking boots for the Atlas mountains. He was knowledgeable, able to provide some top tips from personal experience, and gave us plenty of time to make a decision. At no point did we feel pressured to make a decision, and I believe we would have received the same service had we been 'just looking'.
Great experience and will definitely return again - well worth the 2+hour drive!
28 maja 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lewis was exceptionally helpful as we…
Lewis was exceptionally helpful as we looked at what was the best type of shoe to wear for our big trek he was patient really informative and went over above. Very very grateful and we bought a pair of shoes thank you.
31 maja 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great service & experience
Popped into the Exeter store to look at an e-bike. Josh was amazing, so knowledgeable, helpful & friendly. He is great credit to the store.
Alex was also very really helpful.
Briefly met the manager to give positive feedback & he clearly values his staff which also left a great impression.
A great experience, can really recommend.
Thank you so much
Tina
30 maja 2026
Opinia niezależna
Odpowiedź od GO Outdoors - Exeter
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.