Furniture Village - Lincoln Recenzje 

We purchased a dining set and two sofas from Furniture Village in Lincoln and we would like to praise your staff member Craig on the expert assistance he gave us regarding our products and what was available. Nothing was too
Much trouble for him and he did not pester us or follow us around like we found in other shops. All our requirements were met with ease and payment/ delivery plan was explained in detail. We would definitely ask for him personally if we choose to buy from your company again. ( my husband and him also got on well as they are both ex rugby players) Thank you Craig 🙏🏻

Right from the gent in the store who was more than helpful to the young men that delivered and installed the bed we would fully recommend Furniture Village and will certainly shop there again in the future. Thank you FV! 😁

The live chat experience with Nico was fantastic and resolved the issue I had very promptly.
The experience with the Lincoln store however was extremely poor. Having contacted them 5 times by phone, each time getting an answer phone message. Left a message on 2 occasions and still did not call back. Only after going to live chat, that Lincoln store then called me back and tried to argue about what the tracker information was telling me. Then also informed me that it would next week now before getting delivery of our furniture.
Continued conversation on Live chat and then recieved another call from the distibution centre to say the furniture was in and ready for delivery this week. Also informed me in was actually at Newark and not Milton Keynes as Lincoln store had informed me.
If it wasn't for Nico dealing with this so promptly, I would have cancelled the whole order.
Very much doubt we will be shopping at Lincoln Furniture Village in the future. Quick enough to take a deposit, but not follow up on the delivery and customer care.

After having a look around was helped by Craig who was extremely knowledgeable and answered all our questions with regards to beds, mattresses and pillows. We went away and decided which was our best options and went back and purchased from Craig. Visited a few other bed companies but didn’t get a good feeling like we did in Furniture Village. It was warm and welcoming and homely. Thank you Craig for all your help and info.

Curtis was absolutely brilliant, chatty, informative, no pressure. Explained everything clearly. Really pleasant experience

Dont touch this company. I spent over £5,500 on a bedroom suit in November. This was due delivery early Jan, I have been chasing delivery on their app, now feb/ March delivery expected. No information from the company via letter, email or any notification. Ringing the store gets a total blank. Half the order has been sat there since 18th December. No one informed us. Only was posted on app in Feb!!!! Total waste of time ...
Very quick to take money, very slow to give service.

Good choice of drawers and bedroom furniture, staff helpful and good product knowledge

Lewis was excellent. He did not approach us or follow us around until we needed assistance.
Process of purchase was explained thoroughly and quickly

Great customer service service with a smile by Kurtis we didn’t see what we was looking for for but we asked him has we had seen it on the village site he looked for us and there it was made our day that they had what we wanted so we ordered it great work Kurtis keep it up

Door not apply for a job with this terrible company. Two inexperienced drivers will talk absolute rubbish. They had no knowledge of the furniture they sell. Nor did they have any idea of driving laws. Absolute joke of a company

Lovely showroom and very helpful. Steve gave us lots of information about the sofas we were having and also made us tea coffee and biscuits! Can certainly recommend.

We have ordered 2 of the 3 seater sofas.
We are waiting delivery, hoping all goes well.
We were not hastled by over eager staff trying to make a quick sale, but we're allowed to roam and try out any seating at ease.
We called over Phil, who explained in detail all about the chosen sofa. The pros and cons about choosing the right size, the cleaning and the guarantees.
All in all we had a nice quiet, comfortable experience. We would recommend to friends and family to shop at furniture village.

Very informative with my order ,came on time , the guys were very professional &put it together & cleared all packaging in no time at all . They were very helpful & polite. I was very impressed & would recommend this company to anyone.

Quality furnishings and great help from Steve. No pushy sales people - just willing to help with decision making.

Curtis, made it a good experience. Helpful, polite and easy to talk to.

Ordered a new suite, a clock and a rug on 26th October 2025. Agreed to have the clock and rug delivered as soon as possible and the suite in Jan. We had to chase up deliveries for both consignments. Clock and rug delivered end of November but we stored them until after Xmas. The clock was unpacked in early January and worked for 2 hours and is now out of stock until March. Suite arrived today 27th Jan. It is a modular suite and is 2 completely different colours, some bits cream ( which is what we ordered) and other pieces are tan brown ( not what we ordered). Called the company who were rather vague and unhelpful so unclear how this will play out, apparently we have to wait until the delivery people file a report before anything can be done! Not impressed with the service to date, although the part of my suite that is correct is lovely and really comfortable. Just hope we don’t have to wait another 3 months for the rest of it to be replaced in the correct colour.

As long as everything goes smoothly, you’ll likely have a great experience. However, if anything goes wrong, be prepared for a very different story. Customer Service and Head Office have been extremely disappointing, with emails repeatedly ignored and issues continually brushed aside rather than properly addressed.

I’ve had to make multiple phone calls just to chase updates, only to be met with the same lack of action and communication. Unfortunately, the level of aftercare and customer support has fallen well below expectations.

Phil in sales was very genuine and very helpful.

Craig was a great help and did went above and beyond to get us a great deal.

Your salesman, Curtis Godber is very good at his job and made us feel very welcome and comfortable. He knows what he is talking about and puts the information over in an interesting way. He is a credit to the company. The furniture is well presented and the lighting and temperature of the store is pleasant. I would recommend Curtis and the company.