Golden Sands Holiday Park, Rhyl Recenzje 

149
Wynik TrustScore: 1.5 na 5

1,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Catch 22 chippy Golden sands £4.25 for a "large" portion of chips... smallest portion of not fresh but frozen chips ive ever seen in my life wow absolute robbing money grabbers

Oceniono na 1 z 5

Management are poor Accounts are non existent Sales lads are great but are let down by the people and process above! been waiting for a deposit refund for over 2 weeks and had to take a... Zobacz więcej

Oceniono na 4 z 5

We enjoyed 4 nights at Golden Sands and had a smashing time and I'd go back again. Friendly staff, excellent entertainment, good pool and kids area, easy access to sandy beach,most things you could ne... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Staying in a lovely privately owned caravan on golden sands park in town rhyl. It is a corner plot advertised as not overlooked with views, which it is but and a big but the park itself continually pa... Zobacz więcej

Informacje dotyczące firmy

  1. Wynajem wakacyjny

Informacje przekazane przez różne źródła zewnętrzne

Our award-winning holiday park is located right on the beach in Kinmel Bay, Nr Rhyl, North Wales. Our superb facilities and helpful staff ensure our guests experience fun-filled family holidays. We also have an extensive range of caravans for sale.


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

149 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,6

Wszystkie recenzje

(149)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

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Oceniono na 4 z 5

NICE STAFF AND CAMP.

Stopped on a few camps in the area. but prefer this one for its facilities nice food/swimming pool good entertainment.The staff are always helpfull and pleasant. I think the chip shop is missing a trick by not stopping open after the entertainment has finished if you want something to eat after you have been out you have to order a takeaway or leave the camp. Will be going again and would recommend it.
G.Roberts Stoke.

6 marca 2020
Opinia niezależna
Oceniono na 4 z 5

Terrible weather

Terrible weather , only half the amusement arcade open, soft play area closed very overpriced at £417 for 3 nights, but still enjoyed x all of the staff we had contact With were lovely X

28 lutego 2020
Opinia niezależna
Logo Golden Sands Holiday Park, Rhyl

Odpowiedź od Golden Sands Holiday Park, Rhyl

Hi Gail, Thanks for your review. Unfortunately we can't do too much about the weather and it has been terrible lately, we are sorry for that.

Regarding the arcade and soft play area, this has been under refurb and is due to open in a couple of weeks. We have pointed this out on our social media platforms and also have notified customers via letter and a pre-arrival phone call before they arrive at the park. Did you not receive any of these?

Oceniono na 3 z 5

I was very disappointed that the soft…

I was very disappointed that the soft playarea was closed as I brought my 2 grandchildren aged 6 and 21 months. It was a major factor when I booked as February is a cold and wet month.
Also the shop on site was closed which was inconvenient for us as we did not drive .
I was notified about a week before we arrived at your park but it was to late to change our plans and dates as we had booked and paid for our coach seats and it was also my grandsons half term off school. Myself and my daughter had booked time off work which we could not change so we had to come on the dates we had booked.

28 lutego 2020
Opinia niezależna
Logo Golden Sands Holiday Park, Rhyl

Odpowiedź od Golden Sands Holiday Park, Rhyl

Hi Tracy,

We are sorry to hear that you were disappointed. Our soft play area has been under refurb and is due to open in a couple of weeks. We have pointed this out on our social media platforms and also have notified customers via letter and pre-arrival phone call before they arrive at the park. Did you not receive any of these?

Oceniono na 2 z 5

call That clean

When we first arrived staff was very friendly and helpful, once we had the keys to our van we went in explored, which to say it was a silver it was very very basic hardly anything in there. Whilst unpacking the car I started focussing on there was a wet patch on the base of the sofa and the cushion wasn’t on there. I put my hand on it and it was wet, at first I thought maybe the cleaner had spilt something on there but I was wrong. I could smell urine and we carried on unpacking, I went and smelled the wet patch and the soaked cushion, it was soaked from urine. We called up and they moved us to a gold caravan. Which was a lovely little unit. The following day on the Tuesday we went out exploring to come back and find the site flooded, we got back to the van there was no Gas or electric by this time it was 16:15 I rang up reception for them to say yes everyone need to clear out by 17:00 as they was closing the gates at 5 due to flood warnings. If I did not ring up I would not of known this. They didn’t bother to apologise, didn’t bother to tell us we had to leave no email, text, note on the caravan etc. They didn’t give any recommendations for where we could go as we are nearly 5 hours from home and to travel home with a 2 yr old. When I asked what is gunna happen about the rest of the holiday she said she doesn’t know. Not very helpful. To then fork out quite a lot of money to stay somewhere as it was only the beginning of our holiday. The storm was not there fault but there communication could of been a lot better.

12 lutego 2020
Opinia niezależna
Oceniono na 4 z 5

Great Park

Lovely park with great facilities and helpful, friendly staff. We’ve stayed here three times. Only thing it needs is recycling facilities

2 listopada 2019
Opinia niezależna
Oceniono na 5 z 5

5 star ⭐️ ⭐️⭐️⭐️⭐️

We recently came here for our third time and absolutely loved it, If you enjoy caravan holidays or looking to go for the first time look no further this place is amazing and fantastic for the kids my two boys love it. The place is obviously very well run and is spotless, the food and drinks in the sandpiper is really nice and reasonably priced but the best thing about golden sands is the goldstars and what stars they are too they are just unbelievable with all the kids and work tirelessly to make sure the kids have the best time ever honestly visit goldensands and see for yourself you will struggle to find a better caravan park, top notch!! Already booked for next year 🙌🙌

2 listopada 2019
Opinia niezależna
Oceniono na 1 z 5

I booked a caravan for my wife and…

I booked a caravan for my wife and daughter with the grandkids in August of this year which I was told this will be the van you will get,
My wife and daughter turned up with the kids on Monday to be told someone else was in the van we booked and we will try to sort something out for you,
No one from golden sands had the decency to email me to tell me about the changes and the van that they gave to them was no up to standard for a disabled person.
The toilet door would not close and when my daughter told the reception she was told we will have a look but has you will be going home in a couple of days I don't think we can do anything about it.
When I booked out today I did say something to the desk and the reply I got was we do not guarantee a van so can someone answer me this when you book a caravan on this site and they give you a number is that not booked a caravan according to the site they can change it any time they want to and if you book a van on this site and they give you a number dont believe them,

1 listopada 2019
Opinia niezależna
Oceniono na 5 z 5

Had the most amazing weekend

Had the most amazing weekend. Entertainment was brilliant Entertainers where so good especially Chloe she she had the edge. Caravans clean warm and plenty of space. Looking forward to our next visit all being well.

1 listopada 2019
Opinia niezależna
Oceniono na 4 z 5

Customer service not good after booking

It would of been nice to get a phone call back what was promised when I rang to say I’d found it cheaper on the internet. I feel the customer service needs a bit of updating it’s as if you have paid in full we are not bothered. All it would of took was a phone call but that didn’t happen which annoyed me. Look on line first rather than phoning to book you can save money as once you have paid they don’t care.

1 listopada 2019
Opinia niezależna
Oceniono na 3 z 5

Clean and tidy with very comfy caravan

Clean and tidy with very comfy caravan. Parts of park seem overcrowded with caravans. Nice beach with easy access. Amenities good for time of year, but all facilities seem to be concentrated in one area, entrance to park off main road with not a very pleasant entrance to site as narrow with cars getting passed. Staff friendly and helpful. Not bad for a short break.

1 listopada 2019
Opinia niezależna
Oceniono na 4 z 5

this is the fourth tíme at golden…

this is the fourth tíme at golden sands and each time we have really loved it there. the caravans are really nice and tidy and the site is kept lovely. the shop is a bit of a let down as it closes early and is not very well stocked. the fish shop is good though. i would recomend this site to anyone and it is really close to the beach.might go again next year .

25 października 2019
Opinia niezależna
Oceniono na 5 z 5

Very good site for holidays

Very good site for holidays, use it every year. Great caravans, very helpful and polite staff, great value for money, carnt speak highly enough.

27 września 2019
Opinia niezależna
Logo Golden Sands Holiday Park, Rhyl

Odpowiedź od Golden Sands Holiday Park, Rhyl

Thanks for the great review Mervin :-)

Oceniono na 5 z 5

Very good holiday site staff very…

Very good holiday site staff very welcoming and friendly caravans up to date and cheap looking forward to going back to the golden sands next year thanks for a great holiday

22 września 2019
Opinia niezależna
Logo Golden Sands Holiday Park, Rhyl

Odpowiedź od Golden Sands Holiday Park, Rhyl

Thanks for taking the time to review us Gary, and for your kind comments. Music to our ears :-) We look forward to seeing you next time.

Oceniono na 3 z 5

we met friends on hol and was talking…

we met friends on hol and was talking quietly in park at nite and we got moved by security two nights on hol. I wasnt happy as holiday is about enjoying yourself and wasnt happy about being rushed out off club with plastic cup to put your drink in not happy with that either

20 września 2019
Opinia niezależna
Logo Golden Sands Holiday Park, Rhyl

Odpowiedź od Golden Sands Holiday Park, Rhyl

Sorry to hear that you were unhappy Karen. We do have to ensure that noise is kept to a minimum outside of the complex as it can lead to other holidaymakers being disturbed during the night and that no glasses are allowed to leave the complex due to safety reasons. We will pass your feedback on to the team .

Oceniono na 5 z 5

Enjoyed alovely Monday to Friday lovely…

Enjoyed alovely Monday to Friday lovely caravan Entertainment was very good only little disapointment was the times of opening of shop and early closing of chippy which was great quality & value altogether a good first time visit but as they say"We'll be Back next year W. Baker

20 września 2019
Opinia niezależna
Logo Golden Sands Holiday Park, Rhyl

Odpowiedź od Golden Sands Holiday Park, Rhyl

Thanks for your feedback, we are pleased you enjoyed your stay and will pass your feedback back to the team about the opening hours of the chippy.

Oceniono na 5 z 5

Great holiday park

Great holiday park, been tqice in the last 3 months and bith times it has been great. Chippy could do with staying open later as its usually closed by around 8pm. Very clean park, all staff have been great and very polite. Staff in particular tyler, rosie, chloe and rachel. Theres was one member of the entertainment staff that seems like she doesnt want to be there (naomi), makes zero effort with the children unlike all the other staff and always has a face on her, never cracks a smile, other then that one so called entertainer all staff are amazing. Will be back next year 100%. Alex sam and jorgie

20 września 2019
Opinia niezależna
Logo Golden Sands Holiday Park, Rhyl

Odpowiedź od Golden Sands Holiday Park, Rhyl

Thank you for your review Alex, we are glad that you had a great holiday and will pass your feedback on to the team.

Oceniono na 5 z 5

Comfortable and spacious

First time my husband and I had stayed, and booked on recommendation. We couldn’t have made a better choice. My husband lives with mixed dementia, and the adapted caravan was perfect for his needs. Nothing was too much trouble for the site staff, and the site itself was beautifully laid out. Clean, tidy and well maintained. We met some very kind, helpful and friendly people. All in all, a refreshing break.

20 września 2019
Opinia niezależna
Logo Golden Sands Holiday Park, Rhyl

Odpowiedź od Golden Sands Holiday Park, Rhyl

Thanks for the lovely review Mrs Colebourn, we are so pleased to hear that you and your husband enjoyed your stay with us.

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