Been ordering from French Connection for a few years now. Quality of clothing is exceptional and unlike other clothing companies their sales are genuine and amazing I’ve have some real bargains! They... Zobacz więcej
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Would give it 0 Stars if I could. SUPER SLOW delivery and now as a customer outside UK I have to find a courier, pay the return and customs! Spoke to them - horrible service, no support!!
Reakcja na opinię
Customer service on delivery info is non existent. Bought a dress ten days ago and no information on where it's coming from or what courier is being used. My status is currently "awaiting update" what... Zobacz więcej
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Had some difficulty with items arriving and postage, none of which were the customer care team's fault. However, the customer care team have been one of the best I've ever dealt with, always extremely... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Buy mens and womens clothing online at frenchconnection.com. Fashion retail chain for men and women
Dane kontaktowe
Zjednoczone Królestwo
- 0333 400 3285
- contact@frenchconnection.com
- www.frenchconnection.com
3,2
Średnia
445 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Would give it 0 Stars if I could
Would give it 0 Stars if I could. SUPER SLOW delivery and now as a customer outside UK I have to find a courier, pay the return and customs!
Spoke to them - horrible service, no support!!
26 kwietnia 2026
Opinia niezależna
Odpowiedź od French Connection
Hello Stine,
We are truly sorry to hear about your experience, and we appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide.
We understand how frustrating slow delivery and international return processes can be, and we are actively reviewing our shipping and return options to make them smoother and more reliable for customers outside the UK.
Thank you again for bringing this to our attention, your feedback helps us improve. If there’s anything we can still do to support you, please reach out and we’ll do our best to help.
Kind regards,
French Connection.
Delivery too long
Customer service on delivery info is non existent. Bought a dress ten days ago and no information on where it's coming from or what courier is being used. My status is currently "awaiting update" whatever that means !!
16 kwietnia 2026
Opinia niezależna
Odpowiedź od French Connection
I’m really sorry to hear this and appreciate you bringing it to our attention.
Could you please reply with your order number, and we’ll be happy to look into this for you and provide an update on the delivery status and courier.
We apologise for the frustration caused and will do our best to resolve this as quickly as possible.
Regards,
FC
Very disappointed with
Very disappointed with . The clothes started pilling after just one wear, and after the first wash they shrank and the color faded.
Poor quality for the price. Customer service was also frustrating—I had to chase my refund after returning the items.
Would not recommend.
12 kwietnia 2026
Opinia niezależna
Odpowiedź od French Connection
I’m really sorry to hear about your experience. This isn’t the level of quality or service we aim to provide.
If you can reply with your order number, we’ll be happy to look into this further for you and get everything resolved as quickly as possible.
Regards,
FC
Fantastic French Connection!
Been ordering from French Connection for a few years now. Quality of clothing is exceptional and unlike other clothing companies their sales are genuine and amazing I’ve have some real bargains! They also look after their loyal customers with also offering additional 20% off sale items. The returns process is always quick and easy. I know they have encountered some issues recently with refunding customers who shop using shopify but this has now been rectified. I can’t fault this company and I love their clothes!
12 kwietnia 2026
Opinia niezależna
Odpowiedź od French Connection
Thank you so much for your lovely review.
We truly appreciate you taking the time to share your feedback.
We’re delighted to hear that you’re happy with the quality of our clothing, our genuine sale offers, and the additional discounts for loyal customers. It’s also great to know that you’ve found our returns process quick and easy.
Regards,
TOAST
Poor Service
Ordered on 25 January 2026.
Shipped on 3 February 2026.
Received on 5 February 2026.
Returned on 15 February 2026.
Received by them on 18 February 2026.
Emailed about lack of refund on 12 March 2026. Consumer Rights Act 2015 says companies must refund within 14 days of receiving the return. Days elapsed: 22.
Refunded on 13 March 2026.
25 stycznia 2026
Opinia niezależna
Odpowiedź od French Connection
Hello Belle,
Thank you for sharing your feedback. We are very sorry to hear about the delay with your refund.
Due to a system error, refunds were being processed within 10 working days of an order being returned, but they were not successfully pushing through to our ordering platform. This issue has now been fully resolved, and refunds are no longer experiencing delays. We sincerely apologise for any inconvenience or disappointment this may have caused.
Kind Regards,
French Connection
Lengthy refund process
The refund process for online orders takes far too long. It took 3 weeks from them receiving my order before I was refunded, resulting in charges on my credit card.
Many other companies refund payments as soon as the package is posted.
12 grudnia 2025
Opinia niezależna
Odpowiedź od French Connection
Hello,
Thank you for taking the time to share your experience.
We’re really sorry for the frustration and inconvenience this has caused you. We recently carried out a system update, and unfortunately, it led to unexpected technical issues that affected order processing, payments, and communication. We completely understand how disruptive this must have been.
The good news is that these issues have now been fully resolved, and we truly appreciate your patience while we worked to put things right.
Kind regards,
FC
Items delivered late
Items delivered late, when asked why explanation was a new system. Returned one item. 14 days after they received the item I still have no refund, have been chasing frequently, response being, new system in place. Absolutely atrocious customer service.
14 lutego 2026
Opinia niezależna
Odpowiedź od French Connection
Hi,
I’m really sorry to hear about the delays and the frustration this has caused you — that’s absolutely not the level of service we aim to provide.
We understand how disappointing it must be to experience late delivery, then have to chase a refund for a returned item without clear updates. We’ve recently introduced a new system, and unfortunately, this has caused some unexpected delays in processing returns and refunds. This isn’t an excuse, but it is something we’re actively working to resolve as quickly as possible.
To sort this out for you straight away, could you please provide your order number? Once we have that, we can look into the status of your refund and get this resolved for you without further delay.
Thank you again for your patience, and I’m truly sorry for the inconvenience this has caused.
Kind regards,
FC
2 weeks later still no refund
Sent back my order and it was confirmed received by French Connection on 12th Feb, it is now 26th Feb and I still have not received my refund. Never known any company take so long to process a refund! Customer services said I have to wait 10-14 working days, which is 20 days including weekends! Unacceptable
Update: I have now received my refund 04/03/26
12 lutego 2026
Opinia niezależna
Odpowiedź od French Connection
Hi there,
We’re so sorry you’ve had to wait this long for your refund — we completely understand how frustrating and unacceptable this feels. Your return from 12th Feb should have been processed much sooner, and we sincerely apologise for the delay and the inconvenience it’s caused.
If you can send us your order number, we’ll look into this straight away and make sure it’s resolved as a priority.
Kind regards,
FC
Still waiting for my refund from item…
Still waiting for my refund from item since 6th February. Keep promising to refund me, but nothing received.
21 lutego 2026
Opinia niezależna
Odpowiedź od French Connection
Hi there,
We’re really sorry to hear you’re still waiting for your refund — we understand how frustrating that is. This isn’t the experience we want for our customers.
Please send us your order number so we can look into this urgently and get it sorted for you. Thanks so much for your patience.
Kind regards,
FC
AVOID
This company really are the gift that keeps giving.
As they ignored multiple emails and social media messages regarding my missing item, I recharged via my bank. Even though the company is incapable of replying to customers they have quickly disputed this with my bank.
I have CCTV footage of my house to prove the item was not delivered.
I have proof from the Royal Mail to prove that the item was not delivered.
I'm not clear on why keeping customers money without delivering said items is part of their business plan.
My bank has all of the evidence and are keen to continue this. It is a pity that French connection dont put the same effort in when customers reach out directly.
12 lutego 2026
Opinia niezależna
Odpowiedź od French Connection
Hello Laura,
Thank you for your review.
This is not the service we would expect for our customers. Please could you provide your order number so we can look into this for you?
Kind regards,
French Connection.
FCUK slippers
Had a pair of FCUK slippers. Uppers came away from soles within a month of wearing them. Their customer service were not at all interested and said they could not help
29 stycznia 2026
Opinia niezależna
Odpowiedź od French Connection
Hello Bill,
Thank you for your review.
This is not the quality we would expect from our items. Please could you provide your order number so we can look into this for you?
Kind regards,
French Connection.
order from John Lewis, save yourself the pain
Placed an order for a dress on the 16th of Jan, after over a week of it sitting at ‘order processing’ I began contacting them to find out what was wrong. The phones have no answer, after a few days someone responded via email to say they had ‘technical issues’ but order will be processed and sent that day. I then got the money bounced back into my account, the next day email says ‘order has been cancelled and a refund will be with you shortly’. Yesterday I noticed they have withdrawn the money AGAIN 11 days after I ordered the dress. Absolute shit show.
Ordered the dress on John Lewis yesterday, ready to collect today. But I begrudge giving them (FC) any money, I don’t have time to find a new dress
28 stycznia 2026
Opinia niezależna
Odpowiedź od French Connection
Hello Bethany,
Thank you for sharing your experience, and we’re genuinely sorry for the inconvenience you’ve faced. We recently carried out a system update which unfortunately caused technical difficulties affecting order processing, payments, and communication. These issues have now been fully resolved.
During this period, our response times were also impacted due to the sale period and the technical issues we were working through. Our service levels are now back to normal, with emails being answered within 24 hours and phone lines being responded to within 5 minutes.
We completely understand how frustrating this situation has been, especially when you needed the dress quickly. Please accept our sincere apologies for the disruption caused. If you need any further support, our customer care team is ready to help.
Kind regards, FC
Order seems to have disappeared
Order seems to have disappeared! No correspondence from FC - no idea what’s happening! Sort yourself out French Connection.. your reviews are appalling!
ORDER UK1934120
15 stycznia 2026
Opinia niezależna
Odpowiedź od French Connection
Hello Mrs Cahillane,
Thank you for your review, and we’re sorry for the concern caused. We recently carried out a system update which unfortunately led to some technical difficulties, including delays in order visibility and communication. These issues have now been fully resolved.
We sincerely apologise for the inconvenience and frustration this caused, and we appreciate your patience while everything was being corrected. If you need any further help with your order, our customer care team is here to assist.
Kind regards, FC
Order cancelled after a month
Ordered a coat for my husband on 23rd December and when it didnt arrive by the second week of January I contacted customer service. I was told some delays in the warehouse but they sent me a link to track my order and I would be notified when it was dispatched. Now a month later on 22 Jan they just cancelled my order. No explanation nothing. Great customer service, well done...I won't be ordering anything ever again
22 stycznia 2026
Opinia niezależna
Odpowiedź od French Connection
Hello Susan,
Thank you for your review.
Thank you for taking the time to share your feedback. We’re very sorry for the frustration caused by your order being cancelled after such a long wait. A recent system change unfortunately led to an issue with stock discrepancy, which affected a small number of orders, including yours. This has since been fully resolved, but we understand how disappointing this experience must have been.
We sincerely apologise for the inconvenience and appreciate your patience during this situation. If there’s anything further we can do to help, please don’t hesitate to reach out.
Kind regards, FC
Ordered again and just says processing…
Ordered again and just says processing but no orders received
The first order took ages to get a refund and now the second order is saying the same ! This is not good as the dresses are probably out of stock but still been charged
6 stycznia 2026
Opinia niezależna
Odpowiedź od French Connection
Hello,
Thank you for your review.
We are sorry to hear this. Please could you provide your order number and we can look into this for you?
Kind regards, FC
Still waiting for order to be…delivered and processed
Still waiting for order to be dispatched from the 13th January....Emailed 3 times not answered for days then spent time waiting on phone lines and was told no problems in the warehouse but then received lots of emails saying not despatched as technical issues . Just let customers know what's happening. Order number UK1931564 please can you update me on its tracking as would really like my order before I go on holiday as what the order was for .
13 stycznia 2026
Opinia niezależna
Odpowiedź od French Connection
Hi Lisa,
Thank you for your review.
We are sorry you have not received a reply. Our email responses are taking slightly longer currently due to the volume of contact we are receiving.
Our phone and chat lines are open from 9am - 8pm Monday - Friday, 10am - 6pm Saturday and 10am - 4pm Sunday. You should get a response within 10 minutes using these methods of contact.
Thank you for providing your order number. A member of the team will be in touch with you shortly.
Kind regards, FC.
Waiting 2 weeks for an item to be dispatched
21/01/26 Update to the below: after waiting 3 weeks for my item to be dispatched and several emails just being told they're experiencing "technical difficulties," yesterday I had an email out of the blue saying my order was cancelled with no explanation. I called customer services to ask what was going on and they said my order was cancelled due to "stock discrepancy issues." So the jumper I ordered is no longer in stock, despite still being advertised on their website. I'm not sure how this can be legal if they're taking money for items they don't have. To add insult to injury they're still marketing to me on email and social media, trying to get me to buy items they don't actually have. And to add to the frustration the item was purchased on a gift card which means they would only refund it to a gift card, so now I have to buy something else from them even though I don't want it! Honestly just avoid this company for your own sanity.
10/01/26 I bought a jumper in store only to have to return it the next day as I noticed a hole in the seam. Still keen on the jumper I hoped to exchange it for another but they didn't have my size in stock. I ordered it online on the 28th December and it still hasn't been dispatched 2 weeks later. Contacted customer services who have just said they are having "technical difficulties," with no indication of when my order will be dispatched and no wider communication to keep their customers up to date.
Update: order number UK1897480
10 stycznia 2026
Opinia niezależna
Odpowiedź od French Connection
Hi Katherine,
Thank you so much for taking the time to leave a review.
When you have a moment, please could you update it with your order number? That will help us reach out directly and sort this out for you as quickly as possible.
Kind regards,
FC.
Zero communication. Want refund.
Ordered something 10 days ago, never received an update on when it would be delivered. I contacted them a few days ago and heard nothing. Give me my money back if you won't send me my jumper!!
Thank you.
2 stycznia 2026
Opinia niezależna
Odpowiedź od French Connection
Hello Melanie,
We’re sorry to hear that your experience hasn’t met our usual standards. Following a recent system upgrade, we’ve encountered some unexpected issues. Our teams are working hard to resolve these, but the increased volume of emails has unfortunately caused short delays in our response times.
Our phone and chat lines remain open from:
Monday–Friday: 9am–8pm
Saturday: 10am–6pm
Sunday: 10am–4pm
Our emails take up to 72 hours for a response. Please call us on 0333 400 3285 if you need a more immediate response.
If you update your review with your order number, we’ll give you a call and get this resolved as quickly as possible.
Kind regards,
French Connection
Awful awful awful
I honestly can’t get over how bad this company is. This is my second review and it’s to try to get them to pay attention. I’ve tried dozens of emails, (there’s no other way to contact them - Chat is never opened, their phone is never picked up). Besides what I mention in my previous review about purchasing the item now there’s a problem with the return. I returned this item Dec 17, that’s almost a month ago. I still have no refund. I’ve written them many times and only get the automated email with no real response. It’s January 10. Do yourself a favor- do not purchase online from this company. Incredibly frustrating.
Update : response to their response below. Bull- this is a lie. There is no one on phone. I call all hours of the day. There is always a busy signal or the phone just rings. There is no one on chat. I’ve tried all hours of the day. I’ve sent dozens of emails since I placed the order in November. It’s JANUARY. When I placed the order my emails were about tracking it since they didn’t send any tracking. No answer. They finally answered and I told them to cancel it since it was taking so long and they didn’t. Now to return it I’ve tried since Dec 17. Even my credit card company has tried to contact them to dispute it- no answer. If I didn’t see actual stores I’d think this company was fake.
Don’t shop from here. If there’s issues you’ll have to deal with them for months. Awful experience
My credit card company wants to talk to you- ANSWER!!!!
Us127845 order number (I’m sure this won’t do anything )
11 stycznia 2026
Opinia niezależna
Odpowiedź od French Connection
UPDATE...
Hello Maria,
You have left a review for French Connection UK. Our Team in the US have different contact details and systems to us, therefore we are unable to help you further. We have passed your details on to our US contact and asked someone to get in touch with you ASAP.
Very sorry to hear about all your issues and hopefully the team in the US can get in touch with you soon.
Kind regards,
French Connection UK.
Hello Maria,
Thank you for taking the time to review.
We are sorry your experience fell short of our usual standards. We've had a system upgrade recently and encountered unexpected issues. Our teams are working hard to resolve this and unfortunately this has resulted in short delays when answering emails due to the volume of emails we are receiving.
Our phone and chat lines are open from 9am - 8pm Monday - Friday, 10am - 6pm Saturday and 10am - 4pm Sunday. You should get a response within 10 minutes using these methods of contact.
If you update your review with your order number, we will call you and get this resolved.
Kind regards,
French Connection.
I bought a jumper which was not…
I bought a jumper which was not inexpensive that bobbled on immediate wear. So something that was originally £75 looked old and shabby after one wear. I wanted to leave a review of this product on the French Connection website to let FC know that this is a faulty product and it turns out there is no way for normal customers to do this. This seems in itself to be bad practice for a trusted retailer. I won’t be shopping with French Connection anymore.
9 grudnia 2025
Opinia niezależna
Odpowiedź od French Connection
Hello Helena,
Thank you for your review. Our customers can leave product reviews for purchases via an email link which will be sent within 2 weeks after purchase.
We are sorry to hear this has happened. Piling can occur on woollen made garments and we recommend using a pilling comb to combat bobbling.
If you'd like to email us with an image of your garment to contact@frenchconnection.com, we can look into this further for you.
Kind regards,
French Connection.
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