FUJIFILM UK 

Great products backed by truly world class UK support & servicing. Recent camera repair was completed in astonishingly quick timeframe. Received notifications throughout the process and the camera was returned in pristine condition via 1hr slot courier only 1 week later! Wouldn’t hesitate to recommend Fujifilm products to either amateurs or professionals. Amazingly efficient service!

Fuji are one of the best companies out there for customer service and warranty repairs. I am a professional photographer and have used Fuji cameras extensively for the past 4 years. In that time there have been inevitable breakdowns, but Fuji have always repaired and returned my gear within 4 days of my requesting service. The customer care team are always friendly and very helpful and will do anything to solve whatever Fuji problem gets thrown at them. We need more companies like this one in the world.

I bought an xt20 via Clifton cameras and got my cashback fairly easily. Their website to claim is not very user friendly. However ringing up the Fujifilm claims and cashback department to stake my claim was especially helpful. I think Colin is the person who dealt with me.

After a few months, I then accidentally dropped the top of my xt20 into a rock pool and I thought it was a gonner.. but their repair charged me their standard £130 and replaced the complete top unit with ESV and camera works fine and gave me a 12 months new warranty on the body. Extremely pleased it works like new. Very easy to track their repair process and thanks to Colin.

Artikelen die onder garantie vallen, moet je alsnog voor herstel betalen, omdat ze zich er juridisch onderuit wringen. Ook al heb je voor duizenden euro's in hun geïnvesteerd.

I have tried to seek assistance from Fuji regarding a problem with my Finepix SL240 without success by telephone ,several e-mails and lastly by letter to The Customer Services Manager on 15th December 2018. No reply!
This is my 3rd Fuji product buy It will be last. Customer service to me is non existent! It is not surprising that companies lose sales

This company are currently advertising "cash back" promotions on their photographic gear through participating UK dealers. I purchased a quantity of gear and I am owed £230 as part of the terms of my purchase. However, it is very hard to make a claim because it has to be done online through a website run by a third party. The website requires you to give personal and bank details. However, the website produces warnings that it is not safe or trusted with most computer security software so you have to be willing to disable all security software and browser security to use it. Also, after making a claim there is no response from the company administering it. I have not received any money or even acknowledgement of my claim for cash back a month after purchase.

Achat appreil photo Fuji XA5 Juillet 2018 chez Darty : en panne immédiate. Contacté Fuji qui accepte l'échange par un nouvel appareil. Reçu 48 heures après en me rendant chez Darty.
2 mois après nouvelle panne: il faut tout rerégler lors de la mise en marche de l'appareil (accu interne). Donc défaut d'origine, l'accu interne s'étant déchargé un peu à la fois.

Ecrit chez Fuji pour un nouvel échange et non une réparation car l'appareil sera démonté et était défectueux dès le départ de l'usine. Réponse Fuji: elle suit l'évolution de la réparation et me tient au courant. Aucune allusion à l'échange Plus rien à ce jour de la part de Fuji et ai reçu l'appareil photo réparé (???!!!) Autrement dit ils se moquent de leurs clients et vendent des appreils neufs défectueux...ma lmettre a été mise purement et silplement au panier

Nota: je possède un APN Fuji XT20+ 3 objectifs; je n'ai plus confiance je pense tout revendre. J'ai un Sony DSCR1 depuis 12 ans: jamais eu aucun souci; je retourne donc vers Sony

Voire également l'attitude de Darty dans un autre avis "Darty"

I love fujifilm I own a few of their cameras and lenses and they are brilliant and I have had fujjifilm cameras since 2005 and they work great and customer service is fantastic.
I am a fanboy of Fujifilm and will always purchase their tech goods they make good reliable products and offer good advice via their website and through their social media sites to keep customers updated on their firmware releases and new products and are they really care about all their customers.

Just got my xt1 one back after I dropped and subsequently damaged the rear led screen whilst on holiday. Absolutely amazed at the speed and quality of the repair to my camera, not only was the rear screen replaced but also they replaced the grips as they had become very worn due to heavy use at no extra cost. Best customer service I have received from any company, highly recommend.

On Monday, on a shoot in South Africa, I snapped my 55-200m zoom clean off the camera leaving the mounting ring attached to the body. I contacted Fuji when I got home on Wednesday, they sent a padded box and Special Delivery postage paid bag on Thursday, the lens was received in Bedford on Friday before 9am and repaired and despatched in less than 2 hours! It was delivered back to me on Saturday morning and despite an extra £10 for fast track service, the cost was less than the excess on my insurance policy. This is customer service of the highest order - it really couldn't get any better

Fuji UK Customer Service is without hesitation one of the best in the business.
My Fuji X-S1 camera that I purchased back in 2013 developed a problem with it's viewfinder in June 2015 I contacted Fuji service department who arranged for free return of the camera and more importantly a free of charge repair, the camera was back with me within a week.
My X-S1 developed the same fault again about a month ago (camera now 4 years old) I contacted Fuji's service department again and mentioned that the same fault had developed again, with no hesitation I was sent postage paid packing. The camera arrived back again today, just over a week from my sending it back to them and again no charge. The viewfinder should not have failed twice but the response that I got from Fuji Imaging's Senior Customer Service Coordinator was excellent and makes other company's after sales service pale into insignificance.
Well done Fuji UK!!

Après avoir testé la concurrence avec plusieurs livres albums, et obtenu un rendu final pas toujours satisfaisant, car souvent trop sombre. J’ai enfin trouvé mon bonheur avec Fujifilm. France

Que ce soit pour les agrandissements ou les livres albums, la qualité et le respect des délais est au RdV. Cerise sur le gâteau, Fujifilm propose fréquemment des codes de réduction qui font baisser la facture. J’aime à dire : un client content est un client qui revient !

I have a Fuji X-T1 that I bought more than 2 years ago and the Rubber Grip and the auxillary door is starting to deform and peel. Considering it's more that 2 years old the device is still very competent to the new models, so I called fuji repairs uk and they replaced the parts for free. I was without camera less than a week, came back to me like new. Superb service FUJIFILM UK. #FUJIFILMUK

Fuji xt1 la miglio macchina fotografica mai acquistata

Bättre bilder än ifrån photobox tycker. Bättre skärpa och färg. Dålig dock att bilderna kom i olika storlek men det kanske var det som gjorde att bilderna var bra. De anpassades kanske.

Jeg bestilte en pakke der skulle bestå af 5 film, jeg fik allerede dagen efter leveret en pakke dog kun med 1 film i.
Så jeg kontaktede dem på telefonen og fik med det samme en undskyldning for fejlen og de sagde den rette pakke ville blive sendt af sted med det samme, da jeg forklarede jeg skulle bruge den aftenen efter og håbede jeg kunne nå at få dem tilsendt.
Det er nu dagen efter og jeg har de manglende 4 film samt to små ekstra gaver med i min pakke . . Mange tak for effektiv og super god service!

I recently purchased the Fuji Finepix HS20exr and it is by far the best bridge camera out there.