Fushi Wellbeing Recenzje 

368
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fushi’s Vitamin E oil My Mum who purchased the Vitamin E oil rates it highly. Using the Vitamin E oil has improved my Mum’s nails. Prior to using the oil, her nails were breaking. After using the... Zobacz więcej

Oceniono na 5 z 5

I have found Fushi products exceptional. They are of the highest quality and really work. I been using them for a long while. Also they are packaged with real care making opening the parcel feel speci... Zobacz więcej

Oceniono na 5 z 5

Fushi olis are amazing! I received 3 bottles, jojoba, rosehip and castor oil. I've used them all on my face and they've helped the dryness of post menopausal dry skin. They hydrate without causing too... Zobacz więcej

Oceniono na 5 z 5

Finding Fushi was a huge relief and pleasure. Their products really are the best I have found in over 50 years …..supplements contain exactly what they say, no fillers or unwanted extras, pure,organ... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z produktami dla zdrowia i urody
  2. Sklep ze zdrową żywnością

Napisane przez firmę

We create award-winning Ayurveda inspired health and beauty products in our London workshop, combining hand-blended, fresh & cold-pressed organic oils and herbs, ethically sourced from this season’s harvest to optimise your wellbeing.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

368 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 55% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(368)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 130

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Finding Fushi , Fantastic !

Finding Fushi was a huge relief and pleasure. Their products really are the best I have found in over 50 years …..supplements contain exactly what they say, no fillers or unwanted extras, pure,organic herbs which can do nothing but good…and they do !
The hair products are new to me, the Hair oil is beautiful…and I have just ordered their Hair Trio at 30% discount, fully expect to be completely satisfied and delighted , how can they fail.
Well done Fushi family, and your friendly, helpful wellbeing people, for sharing the knowledge and producing the means …I am hugely grateful 🙏 Pam :-)

19 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Beautiful products

Beautiful products, No plastic!! I love the Shea butter. I love that it's organic!! I have bought a few things already, everything was perfect!! The products are made to a high standard. Very lovely company who really care!! I couldn't recommend them enough. Thank you Fushi!! 🤍 Kind regards, Angie

17 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Quick response

First time customer and realised the shipment address was incomplete when I finalised the payment. I emailed the Fushi straight away and received an email fairly quickly saying my correct details had been added. I have yet to receive my order but so far I’m confident it will arrive as expected. I like to support independents. Hopefully I will be happy with the products I’ve ordered and become a repeat customer.

18 maja 2026
Opinia niezależna
Oceniono na 4 z 5

Dispatch and delivery is very slow…

I have ordered from Fushi a number of times, products have always been good but the dispatch and delivery is the worst I have known, which is frustrating.

I order from so many small independent companies for products etc and this is by far the worst for the time frame. I have waited over two weeks before for parcels to be dispatched and arrive. I had to go out and buy other hair care in the meantime.

If they could sort that aspect out I wouldn’t have any complaints as such but I don’t think it’s really acceptable to take so long. Customer service has always been responsive though, which is really helpful.

8 maja 2026
Opinia niezależna
Oceniono na 1 z 5

A very disappointing experience

A very disappointing experience. I am very dissatisfied with the service received. I waited around two weeks for a resolution but only received an apology with no meaningful action taken regarding the non-delivery of my order. This level of service is not acceptable.

Despite providing my full and correct address on 15 April 2026, it appears this was overlooked, indicating a serious failure in internal processing and verification.

The order was not delivered, was incorrectly processed, and resulted in unnecessary delay and inconvenience.

Although a refund has now been issued, the handling of the order and communication throughout has been poor and unsatisfactory.

21 kwietnia 2026
Opinia niezależna
Logo Fushi Wellbeing

Odpowiedź od Fushi Wellbeing

Thank you for taking the time to share your feedback and we are truly sorry that your experience did not meet the standard we aim for.
When we initially checked the tracking it showed as delivered, which is what we communicated at the time. On further investigation we discovered the parcel had been returned due to an address issue. We apologised for not catching this sooner and for the confusion this caused. We offered to arrange a reship to the correct address at no extra cost.
Regarding the address, orders are dispatched to the address entered at checkout. Our team does not automatically cross-check addresses against email signatures unless specifically requested before dispatch. We always work with customers to resolve address issues and any returned orders would have been reshipped.
A full refund was processed as requested and we sincerely apologise for the frustration throughout this process.

Oceniono na 5 z 5

Love Fushi - amazing products and customer care

Fushi products are amazing, I have used many of their hair and skin products now and my skin feels amazing.

Hair oil and shampoo & conditioner have been fantastic for hair regrowth from cancer treatment, hair is growing thick and fast and feels great. Castor Go and Cherry Lip Oil are always in my bag.

I've just had to contact customer service as I made a mistake on my order, I got a reply straight away with the most beautiful message. Thank you so much Greeshma.

27 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Unethical practices.

Unethical practices.

They won't inform you if one item in your large order is out of stock (all showing as in stock on website). Terms say they aim to ship in 1-3 days.

Nearly 2 weeks later, nothing has shipped so forced to contact them. Promise will ship next day, 3 days pass, nothing shipped.

Contact again to cancel as been 2 weeks since order placed, 10 working days. No contact, no shipment.

23 kwietnia 2026
Opinia niezależna
Logo Fushi Wellbeing

Odpowiedź od Fushi Wellbeing

Thank you for taking the time to share your feedback.
We take all customer concerns seriously and would very much like to resolve this for you. However, we have been unable to locate any order details under this name in our system.
For any further assistance, please get in touch directly with our customer service team at help@fushi.co.uk.

Oceniono na 5 z 5

I love Fushi products

I love Fushi products. I use the Jojoba oil to cleanse, the facial radiance oil in the day, vitamin E oil at night and I take a spoonful of the evening primrose oil every day for hormones and they are all fantastic. The customer service is always incredible and they are also very knowledgeable on products.

23 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Item didn’t arrive and Royal Mail sent…

Item didn’t arrive and Royal Mail sent me no updates after attempting delivery unsuccessfully.
Messaged Fushi via email and reply was prompt, helpful and supportive.
I like companies who take a customers needs seriously even though it was a very good deal at a low cost to begin with.
Will have no hesitation to order from Fushi again 🫡

21 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Why should you avoid buying from Fushi?

Why should you avoid buying from this company?

I absolutely needed a Castor Oil suitable for food use. So I contacted this company and they confirmed via email that theirs was “food grade and passes through rigorous quality process to ensure the highest standards”. So, I bought (through Amazon Germany) 3 bottles of Castor Oil, and 2 of them arrived with the security seal clearly “pierced.”

The company claims first that “all of our products leave us sealed and in perfect condition, so please be assured that the contents are safe to use”. And continues with this argument: “the seals on our products sometimes break during shipping due to changes in pressure or movement of the packaging.” Big lie and in NO way possible. In my case, there are clear signs of intentional puncturing that have nothing to do with shipping. It is clear to me that this company has to be avoided since they are lying to the customers.

I'm sure that the bottles were originally punctured elsewhere due to: lack of quality control, worse yet, another dissatisfied customer returned them, and they decided to repackage them carefully to make a good profit?

Furthermore, castor oil per se has no chemical or physical properties that could cause such punctures.

I am deeply disappointed. I won't be able to use these 2 bottles and I won't receive any compensation. I lost my money.

Who in their right mind would use a food grade oil in that condition? Only a lunatic would dare to do such a thing!!! So I lost my money buying a used product from a company that clearly is lying to their customers!

13 kwietnia 2026
Opinia niezależna
Logo Fushi Wellbeing

Odpowiedź od Fushi Wellbeing

Thank you for taking the time to share your feedback.
We want to address your concerns as openly and honestly as we can. When we explained the possible reasons for the seal damage, we were genuinely trying to help and not dismiss your concern. We use a non-plastic, biodegradable adhesive for our seals as a more eco-friendly choice. On rare occasions, if there is a trace of oil on the bottle neck during production, the seal may not adhere fully and come of with the lids when you open. This is not a sign of tampering and we apologise if our explanation did not come across that way.
As your order was placed through Amazon Germany, we directed you to their customer service team as the responsible party for that transaction, and we are glad you were able to receive a refund.
We would never knowingly dispatch damaged or previously returned products and please note that we have a strict QC process in place at every stage. As a company that has been operating for 16 years with a strong commitment to quality and ethics, the suggestion of deliberate malpractice is something we find very difficult to accept. We hope this explains the situation better.

Oceniono na 5 z 5

Excellent customer service highly…

Excellent customer service highly recommend, placed an order for the organic castor oil along with the eye cream I changed my mind on the eye cream before my order was dispatched, I sent a quick email with my reference number requesting to remove the eye cream quick response was done right away and a full refund was issued, I also love the products from here genuine organic oils that I just love

11 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service, my question was answered within a couple of hours.
High quality products, I’ve bought flaxseed oil and black seed oil and very pleased with both.

8 kwietnia 2026
Opinia niezależna

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