Globelink Travel Insurance Recenzje 

1161
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Went to the site and had to ask a question so I called the assist line and the person was friendly and professional. She answered my question immediately advising me on the the process. I went back in... Zobacz więcej

Oceniono na 1 z 5

You only really know how good an insurance company is when you have to claim. This company is the worst - customer for several years. They did everything they could to avoid paying. Now I have to ta... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This company seems great. Someone actually answered the phone within a few rings :))). Well thats a good start. It also offers insurance to preclude any existing conditions which is much needed in th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Globelink provided me with a 5 month cover for worldwide cruise trip. For the first time ever, I needed to claim (over £2k) for a medical issue. The emergency contact team were very helpful and prov... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Ubezpieczenia podróżne
  2. Agencja ubezpieczeniowa

Napisane przez firmę

Annual Multi trip policies are available for people aged up to 79 with Single trip policies up to age 89. Many Pre-Existing Medical conditions, Trekking to up to 3500 m, and lots of Adventure Activities are covered for free. Get an instant quote online or over the phone.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(1161)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 45

Napisz recenzję
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Oceniono na 4 z 5

The website is easy to navigate and…

The website is easy to navigate and seems straight forward... of course, I just signed up and have not had to make a claim... hope I never will! But the proof will be if I ever do need to make a claim. Until then, it is a 4 star review. Let's see how they rate if I ever really need their help!

11 grudnia 2023
Opinia niezależna
Logo Globelink Travel Insurance

Odpowiedź od Globelink Travel Insurance

Thank you for your feedback. Travel safely.

Oceniono na 5 z 5

Used this company said no 2021 and so…

Used this company said no 2021 and so far everything good. Love that the online buying of the online nsurance is straightforward and simple to follow.

24 listopada 2023
Logo Globelink Travel Insurance

Odpowiedź od Globelink Travel Insurance

Thank you for choosing Globelink Travel Insurance. We are happy to secure your trips.

Oceniono na 5 z 5

Great service

Great company to deal with, very easy to telephone, hardly any wait at all. Arranged for my documents to be posted and they happily did this. Would recommend.

15 listopada 2023
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Odpowiedź od Globelink Travel Insurance

Thank you for sharing your experience with us. We’re happy to secure your travel.

Oceniono na 5 z 5

competitive price

competitive price, good customer service, I had no printer and they posted promptly.
As customer feed back they should advertise cruise travel is standard part of policy

29 września 2023
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Odpowiedź od Globelink Travel Insurance

Thank you for your feedback. We are happy to secure your travel.

Oceniono na 5 z 5

Clear terms and conditions …

Clear terms and conditions clear and concise policy. Easy and quick purchase followed by imediate receipt of policy documents

27 września 2023
Opinia niezależna
Logo Globelink Travel Insurance

Odpowiedź od Globelink Travel Insurance

Thank you for choosing Globelink Travel Insurance. We are happy to secure your trips.

Oceniono na 4 z 5

It was relatively easy to understand…

It was relatively easy to understand how to book and was an easy site to navigate. Best fo all was the fact that you were willing to send me a hard copy of the contract and terms and conditions at no extra charge. Much appreciated.

2 września 2023
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Odpowiedź od Globelink Travel Insurance

Thank you for the feedback. Travel safe.

Oceniono na 5 z 5

Competitive price

2 września 2023
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Odpowiedź od Globelink Travel Insurance

Thank you for choosing Globelink Travel Insurance. We wish you enjoyable and safe trips.

Oceniono na 4 z 5

One-way travel insurance via USA, with cruising.

We were looking for one-way travel insurance via the USA and cruising. The main issue is if something happens in the USA. The information was clear, the pricing was clear and questions were answered promptly by Tracey.

1 września 2023
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Odpowiedź od Globelink Travel Insurance

Thank you for your feedback. We appreciate your opinion.

Oceniono na 4 z 5

The info for the quote was easy

The info for the quote was easy, I just didn't notice that I had to type my country of residence twice, or in a different section.
I called after I purchased the insurance and the young lady on the line was really nice and helpful.
Thank you I will purchase with you again in the future.
Louise

29 sierpnia 2023
Opinia niezależna
Logo Globelink Travel Insurance

Odpowiedź od Globelink Travel Insurance

Thank you for the feedback. Travel safe.

Oceniono na 5 z 5

Booking annual travel insurance

Everything was simple and straightforward. Good price. Tracy was so helpful.

18 sierpnia 2023
Opinia niezależna
Logo Globelink Travel Insurance

Odpowiedź od Globelink Travel Insurance

Thank you for your feedback. We wish you enjoyable and safe trips.

Oceniono na 5 z 5

Compensation.

I have been insured with this company a few times, unfortunately I was ill on my last trip so I put in my claim for compensation. It was all dealt with very professionally and in a timely manner. Will definitely use them again.

2 czerwca 2023
Opinia niezależna
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Odpowiedź od Globelink Travel Insurance

Thank you for choosing Globelink Travel Insurance and for sharing your experience with us.

Oceniono na 5 z 5

simple and easy to use website

simple and easy to use website. Very clear and easy to follow in order to choose the correct policy for us.

1 sierpnia 2023
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Odpowiedź od Globelink Travel Insurance

Thank you for your feedback. Travel save.

Oceniono na 1 z 5

Poor services / unreliable

My sister lodged a claim after loosing or stolen mobile phone at the airport. She was shut off by one of customer service worker, to get more information and paperwork from the airport. She had already obtained the paperwork/lost of property from the airport. How can one go back to the same airport to get more information.
Dissatisfied and truly disappointed by such unscrupulous act, just another way to offset the liability.

8 września 2022
Opinia niezależna
Oceniono na 1 z 5

Worst travel insurance I ever bought!

This is just a front for selling insurance. If you try making a claim, it is horrendous and a very outdated process. I had to visit a doctor while travelling and my claim was directed to Healthwatch SA who requested by email, for me to fill a huge pile of PDF forms (some even in Greek?). Even though most forms were not relevant, my claim was not going to be processed without all the forms being filed. The process is very bureaucratic and outdated, and most probably designed to make you give up on claiming, which in my case, worked. Stay away.

6 czerwca 2023
Opinia niezależna
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Odpowiedź od Globelink Travel Insurance

Thank you for your feedback, Globelink uses the claims handlers appointed by the insurer of your policy, and in line with good conduct regulatory rules as a retailer of insurance we have no rights to make or influence claims decisions but if you supply via email your claim details or reference number we can ask for your claim to be assessed as soon as possible – globelink@globelink.eu Once we have this information we will of course pass this for the urgent attention of the insurer and ask them to prioritise a response.

Oceniono na 1 z 5

About as bad as it can be!

Well, “Globelink” answered the phone quickly and were very responsive. Unfortunately, Globelink is only the front end, which only exists to sell policies. The web site will tell you that since 2020, all claims handling has been outsourced to Collinson Group. However, that's not true. It changed again 6 months ago to Healthlink, but they haven´t updated their web site. Contacting Collinson is just another delay in the process of making a claim. Now, if Globelink deign to answer this review, they're going to make some vacuos comment "like send us your details and we'll investigate." So, to review the claims process, check web site, contact Collinson and provide all details, then contact Healthline and provide all details, then write a review on Trustpilot and wait for a new email from Globelink that you can send all details to again. I don't know what happens next - maybe I'm still sleeping on an airport couch somewhere waiting for my insurance company to get me home!

19 czerwca 2023
Opinia niezależna
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Odpowiedź od Globelink Travel Insurance

We are sorry to see your feedback on Collinson Claims who were employed by the Insurers to handle claims for policies purchased prior to October 2022, since October 2022 the Insurers have updated the Claims Handler for EU residents to Healthwatch.gr. but your particular claims handler contact details, depending on when you purchased your policy, can be found on your certificate of insurance, the policy wording and via the Make A Claim page on the website. They operate within strict FCA codes of service practice and are only able to pay claims that are covered by the terms of the policy. We do appreciate it’s disappointing when a claim hasn’t been assessed so again we ask if you could supply some details of the potential claim to us at Globelink we can pass this back to the Insurers to have these details reviewed as soon as possible for you.

Oceniono na 5 z 5

Good website but over 66 loading excessive

Easy to navigate website, no legalistic jargon easy to understand what is and is not covered. On the negative side the over 66 extra costs does not take into account that there are many senior citizens with high levels of fitness and in very good health.

15 czerwca 2023
Opinia niezależna
Logo Globelink Travel Insurance

Odpowiedź od Globelink Travel Insurance

Thank you for choosing Globelink Travel Insurance. We are happy to secure your trip.

Oceniono na 1 z 5

Cheap for a reason

The third party claims team sucks. The policy sucks. They won't cover cancelled flights or the new purchased flights. Their forms take forever to fill out and they ask for so much information (more than any other insurance company has). They take forever to get back to you and overall just been a waste of money. Cheap for a reason. Won't make that mistake again

1 czerwca 2023
Opinia niezależna
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Odpowiedź od Globelink Travel Insurance

Globelink uses the services of the claims handler appointed by the insurer of your policy, however, we are disappointed to hear you feel this fell below the high levels we expect from their claims team, we take your feedback seriously and will ensure it is passed back to the Underwriters and claim handlers for their immediate attention.

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