Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The Phoenix team arrived at scheduled time, Ivan, David and 1 other person( I can’t remember his name ) were professional, careful with everything and made me laugh. I would recommend Flex for anyone... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Flex has made my move from Houston to Austin so seamless. The prices was affordable(I was able to move, store, and unpack my things all with the same company). The team who helped me move out and move... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I hired go flex because they had good reviews, but obviously whatever they put on their website was false. I booked a move three weeks in advance and paid a deposit. Packed up everything & took a P... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

There was a slight hiccup with the driver upon pickup of our things but overal good experience. Movers were polite and respectful and moved quickly. Everything happened as expected.

Reakcja na opinię

Informacje dotyczące firmy

  1. Przeprowadzki i usługi magazynowe
  2. Przeprowadzki

Napisane przez firmę

Full-service moving at a price you’ll love. Plus, storage, on demand delivery, and labor-only help — everything you need on moving day.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

115 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 97% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(115)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 109

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Job

These guys showed up and took care of business. Did a great job, didn't try to up sale unnecessary items. I would definitely recommend this company to anyone. Iwas completely satisfied. The people they sent out were super friendly and hard working.

14 maja 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you so much for the recommendation and for highlighting the hard work of our moving team. We pride ourselves on providing clear, transparent pricing without any unnecessary upsells, so it’s wonderful to hear you were completely satisfied with our service. We’re glad our friendly crew could bring you total peace of mind during your move!

Best,
Flex Customer Support Team

Oceniono na 5 z 5

Truly the best moving experience I’ve…

Truly the best moving experience I’ve had. Affordable, timely, kind, and careful. Will use them everytime.

16 maja 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We are thrilled to hear that this was your best moving experience yet! Delivering timely, careful, and affordable service is exactly how we ensure a smooth, reliable move for our customers. We truly appreciate your support and look forward to managing your next move whenever you are ready.

Best,
Flex Customer Support Team

Oceniono na 5 z 5

I did a local move

I did a local move. Customer service and set up were very professional, helpful, and nice. The movers came on time. They did a great job handling my things. All of my things got to my new place safely. I recommend Flex if you’re looking for movers.

14 maja 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you so much for the recommendation! We are thrilled to hear that our customer service team made your setup so professional and that our local moving team arrived right on time. Ensuring all your belongings arrive safely and providing a smooth, reliable experience is exactly what we aim for.

Best,
Flex Customer Support Team

Oceniono na 4 z 5

Flex moving sucks. Jerry was great though

Flex moving storage is so disorganized and two of the three movers sucked. Jerry Washington was the only mover who went above and beyond for me. Hes the only reason why im giving a 4 star rating because Flex told me he will get compensation for my review. Otherwise, id give them a 1 star. Definitely wont be using this company ever again

14 maja 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you for sharing your feedback and highlighting Jerry’s exceptional work during your move. We are prioritizing a review of your move details immediately to ensure our high standards for coordination and service are met. Please send an email to support@flex.storage with your Booking Confirmation Number in the subject line so we can look into this further and make sure you’re taken care of.

Best,

Flex Customer Support Team

Oceniono na 5 z 5

Joel and his crew did amazing

Joel and his crew did amazing. They got in and out as quick as possible.

12 maja 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We are glad to hear that Joel and his crew provided such an efficient and capable experience for your move. Our goal is always to provide a smart, streamlined process that respects your schedule while keeping everything under control. Thank you for choosing Flex and for highlighting our team's quick work.

Best,

Flex Customer Support Team

Oceniono na 5 z 5

Flex Moving & Storage did a great job…

Flex Moving & Storage did a great job moving a large toolbox for us. It was short notice but they were able to schedule the move within a few days at a very reasonable price, even giving us a discount because we weren't moving it very far . Thomas contacted us the morning of the move to confirm the pickup and dropoff points and they were able to arrive earlier than scheduled. Thomas and his team worked quickly and carefully to secure and transport the box. Also Alex was very helpful (and patient) answering all my questions. Highly recommend this company!

9 maja 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We are glad our local team could coordinate such a quick turnaround for your toolbox transport here in the neighborhood. It is great to hear that Thomas provided the clear communication and early arrival we strive for, while Alex ensured all your questions were answered with care. We prioritize making these short-notice moves both efficient and affordable to give our customers total peace of mind.

Best,

Flex Customer Support Team

Oceniono na 4 z 5

I received courteous

I received courteous, fast service at a price within my budget

6 maja 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We are glad to hear our team provided courteous and efficient service at a price that worked for your budget. Providing transparent, value-focused solutions is a priority for us, and we are happy we could make your move both smart and affordable. Thank you for trusting us to manage your transition with the expertise and care you deserve.

Best,

Flex Customer Support Team

Oceniono na 1 z 5

It took numerous calls and emails to…

It took numerous calls and emails to get a correct itemized bill of lading (legally binding contract and receipt that shows services and costs - protects you from getting stuck with extra charges!)
Then only 2 of the 3 man crew showed up on move day, and one of them, it was their first day on the job. The guy in charge spoke extremely broken to no English. After numerous calls, and me letting the supervisors and billing, no way I'm paying full price when the services are not being provided. Eventually 3 other guys showed up to help pack, because the packing was taking so long with just 2 people working . Finally, the get the trailer (yes, I said trailer) loaded. Things I said to not load, got loaded, while other items were left at the old place!!! And at some point during the day, 3 of the workers left; the new guy and 2 of the guys who were sent by the company. So I'm back to only 2 guys to unload all my stuff. Some female worker showed up (apparently the 3rd to help unload)... It took the "team leader" 45 minutes to travel 4.1 miles...and I'm being charged by the hour. So he finally shows up with my stuff, and eventually gets the trailer backed into my driveway, and then they sit. Didn't start unloading the truck . They don't start unloading until billing contacts you to tell you the final costs and you pay. Nowhere in the bill of lading did it state payment is to be paid in full BEFORE unloading . One of the supervisors had reduced my final cost SOME. I DEFINITELY DID NOT GET $1150 WORTH OF SERVICE. The contents in the boxes were a hot mess, things from different rooms in the house going into the same box. The 3rd person sent to help unload my stuff, the female, sat in her truck the whole time the 2 guys unloaded everything. Why was she even there in the first place then?? My patio table is still sitting in my garage and not on the patio. I have to haul my lawnmower back to my old house to mow the lawn. Most of my furniture has dirty marks from hands and the trailer. I had to put my bed back together. They pretty much just put stuff down in my new house unless I was standing right there and told them to take items to specific rooms. Only about half of the boxes were labeled with what room the contents came from . I found cigarette butts lying around at both houses. I don't smoke.

It was a cluster F*** day from the beginning -when the new guy showed up at my house at 7am!! It was the worst move I have ever endured, especially for the cost I ended up paying .

DO NOT USE THIS COMPANY. Communication is ridiculous. They tell you one thing, but reality is totally different. Truly a nightmare. And they are not that cheap to begin with . Go with a quality moving company.. not this "company"

27 kwietnia 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Hello, thank you for letting us know about your experience. Please reach out to us at support@flex.storage with your Booking Confirmation Number so we can review your move details.

Best regards, Flex Customer Support

Oceniono na 1 z 5

Stay away from this company!even their…

Stay away from this company!even their employees and contractors showed up and warned me - cancel! They weren’t prepared this is horrible ! At the final moment flex messed up royally

5 maja 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Hello. Thank you for letting us know about this. Please email your Booking Confirmation Number to support@flex.storage; we’ll be able to access your account and look into this further.

Sincerely, Flex Customer Support

Oceniono na 1 z 5

Thieves

Thieves! They stole my belongings
Have reported to the police
Do not hire them they are a bunch of lazy amateur movers who come with the intention to steal and take your home valuables
Do not hire
They are scammers

18 kwietnia 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We have already begun looking into your service details to prioritize a review of your move and ensure we make this right for you. This level of service is not our standard, and we are moving quickly to get to the bottom of what happened. Please send us an email to support@flex.storage with your Booking Confirmation Number in the subject line so we can review your move details immediately.

Flex Customer Support Team

Oceniono na 5 z 5

My experience with flex moving was…

My experience with flex moving was great!, they were very fast and efficient as much house items and furniture I had it did not take long for the move to be completed, I was very satisfied n happy with the work, totally recommend using this again in the future. :)

17 kwietnia 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We are pleased to hear that our team provided the fast and efficient service needed to handle your furniture and household items with ease. It is our goal to be the smart, capable solution that makes the moving process feel completely under control. Thank you for the recommendation, and we look forward to assisting you again in the future.

Best,

Flex Customer Support Team

Oceniono na 5 z 5

I had a great experience with this…

I had a great experience with this company from start to finish. The team was professional, punctual, and handled all of my belongings with care. They worked efficiently without cutting corners, and everything arrived at my new place in perfect condition. What really stood out was their communication—they kept me informed throughout the process and were quick to answer any questions I had. Moving can be stressful, but they made the entire experience smooth and hassle-free.

I would definitely recommend!

10 kwietnia 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We are glad our team could provide the professional, punctual service you deserve for your move. It is great to hear that our proactive communication and careful handling gave you peace of mind throughout the process. Thank you for recommending us as a smart, reliable solution for a smooth transition.

Best,

Flex Customer Support Team

Oceniono na 1 z 5

Bait and switch scam

Update: 5/11/26:

The company is now attempting to "settle" my complaint by using my own security deposits. On 4/29, a representative (Kendall) explicitly promised a $250 refund as compensation for service failures and "extenuating circumstances." However, the company has now informed me that because they returned my initial deposits, they will not honor the additional $250 compensation.

Essentially, they are using my own money to cover their "settlement" offer. It is a total bait-and-switch on a written promise of compensation. I have forwarded this entire exchange to the Pennsylvania Attorney General as part of my active complaint. Future customers: beware of written promises from this company—they do not intend to honor them.

Original review:

Run! This company is a scam operation that takes upfront deposits with no intention of providing the contracted service, then effectively steals your money when they fail to show up.

I contracted them for a residential move that involved two 24-foot trucks and a four-man crew. At 7:58 PM the night before my move the next morning, Michael Akortia, the area manager, attempted a blatant bait-and-switch, telling me they were only sending a single trailer towed by a pickup truck. When I demanded they honor the original contract, the lies began. We spent our entire moving day being misled about arrival times and "second drivers" that never existed. After waiting the entire day hours past our window, we were finally told by Michael only three people were available—and they never even showed up.

My wife and I were left stranded and forced to rent a U-Haul to move ourselves, yet Flex Moving has decided to keep my deposit. Despite multiple attempts to resolve this, they have refused to issue a refund for a move they never performed. My "account manager," Wes Morgan, was all smiles during the sales process but has flat-out ignored every email and voicemail I’ve left since they breached our contract.

This isn't just bad service; it is theft by deception. They lure you in with a professional sales pitch, fail to provide the equipment or labor promised, and then ghost you while sitting on your payment they stole. I will be reporting them to the Attorney General for consumer fraud. If you value your money and your sanity, stay away.

16 kwietnia 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Hello. Thank you for your feedback. We’re going to look into the details of your move. Kindly email us at support@flex.storage with your Booking Confirmation Number so we can assist you.


Kind regards, Flex Customer Support

Oceniono na 5 z 5

I highly recommend Flex Moving and…

I highly recommend Flex Moving and Storage for anyone looking for a stress-free move. The crew was punctual, professional, and handled all of my belongings with extreme care.

The pricing was transparent with no hidden fees, and they worked efficiently to get everything settled in record time. If you want a reliable, hardworking team that makes moving look easy, this is the company to call!

10 kwietnia 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you for the kind words about your recent experience. We are pleased our team provided the punctual, professional service we strive for while handling your belongings with the care they deserve. It was a pleasure managing the details of your move to ensure our transparent pricing and efficiency met your expectations.

Best,

Flex Customer Support Team

Oceniono na 5 z 5

Charlie and Tamore were great…

Charlie and Tamore were great effecient, and took care of my furniture in a quick safe manner. Thank you

16 kwietnia 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

It is excellent to hear that Charlie and Tamore provided such great and efficient service. We prioritize expert handling and professional speed to ensure your furniture is moved safely and securely. Thank you for choosing Flex to manage your move and for recognizing the care our team puts into every transition.

Best,

Flex Customer Support Team

Oceniono na 1 z 5

Paid $5,500 upfront for a scheduled…

Paid $5,500 upfront for a scheduled move. Throughout delivery day, multiple reps confirmed my items would arrive — including a specific 8 PM delivery window.

At 7:45 PM, I was suddenly told nothing was coming. No prior warning.

We were left without beds or essentials and had to book a last-minute hotel ($681).

In addition, different trailers (not the original one from pickup) arrived for delivery, despite the shipment initially being sealed. This raises serious concerns about handling, as several items (TVs, screens, furniture) were damaged.

Filed a complaint with the Florida Department of Agriculture and Consumer Services — the company chose not to respond.

Still unresolved.

12 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Avoid Flex Storage - Scam Operator

This Pittsburgh moving company is actually a broker call center operating out of Florida. They sounded legitimate, but cancelled with no explanation the night before a scheduled 8am move. I am still waiting for a refund. Absolutely disgusting business practices.

27 marca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Hello, thank you for sharing your experience. We want to make this right. Please send your Booking Confirmation Number to support@flex.storage so our team can investigate what happened during your move.

Kind regards,
Flex Customer Support

Oceniono na 1 z 5

SCAM ARTISTS!

SCAM ARTISTS!! I was told on a recorded line that I had until Monday March 24th to cancel and that I would get my 50$ deposit back. I did as such and not only did they not refund me but then charged me an additional 200$!! I was never told about any 200$ charge. I never signed anything or agreed to anything. They never even sent an email or text confirmation until the 24th. I have contacted an attorney and will get my money back!

23 marca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Hello, thank you for letting us know about your experience. Please reach out to us at support@flex.storage with your Booking Confirmation Number so we can review your move details.


Best regards,
Flex Customer Support

Oceniono na 1 z 5

Liars and thiefs

When I initially requested a quote on 1 February 2026, the email they sent me stated the hourly rate for two movers and how long it would take fast-forward to March 14, 2026 and it’s time to move. Their movers did not wrap my white cloud sofa that no requires extensive cleaning. My wooden head and baseboard have been scratched at which time their mover who scratched it offered to come back and sand and stain it, which is useless. I don’t want you in my home again, but the Big Bang to all of this is that I was quoted $130 an hour for moving with seven hours they charge me $50 than $200 a day before and the day off someone called me to promptly collect the $568 which was owed. I was driving and let them know this, but they didn’t care as they needed to draft it as soon as possible Saturday Sunday night while I’m finalizing the finishing touches to go to bed at 9:45 PM central standard time I get a notification that my credit card was charged $455. It said it was from flex storage I was under the impression I had already paid everything that was owed and based on my calculations, $455 was I mistake I waited until Monday and called their customer service department. The first person I spoke with immediately put in a claim moments later after doing what she recommended over the phone to file a dispute for the amount of being charged because she agreed that something was wrong. I received a message stating that there was a $358 or something of that effect service fee which I was never told about none of the quotes I was sent. Had that service be listed on there after they email me back that message I immediately called them back I spoke to another agent while on the phone with this agent. They then charge me another $32 and some cents all these charges were put through on a card. I did not authorize them to charge. All these charges were never discussed with me prior and never agreed to because they did not lay them out in there. Initial quote to me going back-and-forth and disputing this information and they email me telling me they’re going to give me a courtesy $65 for moving. I’ll let them know it was $130 per hour so what was that? $65 for it they let me know it was $65 per mover per hour. I told them that was irrelevant because there was no documentation or agreement for them to charge the card which they charged and none of the information which I sent back to them themselves had any stipulation of a service charge of 300+ dollars I’m still going through it back-and-forth with them via email but this is the worst moving service I have ever used and this is not my first time moving in Houston. I will never use them again, and I will make it my priority to tell everyone never to use them.

14 marca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Hello, thank you for your feedback. We’re going to look into the details of your move. To help us locate your account, please email support@flex.storage with your Booking Confirmation Number.

Sincerely,
Flex Customer Support

Oceniono na 1 z 5

Flex Moving And Storage is the worst…

Flex Moving And Storage is the worst moving company I’ve ever had. The movers were lazy and ghetto. They broke my glass tv stand in my buildings elevator and swept the glass through the elevator doors. Which caused the elevator to break. They broke the leg to my dresser, and they broke my child’s tv stand. I called customer service right away during the move telling them everything that happened. They said submit a claim. I did and they denied my claim and didn’t pay for anything they broke. One of the movers also kept my key fob and never returned it.

1 marca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Hello. Thank you for your feedback. We’re going to look into the details of your move. Kindly email us at support@flex.storage with your Booking Confirmation Number so we can assist you.


Kind regards,
Flex Customer Support

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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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