Freezone Recenzje 

109
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Since it went to the new Beta Plesk panel it has become so difficult to manage different domains. To exacerbate this you get on-line chat where they have little or no time for you any longer...woul... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I'd encountered a few problems with the update to Freezone's services. I couldn't log in to either my control panel or my e-mail client. However in less than a half hour conversation with 'Oli... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

No remote call centre here. Every time I have had to use Freezone support, chat or phone, let's face it it's pretty difficult to talk to anyone on the phone these days, I have been connected to an i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Hello - Louis your technical support man has been wonderfully patient with me this morning. 2 hours of sorting things out. I am very grateful for his ability to stay calm and just keep going especiall... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

109 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(109)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Online chat support service

Just to say that this service was excellent, and Mark Fordham most helpful.
MW

1 lutego 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Thank you for taking time and posting reviews, your reviews have been passed on to Mark, we appreciate your feedback and working hard to provide you the best services and support assistance

Oceniono na 4 z 5

LIVE Chat

LIVE Chat support (Andrew Symonds):
Very helpful and knowledgeable. Although I think the Freezone system itself could be ALOT more user friendly, which would have resulted in me saving time and not even needing to contact the support service.

Andrew was great.
Freezone? Little bit unsure, but need to give them a chance...
*********************************************************

LIVE Chat support (Andrew Symonds):
Needed to contact to LIVE Chat support (Andrew) one more time, to sort one final issue, and must say the lad went way beyond what was expected in order to help us sort out the problem we had.

Everything seems ok right now and was done efficiently and professionally, genuinely appreciated, as without that support we could have been going around in circles for days!

Good job Andrew... :)
*********************************************************

28 stycznia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Andrew,

Thank you for the feedback,

We trust that you are now happy with the outcome of this support request.

We always strive to do the best by our customers but in this case it does seem the advice you were initially given was not the best approach to your problem and we are sorry if it caused you issues. We do hope you see this as a 'blip' that one evening and not any reflection on our support in general.

We as a support team take pride in going an extra mile to assist our valued customers which Andrew showed an example of,

We strongly believes in excellent customer services and will try to maintain it.

If you need any further help, please get in touch

Oceniono na 5 z 5

Great Customer Service

I had a problem from a previous hosting company and Freezone sorted out all of my issues. My website was down and all of my company emails were not sending or receiving but within the hour Oliver Finn from Freezone had managed to rectify all of the issues and i was back to normal as if nothing had happened.

Many thanks Oliver.

27 stycznia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Thank you for the feedback,

Thank you so much for taking the time to share your experiences online, it means a lot to us, your comment has been forwarded to Oliver and support team, They love knowing that you appreciate their efforts.

We as a team take pride in providing superb services to our customer and going one step ahead to assist our customers.

As we believes

"Your customer doesn’t care how much you know until they know how much you care".

Oceniono na 1 z 5

They formatted my Server!!! Stay away if you value your data!

For months we have had a dedicated server. Paid in full until next year. Plagued with the server crashing and DDOS attacks, the latest of which brought their entire network to a halt for hours with no way of contacting them we complained. Nothing happened so I prepared to move all our servers to a competitor.
Unfortunately I didn't do it quite quickly enough. The day before we were moving, Freezone, without any authorisation and mid-contract (and on a dedicated server) they deleted everything! They spent the morning telling us it was a network card error until they finally told us some hours later that they had formatted the server.
It has cost a lot of time and money, days of engineers time to restore our backups (Which fortunately we had for the most part) rebuilding sites on new servers and migrating domains and damaging our reputation with our clients.
We asked them to run undelete on the discs which they did and said there was nothing on them. They did send us the discs but not until a week later and to add insult to injury we managed to recover all the data!

THEY HAVE TOLD US THEY WOULD NOT COMPENSATE US, THEY CANNOT BE HELD RESPONSIBLE.
how can a company whether accidentally or not, destroy a customers server and then claim no responsibility. It's a joke
I would not recommend Freezone for any kind of hosting at all, they don't own a data centre they just resell, and based on my experience they clearly don't have the professionalism or knowledge to manage it properly.

I even asked for a refund from now until the end of the contract because we cannot possibly trust them and they have stated that it is not their company policy to give refunds.

I hope people give them a wide berth.

10 września 2014
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Dear Mark,

Thank you very much for your feedback,

We are very sorry to hear about any poor service that you have received during this unfortunate period. Customers of ours may have experienced severe issues due to the DDOS attack that our servers were the victim of but we have done everything possible to ensure that these issues are cleared up. Since the attack we have been making sure that we make our services more robust and reliable.

We took this issue as a test case for our future DS Monitoring and took strict action to avoid such an issue in future, the person responsible for this issue was also held accountable meanwhile we have reviewed our monitoring policy, updated the rules and regulations and decided to stay in contact with our valued customers to keep them updated, we love our angry customers as it helps us to identify our weak area and gave us a chance to turn it to our strong point.

We do hope you see this as a 'blip' that one evening and not any reflection on our Services in general.

If you have a query/suggestion please send us an email to admin@freezone.co.uk or contact us on 0844 620 0100.

Oceniono na 1 z 5

Freezone webhosting = endless problems

I have been with Freezone( used to be good) from the start 15+ years but as it looks in the last few months it is only downhill. Unreliable comes to my mind. e.g. Since Friday May 23rd no “live” customer support neither by phone nor via chat. Since last week you see on their Website ( if that is up): We are currently experiencing some problems on part of our network. There is a routing issue that our engineers are working to swiftly resolve. We endeavor to have all services back to fully functional soon…. Swiftly and soon seem to have lost their meaning, sorry guys if this continues for any longer I will have to move my 5 Domain package somewhere else. Don’t take a multi-year package with them as I did. You may loose out twice, no good service and you may not get what you have paid for N.B. Their answer phone states: ”…but our online chat is available 24hours..” I am afraid it is not.

26 maja 2014
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

We are very sorry to hear about any poor service that you have received during this unfortunate period. Customers of ours may have experienced severe issues due to the DDOS attack that our servers were the victim of but we have done everything possible to ensure that these issues are cleared up. Since the attack we have been making sure that we make our services more robust and reliable but if you have any issues at all, please contact us on 0844 620 0100.

Oceniono na 1 z 5

Check their facebook page for a 'real' review from real customers

It is beyond me how these guys are in business, so much downtime its incredible and absolutely no emails/nothing on their social media to say that their network has been attacked, you should be ashamed of yourselves, both you and your other arm Domain Express. 24/7 chat support is a lie too, its not anywhere near that. Please look at their facebook page 'freezone internet' to see how customer have been affected by the sheer lack of professionalism. No emails, no websites for hours if not days on end, stay clear they are cheap but 100% not worth a penny.

24 maja 2014
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

We are very sorry to hear about any poor service that you have received during this unfortunate period. Customers of ours may have experienced severe issues due to the DDOS attack that our servers were the victim of but we have done everything possible to ensure that these issues are cleared up. Since the attack we have been making sure that we make our services more robust and reliable but if you have any issues at all, please contact us on 0844 620 0100.

Oceniono na 4 z 5

Freezone great support staff

I have been using freezone for several years now for my company's website hosting, I have found their service extremely reliable and their support staff very eager to help out in all situations. Once I couldn't understand something and they literally remote helped me and setup my email client for me. I have never had any bad experiences with regards to customer services. I often recommend freezone to my friends and family.

7 maja 2014
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Faisal,

Thank you so much for the feedback and taking time to share your experiences online. It means a lot to us, we are making continuous efforts to provide excellent Hosting services and unmatchable customer support services.

Oceniono na 4 z 5

Good after sale service

We have been pleased with the customer service and after sales service and will recommend you to others

9 października 2013
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Thank you for the feedback and kind words. We wholeheartedly appreciate the opportunity to provide you the best in web hosting and domain services, and wish you the best in your web endeavours!

Oceniono na 4 z 5

Super billigt

det virker og er en billig løsning til et domain.

13 października 2012
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Claus,

Thank you for the feedback,

We appreciate your recommendation to those looking for inexpensive but reliable hosting services, Freezone cares for its customers so always tries to offer maximum benefits to its valued customers with incomparable customer support services.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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