I have been a client for 15 years and have transacted infrequently. Consequently, I sometimes ask questions to which I find out later I could have found the answer under FAQs or similar. Goldmoney c... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I have been a client for 15 years and have transacted infrequently. Consequently, I sometimes ask questions to which I find out later I could have found the answer under FAQs or similar. Goldmoney c... Zobacz więcej
Reakcja na opinię
Requested some changes in my profile and as always the customer service was very professional and prompt. Ankush picked my requested up after a few hours and managed it very professionally providing... Zobacz więcej
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Goldmoney refused to close my account and transfer the funds back to the same bank account. There were increasingly personal questions about history which was not required to open the account.... Zobacz więcej
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The support staff always go the extra mile when it comes to finding solutions. That was important to me as I'm some 14 time zones away from GM, making usual teleconversations challenging. It's great t... Zobacz więcej
Reakcja na opinię
Since 2001, Goldmoney® has helped over 1 million customers protect close to $2Billion dollars in assets by providing the most affordable, fastest, and safest way to buy and store precious metals. Further information can be found on www.goldmoney.com.
Toronto, Kanada
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A.B. (RM) was proficient and quick to assist in getting the request I needed updates in 48 hours. That excellent customer service. Thank you

Odpowiedź od Goldmoney.com
Overall I'm very satisfied with the company and the service. I was not happy when they put my account on hold for an update but it was resolved to my satisfaction.

Odpowiedź od Goldmoney.com
I had a clear answer from Ankush how to withdraw

Odpowiedź od Goldmoney.com
My experience with Goldmoney and its vault service has been very good over the past four years. It's very convenient and the standards of security and the customer service interactions are all top notch. I recently moved and my change of address was handled securely and easily.

Odpowiedź od Goldmoney.com
Ankush Bal helped me a lot and have always been so respectful.

Odpowiedź od Goldmoney.com
Thank you Nikita for your prompt responses and clear instructions to address an issue encountered.
I appreciate your great support.

Odpowiedź od Goldmoney.com
I have 36 years of investing experience. Gold Money has been the most disgusting, immoral investment firm I have ever dealt with. It was clearly stated that a customer would get spot price when they sold their metals. After Gold Money built a rather large holding of client accounts, the firm got "sold". The spot price sell agreement got FLUSHED for even the oldest accounts. An account then got hammered with a sell price that more than doubles your total investment fee. And then there is the ever-rising storage fees, problems with customer service, etc. The connection between the previous Gold Money owner and the "new owner" that took over is highly suspicious. Did Gold Money switch hands to a close associate so the sell rules could be re-written, reneging on the promise to pay SPOT PRICE when a client sells their holdings? Of course, Gold Money offered a period where you could sell without paying the new fee, but they did it at a time when the price of silver was at a multi-year LOW. Most Gold Money clients could not counter the despicable, slimy tactics Gold Money used to scalp their long-term investors without selling early and taking a huge loss. I am so thankful to have sold and CLOSED my account with Gold Money. These are the type gold dealers that give the industry a bad reputation.

Odpowiedź od Goldmoney.com
have been asked to submit the periodically required documents for my holding company. Due to negligence, I forgot to do this twice. And I still received a very polite letter asking me to provide the necessary data. After I had submitted them, the account was immediately reactivated the next day.

Odpowiedź od Goldmoney.com
Whomever I've dealt with at Goldmoney they've been nothing but patient and respectful with me. I've been storing PM's with them for roughly six years now and the transactions have always been prompt and consistent with no hiccups.

Odpowiedź od Goldmoney.com
Ankush Bal and Nikita S. with Goldmoney Relationship Management have been super helpful, courteous, and patient with me in answering all of my questions and concerns and getting all of my needs taken care of. Ankush always responded very quickly to all of my messages, and Nikita S. gave me reassurances that all was well. My name is John Z. but I go by my middle name, "Chris", just in case Ankush or Nikita are wondering which client is writing this review.

Odpowiedź od Goldmoney.com
I would like to write a full review on Goldmoney to 100% confirm that all 1 or 2-star aggressive reviews can be completely ignored.
I have been a customer of GM since 2009. I have accumulated metal, and I have NEVER sold or withdrawn.
Full disclosure, I know the founders personally.
I decided after reading the negative reviews, to test the sale and cash withdrawal. So here is my report:
1) Silver Sale: 3 days to process, I received transparent and professional correspondence on status
2) Cash withdrawal: 1 day processing time and funds were in my account
4 days in total and THIS IS COMPLETELY ACCEPTABLE.
For those that do not understand precious metals, this is PHYISCAL MONEY. It takes time to process and to be honest I AM GLAD IT TAKES TIME. This supports that GM actually has your metal, and they do what they promise.
This platform is simple and trustworthy. It is founded by gentleman who are pioneers in REAL MONEY. The company is listed and audited.
You will not find a more trustworthy platform to own PM's for retail customers in the world.
I will never use another platform to own PM's.
Thank you, GM, for all the wonderful years of service.
Daniel

Odpowiedź od Goldmoney.com
Whilst just trusting that all is well, I hardly ever log in. When I tried, it failed. This was disturbing, as so much negativity is going on on the internet.
Ankush replied right away, stating that they had a technical problem. The next day, everything worked just fine again. Pacified and happy.

Odpowiedź od Goldmoney.com
My account manager Ankush and the team at Gold Money in general are quick to help, very informative and being a member since 2011, I have only good things to say of the company.
Thanks for the recent help guys!

Odpowiedź od Goldmoney.com
Was taking a while to get my funds, once I saw Ankush’s mail alerting me to the problem on my endc the issue was promptly resolved. Very professional and have used them for about 20 years.

Odpowiedź od Goldmoney.com
The staff at Goldmoney was very prompt and professional in resolving a recent banking issue.

Odpowiedź od Goldmoney.com
Ankush Bal was fantastic in supporting me to update my information. Very responsive and professional which made the process seamless. I like how Goldmoney makes working with them an easy.

Odpowiedź od Goldmoney.com
Easy to deal with, great customer support.
I had a small issue which was resolved.
Super helpful and efficient.
Highly recommended 👌

Odpowiedź od Goldmoney.com
Ankush Bal was very helpful and responsive.

Odpowiedź od Goldmoney.com
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