Goldmoney.com Recenzje 

2103
Wynik TrustScore: 4.5 na 5

4,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have been a client for 15 years and have transacted infrequently. Consequently, I sometimes ask questions to which I find out later I could have found the answer under FAQs or similar. Goldmoney c... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Requested some changes in my profile and as always the customer service was very professional and prompt. Ankush picked my requested up after a few hours and managed it very professionally providing... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Goldmoney refused to close my account and transfer the funds back to the same bank account. There were increasingly personal questions about history which was not required to open the account.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The support staff always go the extra mile when it comes to finding solutions. That was important to me as I'm some 14 time zones away from GM, making usual teleconversations challenging. It's great t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Handel złotem i srebrem
  2. Pośrednik finansowy

Napisane przez firmę

Since 2001, Goldmoney® has helped over 1 million customers protect close to $2Billion dollars in assets by providing the most affordable, fastest, and safest way to buy and store precious metals. Further information can be found on www.goldmoney.com.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(2103)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 78

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

A.B (RM) accolades

A.B. (RM) was proficient and quick to assist in getting the request I needed updates in 48 hours. That excellent customer service. Thank you

29 lipca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Barbie,
We are happy to hear that your RM was able to provide such excellent assistance; thank you for your review.

Oceniono na 4 z 5

Overall I'm very satisfied with the…

Overall I'm very satisfied with the company and the service. I was not happy when they put my account on hold for an update but it was resolved to my satisfaction.

28 maja 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Mike,
Thank you for taking the time to provide your feedback. We are very happy to hear that the update of your Holding was completed efficiently with the help of our team.

Oceniono na 5 z 5

Very quick replies.

4 lipca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Kolokol,
Thank you for taking the time to leave your review, we are pleased to hear that you received such efficient assistance.

Oceniono na 5 z 5

Customer Service interactions

My experience with Goldmoney and its vault service has been very good over the past four years. It's very convenient and the standards of security and the customer service interactions are all top notch. I recently moved and my change of address was handled securely and easily.

23 czerwca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Guy,
We are very glad to hear that you are happy with both our support and platform, thank you for your review.

Oceniono na 5 z 5

Fast help when needed

Ankush Bal helped me a lot and have always been so respectful.

23 czerwca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Horacio,
Thank you for taking the time to leave your review, we are pleased to hear that Ankush has continued to offer such courteous support.

Oceniono na 5 z 5

Great Support

Thank you Nikita for your prompt responses and clear instructions to address an issue encountered.
I appreciate your great support.

19 czerwca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Don,
We appreciate you taking the time to leave your review and are glad to hear that Nikita offered such great support.

Oceniono na 1 z 5

The most disgusting, immoral precious metals broker

I have 36 years of investing experience. Gold Money has been the most disgusting, immoral investment firm I have ever dealt with. It was clearly stated that a customer would get spot price when they sold their metals. After Gold Money built a rather large holding of client accounts, the firm got "sold". The spot price sell agreement got FLUSHED for even the oldest accounts. An account then got hammered with a sell price that more than doubles your total investment fee. And then there is the ever-rising storage fees, problems with customer service, etc. The connection between the previous Gold Money owner and the "new owner" that took over is highly suspicious. Did Gold Money switch hands to a close associate so the sell rules could be re-written, reneging on the promise to pay SPOT PRICE when a client sells their holdings? Of course, Gold Money offered a period where you could sell without paying the new fee, but they did it at a time when the price of silver was at a multi-year LOW. Most Gold Money clients could not counter the despicable, slimy tactics Gold Money used to scalp their long-term investors without selling early and taking a huge loss. I am so thankful to have sold and CLOSED my account with Gold Money. These are the type gold dealers that give the industry a bad reputation.

9 stycznia 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear James,
Thank you for your feedback and candour.
As a business Goldmoney has certainly undergone changes over the years and we do understand that some changes can be inconvenient for some clients.
If you would like to further discuss the changes to fees and pricing over the last 10 years please don't hesitate to contact us through the 'contact support' option on our website.

Oceniono na 5 z 5

polite, fast, professional

have been asked to submit the periodically required documents for my holding company. Due to negligence, I forgot to do this twice. And I still received a very polite letter asking me to provide the necessary data. After I had submitted them, the account was immediately reactivated the next day.

18 czerwca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Orange,
Thank you for your feedback, we are happy to hear that your Holding was updated efficiently with the help of our team.

Oceniono na 5 z 5

Kind and Consistent

Whomever I've dealt with at Goldmoney they've been nothing but patient and respectful with me. I've been storing PM's with them for roughly six years now and the transactions have always been prompt and consistent with no hiccups.

12 czerwca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Ross,
We are extremely happy to hear that you have had such a positive experience with Goldmoney and our support team over the last 6 years. Thank you for taking the time to provide your feedback.

Oceniono na 5 z 5

Ankush Bal and Nikita S are Excellent

Ankush Bal and Nikita S. with Goldmoney Relationship Management have been super helpful, courteous, and patient with me in answering all of my questions and concerns and getting all of my needs taken care of. Ankush always responded very quickly to all of my messages, and Nikita S. gave me reassurances that all was well. My name is John Z. but I go by my middle name, "Chris", just in case Ankush or Nikita are wondering which client is writing this review.

16 czerwca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Chris,
Thank you for your detailed and positive review. We are very happy to hear that both Relationship Managers offered such efficient and effective support.

Oceniono na 5 z 5

Very through and prompt

6 czerwca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Cecil,
Thank you for your review, we are glad to hear that our Relationship Management team has provided such excellent service.

Oceniono na 5 z 5

THERE IS NO BETTER PLATFORM FOR PRECIOUS METALS

I would like to write a full review on Goldmoney to 100% confirm that all 1 or 2-star aggressive reviews can be completely ignored.

I have been a customer of GM since 2009. I have accumulated metal, and I have NEVER sold or withdrawn.

Full disclosure, I know the founders personally.

I decided after reading the negative reviews, to test the sale and cash withdrawal. So here is my report:

1) Silver Sale: 3 days to process, I received transparent and professional correspondence on status

2) Cash withdrawal: 1 day processing time and funds were in my account

4 days in total and THIS IS COMPLETELY ACCEPTABLE.

For those that do not understand precious metals, this is PHYISCAL MONEY. It takes time to process and to be honest I AM GLAD IT TAKES TIME. This supports that GM actually has your metal, and they do what they promise.

This platform is simple and trustworthy. It is founded by gentleman who are pioneers in REAL MONEY. The company is listed and audited.

You will not find a more trustworthy platform to own PM's for retail customers in the world.

I will never use another platform to own PM's.

Thank you, GM, for all the wonderful years of service.

Daniel

5 czerwca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Daniel,
Thank you very much for your detailed review of Goldmoney and for being a long time client.
We appreciate you taking the time to provide your feedback and we look forward to continuing to offer you such excellent PM services.

Oceniono na 5 z 5

Whilst just trusting that all is well

Whilst just trusting that all is well, I hardly ever log in. When I tried, it failed. This was disturbing, as so much negativity is going on on the internet.
Ankush replied right away, stating that they had a technical problem. The next day, everything worked just fine again. Pacified and happy.

5 czerwca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Andre,
Thank you for your feedback and understanding regarding our recent technical issue. We are happy to hear that Ankush was able to assist you so efficiently.

Oceniono na 5 z 5

Great Customer Service

My account manager Ankush and the team at Gold Money in general are quick to help, very informative and being a member since 2011, I have only good things to say of the company.

Thanks for the recent help guys!

3 czerwca 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear John,
Thank you for your review, and for being a long time client. We are very glad to hear that you are continuing to receive such excellent service.

Oceniono na 5 z 5

Was taking a while to get my funds

Was taking a while to get my funds, once I saw Ankush’s mail alerting me to the problem on my endc the issue was promptly resolved. Very professional and have used them for about 20 years.

20 maja 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Nenad,
Thank you for your review, and thank you for being a long-time Goldmoney client. We are sorry to hear that you experienced a delay with your withdrawal but are glad to hear that Ankush was able to assist you so efficiently.

Oceniono na 5 z 5

The staff at Goldmoney was very prompt…

The staff at Goldmoney was very prompt and professional in resolving a recent banking issue.

21 maja 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Mr. Skylight,
We are very glad to hear that your issue was resolved efficiently and we thank you for taking the time to leave your review.

Oceniono na 5 z 5

Great Experience

Ankush Bal was fantastic in supporting me to update my information. Very responsive and professional which made the process seamless. I like how Goldmoney makes working with them an easy.

17 maja 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Pamela,
Thank you for your review, we are very happy to hear that you have received such fantastic support.

Oceniono na 5 z 5

I had a small issue which was resolved

Easy to deal with, great customer support.

I had a small issue which was resolved.

Super helpful and efficient.

Highly recommended 👌

12 maja 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Robert,
We are sorry to hear that you encountered an issue but glad to hear that it was resolved efficiently.
Thank you very much for your review.

Oceniono na 4 z 5

Ankush Bal was very helpful and…

Ankush Bal was very helpful and responsive.

12 maja 2025
Opinia niezależna
Logo Goldmoney.com

Odpowiedź od Goldmoney.com

Dear Susan,
We are happy to hear that Ankush has provided such efficient assistance. Thank you very much for leaving your review.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej