FUJIFILM UK 

The plastic cover of my camera melted in the heat last year. I sent a photo of this small but essential item to Fuji technical depart and received a free replacement by return of post. Thank you Albert

Recently contacted them as I lost the battery cover on my instax wide, and couldn’t find it online to purchase. They sourced this and sent to the me free of charge!

I have been using Fujifilm since 2014 and recently have upgraded to the GFX100s. Whilst deciding to upgrade, the people at Fujifilm UK, have been exceptionally helpful when it comes to the positives and negatives of buying the camera and what lenses to choose (Even suggesting that a particular lens, may not be practical for my needs). I was also allowed to go and test the lenses in the studio at House of Fujifilm, even though they know I wouldn't be buying until I was going to the Photography Show.

I cannot say anything negative about my experience with the company. Big plaudits go out to Carl, who has had to deal with me being a pain in the rear.

I attended the Fujifilm intermediate course in September and left totally unsatisfied after wasting my time. If this was intermediate then goodness knows what the basic course was all about.

I am not an expert but I learned nothing on this course as it was far too basic and only suited the 2 other attendees who were novices and were using proper cameras for the first time.

I was unimpressed with the course tutor who actually made a mistake during her input regarding autofocus modes but I was too polite to point out the mistake to her.

The course also finished earlier than advertised so I really felt it was a complete waste of money and those thinking of attending the intermediate course should think twice if you know how to switch the camera on and attach different lenses.

I had problem with my GFX 100s and contacted the service centre in Bedford. The individual, Albert, I spoke with on the phone and who later took care of my case was extremely calm and attentive. I drove to the centre to save some time in transport etc and to my delight my camera was examined and fixed by the service people while I waited. It was a rare and impressive experience all round for which I am grateful.

I had problems opening Fujifilm’s raw files so I asked customer service their advice.

And unlike other customer service centres, Fujifilm replied with good advice so we’ll done them!!

I found that Albert at Fujifilm was really helpful and I finally was able to solve my problem at last. Thanks

I needed a replacement battery cover after my sister's instax mini 9 camera was dropped on the ground during her wedding. Albert was very helpful and sourced a new one and sent it free of charge. Very happy with the customer service and my sister now has a fully functioning camera again!

Fuji Uk really do know how to provide top notch after sales service. They recently carried out a warranty repair on my camera and the whole experience was about as good as it gets. Very quick and "like new" quality workmanship. Another reason to be happy we switched to Fuji gear:)

I have used Fujifilm for many years and anytime I have needed help, in store, at the House Of Photography in London or a camera repair they have been amazing.

I have just had a great conversation with a gentleman named Albert at the camera service centre and he was extremely helpful and very polite.

Fujifilm are epic.

Absolutely amazing support from Albert, I had lost the adapter from my charger, he searched,found one and posted it to me free of charge.
Other companies could take a leaf out of Fuji's book.
Well done Albert!!!

Many thanks to Fuji UK assistance
Just recieved a replacement body rubbers for my Fuji XT1, the old one had become loose with wear... really appreciated your kindness !

Albert is an outstanding representative of Fuji. Such dedication from people such as Albert in large corporations is rare these days. Albert took time to source the cover to the viewfinder selector lever for my Fuji XPro 1. A small thing, however without a cover the camera value on a trade in - I am considering purchasing an Xpro 3 - would decrease. Thank you again Albert. I am now one step nearer to obtaining a Fuji nXpro 3.

John Robert Young
Sussex, UK

Big thank you to Albert and Fuji
Just recieved a replacement rubber focus grip ring for my Fuji lens, the old one had become loose with wear.....sent free of charge.......really appreciated the very easy process .........

Talking to Albert today was a pleasure. He dealt with my issue professionally and very promptly.
If I could give Him and Fuji UK 11 out of ten for customer care I would.

Replaced a thumb grip at no cost. Immediate service. Wonderful!

I needed an extra camera cable. Excellent service from Albert at Fujifilm. Many thanks.

Excellent customer service and support from Albert who first discussed the issues with my waterproof camera XP120 then personally sourced a replacement battery, tested and dispatched free of charge - this has allowed us to continue enjoying the camera we thought had finally ceased to work. Thank you!

I recently had my X Pro 2 camera repaired by Fujifilm to correct a fault with the camera (replace the original eyecup that had fallen off the camera). Albert dealt with the whole process and I am grateful to him.

Everything was handled efficiently and I was even provided with packaging to return the camera to their UK headquarters. The repair was carried out in less than a week and returned promptly and securely.

This is the second time that I have had a repair on a Fujifilm product and on both occasions, I was very impressed with the service.

The FPS team have been nothing short of amazing. As a professional photographer, I have travelled to 5 countries in the space of seven weeks, and had only a couple of days free (in the UK) to service my camera. Albert was fantastic and allowed me to deliver the camera to FujiFIlm HQ, before they repaired it within 120 minutes. I can't thank them enough. Thank you Fuji, thank you to all at the support team, and thank you to Albert for helping me keep up with my schedule without having to cancel or reschedule!