Gilmartins Recenzje 79

Again I don't have a choice for our service providers . I reported a problem with my shower which is the only form of bathing I have.it was classed as an emergency reported on Monday electrician turned up monday took a photo of the shower and said I need a plumber. Plumber turned up Tuesday changed the shower but it still couldn't get warm cos the circuit breaker wasn't sufficient enough and I need an electrician appointment was made for Wednesday afternoon the appointment was cancelled at 4pm had to arrange for someone to come and let them in on Thursday morning told them no one could get here until 9am they said that's ok .the plumber turned up at 8am I sent him 3 text messages telling him that someone was on the way they got there at 8.15 at 8.30 I received a text saying work was completed so I rang the person at my flat and she told me no one had been so rang gilmartins again they said the plumber had only just left and would come back he did for a different job .asked when the electrician would come to fix the shower they said Friday morning after telling them a hundred times that I work until 12 ish they told me they don't work afternoon in my area so now I have arranged for it to be Monday on my day off so a week to do an emergency job very poor communication controllers have no idea how to inform there staff and staff don't read their messages if they do they take no notice .rubbish and lies is all you get

This company is quite possibly the most incompetent and dishonest contractor I have ever had the misfortune of dealing with. They are absolutely shambolic and seem to thrive on making false claims to housing associations just to tick boxes, while residents are left to suffer.

Here is the reality of their "service":

Total Incompetence: I have had a leak in my flat for 5 months. Despite multiple visits, they are incapable of fixing a basic issue.

Lazy Contractors: The workers they send out are lazy and clearly avoid anything that looks like a "big job." They do the bare minimum, make an excuse, and leave the problem exactly as they found it.

Useless Management: Their operators are a waste of time and tell you whatever you want to hear to get you off the phone. Managers promise to call back and never do.

Non-Existent Leadership: The CEO is just as bad as the rest of the company. I have emailed him twice directly to resolve this ongoing nightmare, and he hasn't even bothered to acknowledge or respond. It's clear the culture of ignoring customers starts at the very top.

They are happy to take money from housing associations while providing a sub-standard, dishonest service. If your housing association uses Gilmartins, complain immediately. They are unfit for purpose.

Very Poor Workmanship
Beyond disappointed with the level of workmanship completed by the Gilmartin's contractor @ our Peabody managed property. The wall was left with massive bubbles in the plaster work and the carpet was also destroyed.

From the moment I called in to when the engineer finished, the service has been amazing. Thank you to all the staff and especially the engineer who went above and beyond for the repairs in my home

Very happy with the work carried out at my property. 5 Stars!!

The plumber did a great job and was very polite

Gilmartin’s helped me when I needed it. The Op was good and left no mess behind. Thanks

Having read the negative reviews i am very confused. The service i received from start to finish was outstanding, i was regularly updated by telephone and the engineer that visited was polite and professional, made sure i was satisfied before he left and cleared up very well.

I have just spoken to the nicest customer service team who were kind, helpful and very quick to organise a solution to my concerns.
Thank you. Brilliant is a big word, but thoroughly deserved for this company.

Super happy with the repair and the op was great

Terrible. Terrible. Shocking
Shocking. The worst. The worst. Absolutely Disgusting. Absolutely Dishonest organisation.

And here we go again!

I am starting to think the workers at this place don’t actually exist and we’re just booking appointments into thin air 🤔

After the last mess, we refused to have Gilmartin back for internal works. However, the housing association still used them for an external job (drain issue & manhole cover repair), which I agreed to as it didn’t require waiting in & was linked to a long ongoing pest issue.

We received our PM appointment reminder the day before, so thought all was well. I did end up being in all day and, once again, no one attended.

At one minute before closing time, a text comes through randomly rebooking it for three weeks later. No explanation, no contact, no apology, just another missed appointment.

So whether the job is inside or outside, it clearly makes no difference. Still a no show, still poor communication, still wasting people’s time.

I suppose at least this time there wasn’t the opportunity for them to put the phone down on me!

-100. I have never dealt with such diabolical incompetent company in my life. The work they do is really terrible and changed the appointments they provided twice even though I have already waited for more than a month. Furthermore, their work is so bad that when they come this morning to do a simple job on my bathroom it's now leaking water damaging my whole bathroom as well the ceiling and the room below. Their customer service is terrible with the waiting times always being more than an hour

There are no words to describe how bad this company is, I can only assume that they are used by Housing Associations because they are very cheap. We have two outstanding repairs since November 2025 which they keep saying are either completed or cancelled. They cancel the jobs because they say they are contacting us but all we get is an AI recorded message which isn't really a message it is just a number that you cannot respond to. We have a leak coming through the roof into the bedroom ceiling, they finally put scaffolding up and a roofer came to repair, he couldn't do it as it was raining, we overheard his conversation with the office and he was told just to paint it and take photo evidence to show it as completed. Surprise, surprise the roof is still leaking but they say they have completed it. The sewage outlet in the back garden keeps getting blocked and a number of workmen have been and they all say the same thing, the line needs to be descaled and the interceptor needs replacing, they just keep cancelling the job because they say they are trying to contact us, but they haven't. The office staff do not seem to know their left from right and they cannot put you through to the appropriate team and say they will get someone to call you back but that never happens. I wish I could give this company a minus star review.

Was meant to fit a new window and back door due to a break in at my property which occurred on 25/12/25. Been nearly 8weeks and still not been replaced. Initially told by them that there was nothing wrong with either the door or window and wouldn't be replacing anything.
Complained to my housing association and then Gilmartins bowed to pressure and said they would proceed with the work. Gave me a date for 18/2/26 and said they had the door and window and would be doing the work on this date. I waited in all morning and no one arrived. Phoned Gilmartins only to be told they won't be coming out and blamed delays with the manufacturer after previously being told they had the door and window. The guy who takes my calls is unprofessional, rude and tells lots of lies. Same guy every time. Totally incompetent at his Job.. so bad that I've now had to pay for the replacement myself and withhold my rent to cover the cost. Also they fixed a new toilet cistern to my wall by filling the blown wall with silicone and screwing the screws into the silicone, which lasted about 2 flushes before it became loose. How this company has multi million pound contracts with housing associations is an absolute joke. From customer service to actually tradesmen this company is an abomination and should be banned from working in any kind of property maintenance.
Abysmal from the bottom to the top.

For over 24 hours we have had a serious drainage issue affecting the only toilet in our flat, with sewage backing up into the bath and previous leakage behind the toilet. A drainage engineer confirmed there is a restriction at our connection to the soil stack which could not be cleared using mechanical equipment.

Since then, multiple engineers have attended, spent around 10 minutes attempting work, then left saying they would return with more equipment or support. No one has returned as promised.

I have called the office more than five times. Each time, staff appear unaware of what work has already been done, what the diagnosis is, or what the next steps are. I keep being asked if I “want an appointment”, despite engineers already attending and failing to resolve the issue. There is no clear plan, no ownership, and no follow-up.

The situation has been made worse by repeated visits where the bathroom has been left in an unsanitary state, with sewage water splashed around and no care taken for the property or the people living here.

This is particularly serious as my mother, who lives in the flat, is disabled. Being left without a reliable toilet and with constant uncertainty has been extremely distressing.

This is an urgent sanitation issue involving health and dignity. The lack of care, communication, and accountability shown so far has been unacceptable.

Posting this so others are aware and in the hope that this situation is finally taken seriously and resolved.