GB Foam Recenzje 

286
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I am a total novice ordered foam to replace foam in boat seats. Isabel called to check my measurements. We sorted out my order the order arrived 3 days later. Great service understanding and helpful,... Zobacz więcej

Oceniono na 5 z 5

Great service from GB Foam Direct! I initially chose them because their video explaining how to measure the foam made the whole process easy to understand and follow. I was also advised to draw... Zobacz więcej

Oceniono na 5 z 5

Just to say that Isabel went the extra mile to make sure my order was right, and also to get my order to me in record time. The delivery people were also very helpful and cheerful

Oceniono na 4 z 5

Great service quick delivery and pick up (I have used both) and helpful advice to get the best seat cushions for us, not to soft or firm just right. I had seen them for decades supplying the furniture... Zobacz więcej

Informacje dotyczące firmy

  1. Budownictwo i produkcja

Informacje przekazane przez różne źródła zewnętrzne

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

286 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(286)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 41

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I needed to recover my caravan seats…

I needed to recover my caravan seats and found the foam needed replacing too. I found the measuring guide really useful and the price was great. I ordered 4 bench cushions and were delivered in a couple of days. I am really impressed with GB Foam and will be using them again to order sofa cushions.

17 marca 2024
Opinia niezależna
Oceniono na 5 z 5

I got exactly what I wanted

I wanted a small piece of dense foam to add to the bed in my campervan. GB Foam had exactly the right kind and cut the small size I wanted. It arrived on my chosen delivery day. Thank you

14 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Great Service !

Quickest delivery ever ! Easy to order too. Foam purchased was to use as a topper inside my sofa base cushions as mine are so hard and flat. Made them more comfortable for now until get them fully restuffed ! They also look plump now ! Thank you so much!

22 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Great company

Great company. Cushions were a perfect fit due to easy to use measuring guide and foam choices. My sofas now feel like new. Thank you.

22 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Ordered 4 cushions to replace mixed-fibre cushions on expensive Duresta sofas. The Duresta items were fairly flat after many years of use. We wanted to create some lift, both upwards and downwards and allowed 50mm extra on a seam-seam measurement of 125mm. (so 175mm)

One other site suggested that the Dacron layers would flatten so can be ignored but GB Foam website suggests adding 10mm top and bottom. After discussions with staff by phone, about how much allowance to make, it was suggested that the 10mm was the 'new' condition and it would flatten over time.
We went for the ‘recommended’ Luxury MEDIUM Sofa Foam – GB41M for £305.
2 days later one pair arrived and the other pair the following day.

Conclusions:
Dimensions generally as ordered. The Dacron is at least 10mm which is good, but hard work to get them into the Duresta covers! (With hindsight, I should have perhaps added say 25-30mm not 50mm.
The cushions looked good and quite firm.
The foam did smell for a few weeks gradually reducing.
After getting used to the cushions we noticed that one of them was softer than the other three, although all grey in colour? I contacted GB (4-5 weeks after purchase) and although it was apparently very rare but possibly a separate batch, they sent a new replacement two days later! Excellent customer service and would definitely recommend them.

5 lutego 2024
Opinia niezależna
Logo GB Foam

Odpowiedź od GB Foam

Hi Alan,

Thank you for your feedback. We're so happy that you're pleased with your foam and that our staff were able to assist you with your query.

Wishing you a pleasant day!

Oceniono na 1 z 5

No returns!

They have a returns policy on their website which as far as I could tell said they could return / replace but when I ordered the foam and it was not the right density for what I needed, I rang them and they said they do not offer returns or refunds. I literally just wanted to swap it for another density of the same size. Really awful service, unhelpful customer service. Steer clear, go somewhere where they're a bit more flexible and sensitive to customers needs.

12 marca 2024
Opinia niezależna
Logo GB Foam

Odpowiedź od GB Foam

Hi Delish,

I'm sorry to read that you were dissatisfied with your experience.

Your order was custom-made precisely to the measurements you provided us, using the foam that you specified on your order. Because the foam had been custom-made to what you requested, it can no longer be repurposed, meaning we could not accept a return in this instance. This is stated in our terms and conditions and is standard practice for not only our industry but also the majority of services that offer custom-made products. We accept returns of standardised goods or in the instance that goods are supplied incorrectly.

We always try to be sensitive to the needs of our customers and fully encourage anyone to first check the information on our website concerning foam grades and also contact us if they still need clarification. Our team are more than happy to answer any questions and provide recommendations based on the customer's needs.

I understand that you may be disappointed but hope you'll reconsider leaving us a 1-star rating.

If you wish to discuss the matter further, please reach out. I'd be happy to arrange a discount if you do wish to reorder the foam in a different grade but understand if you would also prefer not to.

Wishing you a pleasant day.

Oceniono na 5 z 5

Faulty product and no customer service

The cushion I ordered was bigger than the size I ordered so the cover didn’t fit. I emailed the contact address with images of the problem illustrated with a measuring tape to illustrate the problem and did not receive an annswer. The telephone number is never answered. Incompetent and dishonest.

Following my review GBfoam reached out but I’m still waiting to hear how they propose to resolve the error.

A new correctly sized bolster has arrived free of charge!

19 lutego 2024
Opinia niezależna
Logo GB Foam

Odpowiedź od GB Foam

Hi ML,

Sorry to read that the foam you received was oversized. Although it's rare, if we ever mistakenly supply an incorrect piece of foam, we always replace it promptly.

It's possible we didn't receive your message so were unaware of your circumstances.

Please could you send an email to sales@gbfoam.com along with your order number or call us (01494 441177) between the hours of 9am - 5pm Monday - Thursday or 9am - 3pm on a Friday and one of our team will be happy to assist you.

We constantly monitor our inbox and have multiple members of staff answering the phones during business hours, so you should not experience any issues here.

Wishing you a pleasant day.

Oceniono na 5 z 5

Quick and to spec

I've ordered replacement cushions for an Ikea sofa. Beacause it was my first time replacing sofa cushions I wasn't sure I've measured correctly, even though I followed the handy measuring guide on the website. I'm happy to report the cushions that were delivered fit nicely (were actually a bit oversized but that's probably by design and makes them look good and plump).
In terms of price/quality, while the original Ikea cushions used better materials and were more complex but started to look and feel saggy after about 2 years. So far, the replacement cushions feel firmer so fingers crossed they'll last longer than 2 years. They're not cheap, I suspect as a consequence of being made to order. But I think the ~£130 is well worth it to save a £1200 sofa.
I was pleasantly surprised by the quick turnaround. Ordering on a Saturday I could get the cushions on the next Tuesday.
All in all, quite happy with the purchase. Thank you!

P.S: forgot to say: size was good and I had no issue putting the new cushions into the covers, even by myself. Took less than 5 minutes in total.

25 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

11/10 for GB Foam!

I make cushions for traditional wooden boats, and use GB foam to supply the inners. Sophia has been so helpful from day one, and always rises to the challenge whatever peculiar shapes I present her with! The foam is top quality, always the perfect size and where I use more than one density, laminated perfectly. After experiences with other foam companies with much lower standards, having GB foam on hand is like coming home to a comfy chair and a nice cup of tea and my stress levels and profit margins have gone down and up accordingly. Thanks guys! Look forward to working more with you in 2024 :)

19 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent service.

I ordered a couple of sofa seat cushion sponges. I thought it was a bit expensive, but needed them as the old stuffing made the sofa resemble an ape's nest. So I bit the bullet & paid online. They arrived the next day & I was pleasantly surprised. I had chosen Dacron to give it a little lift & stockinette to cover it all. I now take my words back.
They are worth every penny. I'm so pleased with my 'new' sofa & highly recommended GB Foam Direct.

21 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Good product and delivery

I was asked for a review but could not complete it due to ad blocking. So will provide one here.
Ordered the recommended foam for my application. I did not opt for their premium foam but it seems of good quality. Extremely fast delivery and carefully packaged.
Very satisfied.

11 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Fast Service | Good Product

I purchased replacement seat cushions for an IKEA Vinliden two-seater (700 x 700 x 150 mm + Dacron/Stockinette). The product was well-packaged, and was delivered within 1 business day.

The foam was cut to the correct dimensions, but the Dacron layer was slightly thicker than expected (1.5 to 2 cm as opposed to 1 cm quoted on the website). Thankfully the cushions still fit inside the covers.

I would definitely use GB Foam again in the future, if necessary.

18 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Great value for money and great service

I bought upholstery foam from GB Foam of various shapes cut to size. They were all cut exactly as per my specified sizes and with quick turn around. I found the foam great value for money and the whole experience very positive. I would definitely recommend GB Foam and they would be my first port of call for all my foam needs without any hesitation.

6 lipca 2023
Opinia niezależna

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