Ginger Ray Recenzje 

I ordered one hurricane lamp to check quality. Excellent . Ordered another 17 and the one slight hiccup was dealt with very efficiently. Fast delivery, great customer service, good product, sensibly priced.

Ordered a parcel for my friends hen do. Was supposed to be delivered on January 4th. It was left in my doorstep and was missing when I returned home. I have reached out via the website and email repeatedly-no response whatsoever. I have now opened a PayPal case to get my money back! Lovely looking products but customer service is absolutely atrocious!!

I am extremely disappointed with the service I received. I paid extra for next-day delivery for baby shower supplies that were meant for a very special day I arranged for my wife. Not only did the items NOT arrive on time, but I was told they were “lost in the post” a day after the event. This completely ruined the baby shower I had planned, leaving me scrambling to find alternatives at the last minute.

I trusted this company with an important occasion, and they let me down in the worst way. If you can’t guarantee next-day delivery, don’t offer it. The lack of reliability and communication is shocking, and the experience has left a bitter taste. I won’t be ordering from here again and strongly advise others to avoid this service. Poor service, no accountability, and no consideration for their customers’ needs.

Purchased a number of items direct from Ginger Ray. They were unable to supply several items but still charged my credit card. Months later still waiting for a refund. No response from customer service, apart from their standard email 'Thank you for your message ...'
Appalling service & they still have my money, four months later!!

The products Ginger Ray offers are beautiful and reasonably priced (especially in the sale). So, I bought party supplies and was initially very disappointed with my order, because it arrived poorly packaged, ripped and open to the elements, meaning that the paper tableware I purchased was unfit to use. Also the paper garland box was crushed and torn.

I expected these items to turn up in a box with sufficient padding, but they arrived in a single plastic wrapping, which had been sliced open in transit several times.

However, when I raised this with their customer service team just after New Year's they arranged for a new order to be sent out in time for my son's birthday. The order arrived in perfect condition and in plenty of time and, given all the bank holidays, I really can't fault the customer service or the turnaround time. Thank you Ginger Ray!

I ordered an item and after 8 days it still hadn’t arrived. I had been sent an invoice but no tracking information was included. I tried the chat function on the website and no one was available. I left a message and no one got back to me I tried calling the number listed and got a message saying ‘this number has not been set up to receive calls’. So disappointing and frustrating. I would definitely not recommend, it’s such a shame to let customers down for Christmas.

Excellent!

Great quality garlands, really happy & fast delivery. Thank you. I will be using again.

Received my eucalyptus foliage garland and it is beautiful. Lovely quality and quick delivery. Looks lovely on my fireplace. Thank you😊

Purchased a garland and paid for the £9.99 delivery for next day. And the parcel doesn’t even turn up!! Terrible communication.

Fantastic balloon arch, great product and well worth the money

Purchased several items from Ginger Ray and they arrived in great timing and were all lovely. Unfortunately, I did have to make a return just because event theme changed. Customer services were absolutely amazing to deal with and went above and beyond to assist me with my return. Would definitely purchase from here agin. Thank you!

The order was shipped quickly.
When it arrived one of the items was broken, I reported it and the repalcement was sent without debate in 2 days.
Lovely product.

I ordered a ballon arch kit for a special event. The product has arrived with the box damaged and I am missing items included within the kit. This is disappointing- I have contacted Ginger Ray customer services twice and had no response. The event is soon so I now need to replace the missing items elsewhere costing me more.

Excellent service. Order to delivery within 24 hours. Found this company through a google search. Will definately reccommend and use again

Screws were missing in part of my order. I realised 2 months later and emailed and Ginger Ray swiftly apologised and sent a replacement to me. This was all in time for my daughter’s 1st birthday. Very impressed with the customer service and quality of products!

I purchased a metal grid panel from Ginger Ray for my wedding, it was damaged and on raising this with the staff by email, they immediately corrected this issue without any hesitation. I sent photos of the problem and explained it was for my wedding with the date and the new product was delivered next day. Outstanding customer service.

I purchased a pack of Ginger Ray Confetti Balloons for a girlfriends 50th (Hello 50). Extremely disappointed with them. The first balloon had a hole on the neck before getting to blow it up. The second balloon burst while blowing it up, got to approx 5 inch in size, the 2nd the same thing. The packet clearly states "Blow up balloons with helium if you want them to float". If only I could. The last two balloons were pumped up by a manual pump only to have them deflate within minutes.

I ordered a few items from Ginger Ray last week and when my order arrived the box was slightly damaged and one item missing, thankfully the other items I ordered were fine and exactly as described.
I contacted customer service about the missing item and my email was responded to quickly by Sienna, the replacement item was immediately sent and I received it with no issues today.
Thank you so much Sienna!

Customer service from Lauren!

I had ordered a product but it arrived damaged, I went on their website and Lauren was great within a matter of minutes Lauren had confirmed a replacement was being sent to me for the next day.

Thanks Lauren!!

I have a baking business and love the gingerray products. They had a great sale on so I made the most in anticipation for cupcake orders. My order was lost by royal mail and items were subsequently missing ( torn parcel which royal mail tried to patch up ). I contacted customer services and replacements were sent out and received promptly. The customer service staff have been brilliant, a real 10 out 10. I would alway recommend, the products are stunning.