Furniture Village - Lincoln Recenzje 

Great experience from start to finish! Beautiful store, extremely friendly and very helpful staff, free drinks and cookies lol, what more could you ask for! Highly recommend/

We had a really good experience at Furniture Village. Lewis looked after us and was friendly, helpful, and knew his stuff. He took the time to answer our questions without making us feel rushed. Would definitely recommend him and the store.

Friendly, patient and helpful. No pressure sales.

Ordered a sofa, a chair and a table before January from the store in Lincoln, the delivery of the chair and the table was two weeks later than the time originally told in the store and told the sofa was delayed. Rebooked for delivery today, second time I take a day off to take delivery. Called in the morning saying they are incompetent for the second time and no explanation why this was unable to be delivered again other than its still at the main centre. Useless customer service as told me they can't refund and cancel the order. I will not be visiting this store ever again.

Sales staff at Lincoln pretty good and helpful, although I was initially told I couldn't pay over the phone or by bank transfer, and I had to go into the store at Lincoln to pay (approx 45 miles away). Was later told by someone else I could pay by bank transfer.
Got an email from customer service which I answered twice, and did not get any reply back. Couldn't get through by phone for days, finally was able to arrange a delivery time. Customer service absolutely appalling. The delivery guys were really good, professional and friendly. However, the quality of the furniture is poor, and the fabric has wrinkled badly, even after only sitting on the chair and sofa once.
We will never again shop at Furniture Village. It was a huge hassle, and the quality of the sofa and chair is very poor.
Dreadful, never again.
After responding to my review reply on here, I now have a sofa which is good. The service since my review has been excellent in every way. Furniture Village have taken away the faulty furniture and I chose a different Gplan one in place to the same value. It's all been a complete turnaround. Even customer fulfillment have been really good. The matter has been fully resolved, and I might even shop at Furniture Village again.

We had a great experience today at the Lincoln shop thanks to Oktawia and Phil. They were both very polite, helpful, and took the time to explain everything clearly. They showed us all the options and made sure we understood everything while choosing our furniture.
They were patient, professional, and made the whole process easy and pleasant. Thank you both for your excellent service!

We had a great experience today thanks to Octavia and Phil. They were both extremely polite, patient, and helpful throughout the whole process of choosing our furniture. They took the time to show us all the available options, explained everything clearly, and made sure we understood all the details before making a decision.
Nothing felt rushed, and they were very attentive to what we were looking for. Their knowledge and friendly approach made the experience easy and enjoyable. It’s clear they genuinely care about helping customers find the right furniture.
Thank you both for your excellent service today – we really appreciate your help!

Great service. Good information, friendly approach.

We were spoken to by salesman
Called Steve.From the moment he spoke to my husband and I I knew he was a good sales person being in retail myself for 50+ yrs.He made us feel welcomed,he gave us information, we had a laugh and we went back and ordered from him.He is an asset to the company.Also a mention for Michaela very polite and quick taking my balance and sending my receipt.

The sales staff we met were very friendly, polite and extremely helpful. They gave us help and some guidance on what would be our best options.
Certainly some elements of what we chose were not obvious to us, so a big thank you to Philip!

This is the second time we've bought furniture from furniture village, the sales person who helped us both times was Steve Markham. A nice genuine guy, who made the purchase a pleasure.

Steve as usual was brilliant...we have spent alot of money over the last few weeks in Furniture village and he has been there for us.. taking our money lol..so many good quality items for sale and even picked up a lovely lamp in the sale. 3 cheers to Steve and thanks for making us feel special

On first arrival, we struggled to find someone to assist us. There was only 1 person covering the upstairs in the Lincoln store. Once we found someone the process of ordering the bed we wanted was straight forward.

Excellent shop
Plenty of furniture to choose from
Friendly staff
Talk through the procedures
Charlie and Will who delivered and set up the new sofas ,were friendly,took care of our property when coming in and out . Tested the sofas made sure we were happy before they left (excellent pair)

I purchased a sofa bed which was broken during delivery. A repair company was sent out to assess and said it needed a whole new mechanism as it was impossible to open. The part was ordered on 5th February. On chasing up today I was told there was a 14 week wait for the new mechanism. We have never used it or taken the plastic off of the mattress.
I then phoned Furniture Village who were not very helpful in the beginning and I spoke to Paige P. What a delightful and helpful person she is. I said I wanted the whole sofa bed replacing and she sorted it out without any problems at all. It should with me in 2 weeks hopefully. I wish I had spoken to her in the beginning. Thank you Paige, if only everyone was as helpful and understanding as you are!

Purchased new suite in October along with a new clock and rug. Had to chase for delivery , Clock arrived didn’t work in December was told that it would be March 26 before replacement 🤬 Suite arrived January 22 had to chase again for delivery, on arrival the suite, half was correct the other completely different colour 🤬delivery guy said could not take back as had other deliveries. Had to chase again for pick up and ask when correct colour would be delivered. Was told 18th Feb still no contact from Furniture Village as to what’s happening so not holding my breath. Absolutely disgusting customer service !,Would not recommend.

Great service from Curtis who went out of his way to help

Curtis was extremely helpful with the sofa we chose. All our questions answered and given more information about the sofa.

We purchased a dining set and two sofas from Furniture Village in Lincoln and we would like to praise your staff member Craig on the expert assistance he gave us regarding our products and what was available. Nothing was too
Much trouble for him and he did not pester us or follow us around like we found in other shops. All our requirements were met with ease and payment/ delivery plan was explained in detail. We would definitely ask for him personally if we choose to buy from your company again. ( my husband and him also got on well as they are both ex rugby players) Thank you Craig 🙏🏻