Great tracking system so you can see exactly where the driver is. Really friendly delivery drivers set up my freezer in position, took my old freezer away free of charge and all the packaging. Excelle... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Would highly recommend. Ordering online was easy to do and all costs involved were clear. The delivery men phoned before arrival with an update, they were absolutely lovely and friendly and quickly sw... Zobacz więcej
Reakcja na opinię
First class service. Great price, great item and exemplary service. Can’t recommend this company enough, the delivery drivers were fantastic, notified in advance the delivery time which was ‘spot... Zobacz więcej
Reakcja na opinię
Nice showroom. Makes a difference actually seeing things not just online. Also nice to speak with a real person who knows the appliances first hand and was able to give good advice unlike most call ha... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
GILLMAN’S A true family run business established in Gloucester in 1969 by Erika and John Gillman. Annabelle and Robert Gillman, the second generation of the Gillman family are the current owners/directors of the business. Gillman’s operate a large retail showroom in Gloucester, a second retail showroom in Ross-On-Wye and also a brand new commercial showroom in Exeter. We pride ourselves on product knowledge, customer service and being a truly family run independent business employing 85 people as of July 2024. We at Gillman's pride ourselves in being the one stop shop for all commercial and domestic appliances for both sales and service.
Free Delivery
Fast, free delivery service
If you live within our Golden Sales Service area, of Gloucestershire, Herefordshire, Swindon, Oxford, Bristol or Bath and your order is over £150.00 we offer free delivery for you, we also unpack your appliances for free!
Dane kontaktowe
St. Oswald's Road, GL1 2SG, Gloucester, Zjednoczone Królestwo
- 01452528776
- salescallcentre@gillmans.co.uk
- www.gillmans.co.uk
4,7
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Everything about delivery fine
Everything about delivery fine, lovely delivery guys. Would be 5 star if your tracking system could be understood, 4 phone calls - incomprehensible followed by 4 emails a day after delivery letting me know it was on its way.
15 kwietnia 2026
Odpowiedź od Gillmans
Thank you for the excellent review. We look into how we can improve the tracking service.
Cheapest price found online
Cheapest price found online. Speedy delivery & easy to order. Woukd definitely order from here again. 👍
12 kwietnia 2026
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Large freezer
The delivery was on time , i was allowed to track it .
The delivery guys checked to see where it item was going and were very pleasant.
Thankyou
3 kwietnia 2026
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Good service and quick
Good, quick and efficient service for dust bags for Miele vacuum cleaner
3 kwietnia 2026
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Ordered a freezer
Ordered a freezer, when it was delivered it was difficult to go through front door. Drivers were determined to deliver, they ended up taking freezer door off with a lot of persuasion got it through. They were so helpful and friendly, I had nearly given up on having the freezer, we had ordered one the week before, it was too big to go inside so we reordered very helpful in shop. Drivers were Jason and Warwick, thankyou.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Extremely Concerning and Unsafe Payment Practices
Paid £800+ for an oven by credit card… then got a call asking for MORE money by bank transfer.
My bank immediately warned me this could be fraud and that I’d lose protection under Section 75 of the Consumer Credit Act 1974.
When I refused? I was told: pay or your order gets cancelled.
Manager didn’t care. No proper explanation. No respect for basic rights under the Consumer Rights Act 2015.
This is NOT normal. This is NOT safe.
Avoid.
Update 14/03/26: I have reported this matter to the Trading Standards Authority.
2 kwietnia 2026
Odpowiedź od Gillmans
Thank you for your Trustpilot review, however, it is important that the correct, factual information is recorded.
You were not asked for more money, you were asked to make the payment for the Smeg oven by bank transfer, as per the many emails that we have had, we explained that:
1. We were not delivering the item to London for you, you wanted to send a third party to collect your appliance on your behalf.
2. We do not accept card payments in these circumstances due to the high risk of fraud or chargebacks, as we do not have your details or the details of the third party who would be turning up to our warehouse to collect your new items.
We offered you the opportunity, tat if you were not happy, we would accept a cancellation for the order, as we understood, you may only want to purchase via a card payment, however, our price was the the cheapest in the UK, so you confirmed by email that you wished to go ahead.
You have arranged for the collection of the oven today, following your successful payment yesterday.
As we explained, your rights are not affected through this type of transaction. This is perfectly normal and a practice designed to help protect our customers along with our business.
We hope you enjoy the new oven.
Well done Gillmans
Janine the Sales Advisor was very efficient and pleasant which lead me to purchasing a freezer and a washing machine!
As my husband has been very ill for some months I decided to arrange for the new appliances to be installed and the old appliances taken away, together with all the packaging.
The delivery tracking was great and the service given by Danny and Mike was fantastic.
During this difficult time, it was amazing to find such helpful service, thank you
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Ordering online was very easy as was…
Ordering online was very easy as was going to Gilmans to collect my kettle. It is always a pleasure. The staff are always exceedingly helpful
31 marca 2026
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Product arrived in good time and condition.
Product arrived in good time and in good condition. Very happy with my purchase. Only issue is with the delivery service which left the delivery on my doorstep when I was out without any option to redirect or text or email informing of package delivery. As there are sadly many occasions when parcels have been stolen from doorsteps in my road, I’m lucky that it was still there.
22 marca 2026
Odpowiedź od Gillmans
Thank you for the excellent review and the feedback on the courier service.
Outstanding Once Again…
Fantastic service once again from very knowledgeable and enthusiastic staff.
I just never think about going anywhere else as I know the service will be as excellent as the products.
Thank you for being consistently superb and reliable, means so much!
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Poor quality Montpellier gas cooker slightly damaged- multiple defects
Handle on gas cooker slightly damaged. Wrong lid delivered initially. Replacement of poor workmanship, glue extrusion on plastic standoffs and dirt engrained between glass and protective layer. Discount given and hood replaced with correct size.
27 marca 2026
Odpowiedź od Gillmans
Apologises that the item arrived with damage, thank you for giving us the opportunity to reattend the next day to rectify the issues.
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Courier let you down
After getting a notification saying delivery off my order would be between 13-50 & 15-50 that afternoon, I waited in for the delivery, but nothing came. The next day I was notified "the courier ran out of time", and my delivery would be delivered that day. Why the original courier could not communicate I do not know!
24 marca 2026
Odpowiedź od Gillmans
Thank you for the review, we apologise that the communication from the courier service that we use was poor on this occasion and will pass on your feedback.
Great price and a quick delivery
Great price and a quick delivery. Kept informed from initial order through to delivery.
24 marca 2026
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Refund
I requested a refund four weeks ago but have not received it, despite sending a message via the website and phoning the Service department six times. The Service department told me that the refund has been processed and should come into my bank account in “5-7 working days”. That was 11 working days ago. When I phoned and chased it, I was told that “it can take some time”. I fail to understand how it can take so long. I paid £156 for an oven element and service visit to fit the part. The engineer brought the wrong element and was unable to do the work. The following day, I went into the Gloucester store and purchased a new oven from Gillman’s. I have been a loyal Gillman’s customer for 30 years but feel I am being treated very shabbily on this occasion.
Update on 2.4.26 - I have received an email from Gillman’s explaining the situation and a full refund. I shall continue to use Gillman’s.
30 marca 2026
Opinia niezależna
Odpowiedź od Gillmans
Thank you for the updated review and we look forward to seeing you in the future.
Excellent.
6 marca 2026
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Odpowiedź od Gillmans
Thank you for the excellent review. We look forward to seeing you again in the future
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.