Fusion Motors Recenzje 

Bought a vehicle which clearly had not been checked whatsoever. The car didn’t even have a drop of engine oil in it!

After nine months of chasing with calls, texts and emails, I have had enough.

Unfortunately, I was too nice, too patient, to my detriment.

On 05/05/26, I called and demanded the car be seen and voiced my dissatisfaction at the lack of response since I bought the vehicle.
The ‘resolution’ they have now offered will cost me a great deal - I was sold a dangerous car and Fusion have the responsibility to fix it/the situation.

Dealt with Doug (who is now the manager) and Georgia briefly (she is never in, didn’t respond to any of my emails or calls after telling me I needed to email my complaint!).

After the initial ‘patter’ given to you upon purchase, expect zero after sales and be expected to be lead on (until the warranty runs out at the very least!)

Have now reported to the Motor Ombudsman and the AA. Will not stop until a satisfactory and fair resolution is reached.

I am recently purchased a Mercedes from fusion the car was was very good dough was very helpful throughout the process

Very poor service from Jordan. Paid £99 Refundable reservation via the website for BMW 4 Series Gran Coupe 2016 Reg: AY16TCU. After seeing the car in person decided not to proceed with the purchase as there looked to be spilled oil in the engine bay. Jordan’s demeanour had quickly changed after that and said he could have sold the car 3 times that same day. Since then the cars price has dropped by nearly a grand and is still available on the website. 2 weeks later I still haven’t received my refunded deposit and none of my messages are being responded to forcing me to request a chargeback from my bank.

I had to give 1 star as no stars was not available. They sold me a car which when delivered was soaking wet inside! Cost me £200 to get this fixed. Engine warning light was also on when delivered which it took them 8 months to correct! Don’t even think of buying a car from them. I had to take them to court to get some of my money back. When they took the car back a few weeks later they had it up for sale again! DO NOT BUY FROM THIS DEALERSHIP.

Truly believe most of the positive reviews are fake/bought. It’s been two weeks and I still haven’t received my reservation fee after not buying one of their cars. On top of that, Doug had a know all attitude during our test drive appointment, made snarky remarks, and conveniently forgot to mention that the car didn’t have a valid manufacturer warranty.

Good cars highly recommended fusion motors and they are variety of cars and affordable cars

I recently visited Fusion Motors and honestly had a really positive experience. The team was very welcoming and took the time to go through everything with me without making me feel pressured. They answered all my questions clearly and made the whole process smooth and straightforward.

The cars in the showroom were in great condition and you can tell they care about the quality of the vehicles they sell. It’s nice dealing with people who are honest and genuinely want to help you find the right car rather than just rushing a sale.

Overall a great experience and I would definitely recommend Fusion Motors to anyone looking for a reliable car and friendly service.

I had a really great experience with Fusion Motor from start to finish. The whole process was smooth, professional and very easy to deal with. The customer service team were friendly, helpful and answered all my questions without any pressure.

What I really appreciated was how straightforward everything was. They took the time to explain the options available and helped me find a deal that worked well for me. The offer they gave was very fair and competitive compared to other places I checked.

The technicians were also excellent – knowledgeable, efficient and made sure everything with the car was properly checked and sorted. You can tell they take pride in their work.

Overall, I’m very satisfied with the service I received. The team made the whole experience simple and stress-free. I would definitely recommend Fusion Motor to anyone looking for a reliable dealer and great customer service.

My Experience Buying a Vehicle in November 2025
Overview
I purchased a vehicle from Fusion Motors in November 2025, enticed by the advertisement promising a car with only 8,000 miles on the clock. However, upon receiving the car, I discovered it had 11,000 miles. Though I initially decided to overlook this discrepancy, my experience quickly worsened due to multiple faults in the vehicle.
Service and Communication
From the moment I reported the issues, communication with the dealership was disappointing. Over the span of three months, I sent roughly 20 emails and made about as many phone calls—most of which were ignored. My attempts to get the faults resolved were met with excuses, rather than solutions or genuine support.
Customer Effort
Dealing with Fusion Motors proved to be both stressful and time-consuming. I spent several hours following up, and even took two days off work to deliver the vehicle to their premises. Despite these efforts, the faults remained unresolved, leaving me frustrated and feeling undervalued as a customer.
Summary
• Advertised mileage was inaccurate (8,000 miles promised, 11,000 miles delivered)
• Vehicle had multiple faults on arrival
• Repeated emails and phone calls largely ignored
• Significant time wasted, including two days off work
Conclusion
Based on my experience, I would not recommend Fusion Motors. The combination of inaccurate advertising, poor customer service, and unresolved vehicle faults made this purchase deeply unsatisfactory. I hope my review helps other prospective buyers make informed decisions and encourages the dealership to improve their service standards.

Fantastic service from fusion motors paper work was completed smoothly effeciently

Avoid at all costs!
Promised payment for a damaged tyre, but despite constant requests & proof of purchase, we still havent recieved the money.

I purchased a porsche macan from fusion motors had a great experience highly recommended a very good stock of cars

Really happy with my car highly recommended fusion motors

Bought a Peugeot 2008 2023.please please have second thoughts with this cowboy company.got home with car should of checked before got home.online says 175 point check.wife checked car when got home bald tyre.on dashboard melted phone holder.there was no spare tyre or tyre kit.good job didn’t get a puncture.car was a danger to the road.i don’t know what the 175 point check was ha ha ha.was given a v5 for a totally different car.after all the shouting and rudeness on the phone Doug said we could get a refund.said don’t have to give you a refund.what for selling a dangerous car on the road.day one up to day 5 managed to get my refund.please check the reviews first.day 4 got a v5 for a totally different car for a black mg.ohhhh forgot 175 point check ha ha ha can’t even get the v5 correct.

You guys are the best in the business. Hats off to Doug for the quality service — smooth, quick, and professional from start to finish.

I bought a really nice second-hand MG from these guys. I actually waited before writing this review, just in case anything went wrong within the first month or two.

Having had bad experiences with second-hand car dealers in the past, I was cautious — but Fusion Motors completely proved me wrong. The car has been great and the service was honest and reliable.

Highly recommend Fusion Motors to anyone looking for a quality used car.

I purchased a car in August 2025. Once I got home I realised the car didn’t have the wheel lock key, I had to purchase a new one. I was promised a reimbursement as the car should have come with the wheel lock key. After multiple phone calls and emails that have been ignored it is quite clear I won’t be receiving the money. On top of that the car was serviced ( supposedly) but doesn’t show this in the service book and the car is saying it’s due one. I have had multiple faults with the car resulting in £2,300 of charges to get it fixed and suitable to drive. I am absolutely gutted with the customer service, as a single mum with limited funds. I trusted this garage with my money and I am now regretting my decision. Please do your research first before considering this garage.

DO NOT BUY FROM THIS DEALER
I purchased a VW Golf and the experience has been nothing short of shocking. After collecting the car and driving around 80 miles home, I immediately noticed several serious faults: vibration through the steering, stop/start not working, and cruise control not working.
I took the car to a trusted local garage who advised me not to drive it any further. They found:
• Front tyres were different sizes, with flat spots and cracked sidewalls
• One front tyre was two years older than the car itself
• Rear tyres were below the legal limit
• Battery was only holding 30% charge
• Sill damage caused by the car being jacked up incorrectly
I contacted the dealer and explained that the faults would cost £550 to put right. At first, they said they would reimburse me if I paid for the repairs myself, but I explained I couldn’t afford to do that. They then told me to source part‑worn tyres, buy a battery from Euro Car Parts, and fit it myself. I refused, and was told their director “Wouldn’t sign that off”.
I also pointed out that the MOT had been done by them just two weeks before I bought the car. They claimed that was “nothing to do with them”. After this, I exercised my right to reject the car within 30 days. They insisted I return it to them, but as the car was unsafe to drive, I told them they would need to collect it. It took them two weeks to do so, and after lots of phone calls and emails another 10 days to issue a refund. The same day I rejected the car they put it back up for sale despite not having collected the car or refunding me,
They then attempted to withhold money for mileage and even tried to keep my deposit. I had to remind them that a rejection within 30 days entitles the buyer to a full refund.
After checking Companies House, I discovered that the MOT garage and the dealership are linked. Based on the condition of the car, I seriously doubt the MOT station even saw the vehicle.
Think very carefully before giving this dealer any of your money. In my experience, they were willing to sell a car in dangerous condition and made the entire process as difficult as possible. I fully expect this review to be followed by a couple of suspiciously positive ones.

I purchased a vehicle from this dealership after being given repeated assurances about its condition. I was told that negative Trustpilot reviews were largely from customers unhappy with finance arrangements, and specifically reassured that “I wouldn’t send a car to Scotland if it had issues,” with reference made to the Consumer Rights Act 2015 as protection.

The vehicle was purchased as our family car, with the expectation that it would be safe and reliable for transporting our baby.

On delivery, the vehicle was found to have black mould that had penetrated the fabric of the seatbelts, not superficial staining. Given that seatbelts are safety-critical components, this immediately raised serious concerns.

I contacted the dealership promptly. What followed was extensive back-and-forth communication with no clear ownership of the problem. During this time, I was advised that replacement seatbelts could be sourced on eBay for around £25 each, which did little to reassure me that the issue was being treated with appropriate seriousness.

Shortly afterwards, when the vehicle was fully charged for the first time, a warning message appeared indicating a fault with the battery.

At this point, I formally notified the dealership in writing that I was exercising my short-term right to reject the vehicle under the Consumer Rights Act 2015. Despite this, I received responses refusing to progress the rejection and instead insisting that I arrange independent assessments and reports.

Since then, communication has deteriorated significantly. Emails and phone calls have gone unanswered, leaving me without clear information, without a resolution, and without a suitable vehicle while caring for a baby.

What has been most disappointing is the lack of customer care and accountability throughout. Rather than proactive support or clear communication, I have been left to chase repeatedly at a stressful time. I am sharing this review to reflect my experience of the service provided and to encourage prospective customers to consider carefully how issues may be handled should problems arise shortly after purchase.

Updates:

- 03/01/2026: still no response
- 04/01/2026: still no response
- 05/01/2026: still no response
- 06/01/2026: heard their (shocking) response after lots of chasing - they are doubling down on refusing to accept the return and refund of the vehicle, despite this being my legal right as a consumer. Will stop posting updates now as things are being formally progressed.

I was very happy because of the excellent customer service the team was so helpful.Steve was brilliant l recommend them for a job well done impressive.

sold car with multiple defects, refuse to take the car back or carry out legally required repairs. never deal with these people