Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The Phoenix team arrived at scheduled time, Ivan, David and 1 other person( I can’t remember his name ) were professional, careful with everything and made me laugh. I would recommend Flex for anyone... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Flex has made my move from Houston to Austin so seamless. The prices was affordable(I was able to move, store, and unpack my things all with the same company). The team who helped me move out and move... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I hired go flex because they had good reviews, but obviously whatever they put on their website was false. I booked a move three weeks in advance and paid a deposit. Packed up everything & took a P... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

There was a slight hiccup with the driver upon pickup of our things but overal good experience. Movers were polite and respectful and moved quickly. Everything happened as expected.

Reakcja na opinię

Informacje dotyczące firmy

  1. Przeprowadzki i usługi magazynowe
  2. Przeprowadzki

Napisane przez firmę

Full-service moving at a price you’ll love. Plus, storage, on demand delivery, and labor-only help — everything you need on moving day.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

115 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 97% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(115)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 109

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Joel and the moving team made such a…

Joel and the moving team made such a big difference. They’re the fastest and most efficient team, while taking excellent care of my fragile items. I would never use another service after them!

1 czerwca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We are thrilled to hear that Joel and our moving team delivered fast, efficient service while giving your fragile items the precise care they deserved. Combining modern speed with careful handling is exactly how our logistics process is designed to operate. Thank you for trusting Flex, and we look forward to managing all your future moves!

Flex Customer Support Team

Oceniono na 5 z 5

Great company and great workers

Great company and great workers. They were able to accommodate a last minute move easily.

I would recommend to anyone considering a move

1 sierpnia 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you for trusting our team with your last-minute move, and we are so glad we could accommodate your schedule seamlessly. Providing reliable, flexible service when you need it most is what we strive for every day. We appreciate the recommendation and look forward to helping with any future moves.

Best,
Flex Customer Support Team

Oceniono na 1 z 5

Worst experience ever, Worst moving company

Have done several moves in the last 10 years but never had such a traumatic experience. I booked flex for full service move with 4 people, only 2 turned and then 3rd person joined later, 4th never came.
1. They damaged my floors, no protection was used.
2. There was only one active person, the second guy had heart issues and could not loft any weight. The person only spoke in Spanish that I can't speak so it was all translated on mobile. Kept calling their call center who kept saying area manager will call, who did not call until 11pm at night
3. They got a small trailer in spote of knowing my requirements.
4. They could only complete 30% of move, left all the stuff in my last house that I had to vacate next day. At night, 11pm Area Manager called and said we will do it tomorrow morning. At 10am on Saturday, the manager called and said sorry we have no staff, so we give up and I will have to get new movers. Being a month end, left me with no choice, finally I had to pay double the amount and hire people and take a U haul to do the move myself.
5. Whatever was moved, 90% of stuff is damaged.
6. Claim team is unresponsive and they have a strange policy to pay by the weight, they offered me after one and a half month off r r of just $400 that does not even cover the cost of a single item they damaged.
7. I have reported and contested the claim, now it is 2 months and they dont have it resolved.

I never like to write bad reviews about especially small size business but I have never such a bad experience and finally decided to write it so people dont fall in their trap.
This is very unresponsive, poor customer service and mismanaged company.
PLEASE DONT USE THEM, YOU WILL HAVE SAME EXPREINCE HIGHLY NOT REXOMMENDED

30 maja 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thanks for letting us know about your recent experience. This isn’t the level of smooth service or clear communication we aim for, and we’d like to prioritize reviewing your booking and move details right away. Please email support@flex.storage with your Booking Confirmation Number in the subject line so we can connect directly and work toward a resolution you’ll feel good about.

Flex Moving & Storage

Oceniono na 5 z 5

Service was amazing quick and very…

Service was amazing quick and very professional

29 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you for your review! We're glad our team provided quick, professional service to ensure your move was handled with precision and care. We appreciate you choosing Flex and hope you enjoy settling into your new space!

Flex Customer Support Team

Oceniono na 5 z 5

The experience with Flex was AMAZING

The experience with Flex was AMAZING! The movers were friendly and hardworking. I would use FLEX again for my moving needs.

26 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you for sharing your experience with us! We’re thrilled to hear that our local moving team delivered such friendly, hardworking service to keep your move completely under control. We appreciate your trust in Flex and look forward to managing your next move!

Best,

Flex Customer Support Team

Oceniono na 5 z 5

My movers were amazing

My movers were amazing - Omar and Akeem. They did a phenomenal job loading and unloading all our stuff. They took great care to wrap certain items and ensure nothing was damaged.

25 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you for sharing your experience with Omar and Akeem! We’re thrilled to hear our local team took such great care with wrapping and loading your belongings to keep everything safe throughout your move. We appreciate your feedback and hope you enjoy settling into your new home with complete peace of mind!

Best,

Flex Customer Support Team

Oceniono na 5 z 5

Courteous, considerate, committed

The movers showed up and did the job with time to spare. They were precise, careful with my belongings and were very cordial l. I would absolutely use this serve again. Especially since I was in a bind and needed help on the same day and they provided it.

20 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thanks so much for taking the time to share your experience with us! We’re thrilled our team was able to step in with same-day help and get your move completed quickly, carefully, and right on schedule. Whenever you need moving support again, we’ll be here to handle the details.

Best,

Flex Customer Support Team

Oceniono na 1 z 5

Beware, Beware, Beware of Flex Moving and Storage

Beware, Beware, Beware, nightmare, DO NOT USE FLEX MOVING AND STORAGE. They sent two old guys in their 50’s and a small trailer and pickup truck. One little short guy and one very tall guy with a bad back. What should have taken 3 to 4 hours took 6. I blocked my cc and they said, you can reach out to claims department by email. ( Like they would actually do anything) Miami based company, should have known better. Paid extra to wrap my mattresses, did not, drugged them on the ground, tore it and then literally, bled blood on it from his cut hand. I have pictures. Gross, disgusting, no gloves, did not wrap a thing. Piled my box springs in the back of his truck and threw my patio furniture on top of it and tore it. Could not get all my furniture and left it at the house. Now I have to hire another company to come in and move the rest. Stupid on my part to trust an internet company, BIG MISTAKE. Never again, use local people, make sure they are BBB rated, and have them come to your home for a quote. Do not be fooled by their low prices, there is a reason why. Horrible experience. Extremely unprofessional. Took a dump in my master bathroom, before they started to move anything and never asked. That’s my bathroom, could have asked and I would have sent him to the guest bathroom. Did this twice!!!! What a freaking disaster.

26 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Hello, thank you for sharing your experience. We want to make this right. Please send your Booking Confirmation Number to support@flex.storage so our team can investigate what happened during your move.

Flex Customer Support

Oceniono na 1 z 5

If I could give zero stars I would

If I could give zero stars I would. They call me Sunday night at 10pm before my move that was scheduled on Monday morning at 8am saying they don’t have trucks and need to reschedule a week later. No notice at all - I’m furious and now scrambling to find another mover before my close date. DO NOT USE THIS COMPANY!

26 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We completely understand how frustrating scheduling disruptions are during a closing week, and this experience does not reflect our standards of reliable service. Please send an email to support@flex.storage with your Booking Confirmation Number in the subject line so we can look into this right away.

Flex Customer Support Team

Oceniono na 5 z 5

The crew that showed up did an…

The crew that showed up did an excellent job in moving our household items. Totally work together as a team and took care of us very very well. Highly highly recommend this company to move your personal belongings

23 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you for the glowing recommendation! We're thrilled to hear our moving team worked so seamlessly together to take great care of your household items. It was our pleasure to handle your move, and we appreciate you trusting Flex with your personal belongings!

Flex Customer Support Team

Oceniono na 5 z 5

Best move EVER

Best move EVER! Everyone I worked with, from getting a quote, to booking and scheduling the move, to final payment, was friendly, knowledgeable and helpful. The movers picking up,and the movers dropping off were professional, helpful snd easy to work with. 5 stars ALL THE WAY !!!! Definitely will recommend to anyone making a move. Thanks guys!!

20 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you for the glowing 5-star review and for recommending us to anyone making a move! We are thrilled to hear that our team delivered knowledgeable support every step of the way, from your initial quote and booking all the way through to final payment and delivery. We appreciate you choosing Flex and hope you enjoy settling into your new home!

Flex Customer Support Team

Oceniono na 5 z 5

We recently used Flex movers to unload…

We recently used Flex movers to unload our pod containers. The scheduling process was quick, easy and adaptive to our schedule. We had a short time window to have the containers emptied and ready to be picked up on Monday morning. Two movers, Glenn and Troy were awesome! We had 2 16ft containers full with our 4 bedroom household. They were prompt, courteous, patient and very helpful. With their help both containers were unpacked and into our new home within the 2.5 hour time frame, that would have taken quite some time with just my husband and myself. Using Flex took some stress off of our cross country military move, highly recommend!

19 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you for choosing Flex to help unpack your 16-foot containers in your new home! We’re thrilled that Glenn and Troy delivered prompt, courteous service to get your 4-bedroom household unloaded in under three hours during your cross-country military move. We appreciate your high recommendation and wish you and your family a smooth, easy transition settling into your new space!

Flex Customer Support Team

Oceniono na 1 z 5

Just stay away from Flex moving & storage

I used this company, they gave me a written estimate with timeframe. The movers took 15mins breaks every other 15mins, then it started raining so it was then a safety issue. They called their manager & my time was paused until they could resume work (LIE). When it was time to unload I was given a completely different number ($400 more)..and was told "well they can't unload until payment is received). Broke & damaged several items. After I paid in full, for the next 3 days they attemped to bill my card an additional 3 times. I lock my card to block any/all unauthorized transactions... but what if I couldn't....would I ever see my money back? I would stay away from this company. They were professional until they didn't need to be. UPDATE- I did contact Flex Moving after this review PER THEIR REQUEST w/my confirmation# BUT THEY "NEVER" RESPONDED. This company is only professional until they don't need to be.

21 czerwca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thanks for letting us know about your recent experience. We’d like to review your move details right away, as what you described doesn’t match our standards for transparent pricing and careful service. Please email us at support@flex.storage with your Booking Confirmation Number in the subject line so we can work on resolving this for you.

Flex Customer Support Team

Oceniono na 5 z 5

I will be booking again

I will be booking again. Great customer service. I scheduled a same day moving job and the mover got the job done by himself

18 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you for sharing your experience—we’re so glad our team could deliver great customer service for your same-day moving job. Ensuring a prompt, seamless experience is always our priority, even on short-notice requests. We truly appreciate your trust in Flex and look forward to managing your next move!

Flex Customer Support Team

Oceniono na 1 z 5

We waited 7 hrs and no one showed up

We waited 7 hrs and no one showed up. Rescheduled for the following day and 2 old guys in a beat up truck showed up, said the job was too big and left. Worst moving company experience I've ever had. Shameful

16 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We understand how critical predictable timing is for a smooth transition, and this experience certainly does not reflect our standards of competence and operational efficiency. Please send us an email to support@flex.storage with your Booking Confirmation Number in the subject line so we can look into this right away.

Best,

Flex Customer Support Team

Oceniono na 5 z 5

We used flex movers and storage to move…

We used flex movers and storage to move my daughter’s furniture and items from her one bedroom apartment to storage. The movers Everette and Justin were nice friendly prompt and efficient. I didn’t have any issues with contracting with the company and they followed up with me as needed. It was a good experience.

15 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you so much for sharing your experience! We are thrilled to hear that Everette and Justin provided prompt, efficient, and friendly service for your daughter’s apartment move into storage. Keeping our communications clear and our process simple is exactly how we aim to deliver peace of mind.

Best,

Flex Customer Support Team

Oceniono na 5 z 5

Excellently service

We moved a two bedroom apartment into a new home and needed to be out fast. With a two person crew, they moved efficiently and provided nothing short of professional service and with a smile on their face. I had two big fish tanks and heavy furniture, and they reassured me that they would use delicate maneuvers and proper lifting. I was billed exactly what I was told. I would be billed and I will be passing the companies named down to anybody who needs moving services . I will be using again!

15 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We are so glad our two-person crew could efficiently handle your two-bedroom apartment move, carefully managing your heavy furniture and fish tanks with the delicate maneuvers they required. Ensuring you were billed exactly what you were quoted is just part of our commitment to complete pricing transparency. Thank you for recommending Flex, and we look forward to helping you again in the future!

Flex Customer Support Team

Oceniono na 1 z 5

I call my resentative four times

I call my resentative four times. he never returned my call. He gave me a choice.wednesday or friday. I picked wednesday. I signed,it said july 15. At the top was the typo , it said 16th.i even called that morning , they said they would be there 11am. Never showed. It was for thursday. I never could get in touch with felix. Call Felx for confirmation.never turn my call.he never was available. I ask for supervisor they couldn't seem to find him..
I just read about Flex , they're not accredited by the BBB. I'm not sure they'll show up today.$150 booking fee refunded if I didn't cancel. As far as i'm concerned , I think I have a booking fee too , which is $150. They did not live up to their promise so I feel they also owe me $150. I feel the customer service was unacceptable.

15 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We always aim for absolute scheduling clarity and reliable communication during your booking process, and we apologize for any confusion regarding your scheduled dates. Please send us an email to support@flex.storage with your Booking Confirmation Number in the subject line so we have the details needed to review this.

Flex Customer Support Team

Oceniono na 5 z 5

The experience I had with Flex moving…

Flex moving and storage did a great job. The movers are very nice. They knew what they’re doing and very professional. Thank you.

13 lipca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

Thank you so much for recognizing our professional moving team! We are thrilled to hear our crew did a great job and demonstrated the expert capability we bring to every move. It was a true pleasure helping you, and we appreciate you choosing Flex Moving & Storage.

Flex Customer Support Team

Oceniono na 1 z 5

I had a very disappointing experience…

I had a very disappointing experience with Flex Moving and would not recommend their service.
The crew was unprofessional, careless and rude. They did not use moving blankets to protect my furniture and did not bring sufficient equipment, such as the appropriate dollies, to perform the move safely and efficiently. They even complained that my furniture was too heavy, even though moving heavy furniture is exactly why I hired a professional moving company. As a result of their careless handling and lack of proper protection, several pieces of my furniture were bumped and damaged.
After unloading my belongings at my new home, the crew left without placing the furniture in the designated rooms or reassembling and setting it up as expected. Instead, nearly everything was left piled in one room, leaving my home in disarray. Despite my repeated attempts to contact the company and request that they complete the work, I received no response, and no one ever returned.
To make matters worse, the crew worked for only about 4½ hours but charged me for six hours of labor and required me to pay the full amount before the job was completed. I paid for a professional moving service but did not receive the complete service that was promised.
Based on my experience, I do not recommend Flex Moving. I expected professional movers to complete the job they were hired to do, handle my belongings with care, communicate honestly, and honor their commitments. Unfortunately, that was not my experience.

24 czerwca 2026
Opinia niezależna
Logo Goflex

Odpowiedź od Goflex

We pride ourselves on providing efficient, precise, and high-quality full-service moves. We want to make things right, so please email us at support@flex.storage with your Booking Confirmation Number in the subject line. This will help us review your service history and resolve the issue fairly.

Best,

Flex Customer Support Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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