Freezone Recenzje 

109
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Since it went to the new Beta Plesk panel it has become so difficult to manage different domains. To exacerbate this you get on-line chat where they have little or no time for you any longer...woul... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I'd encountered a few problems with the update to Freezone's services. I couldn't log in to either my control panel or my e-mail client. However in less than a half hour conversation with 'Oli... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

No remote call centre here. Every time I have had to use Freezone support, chat or phone, let's face it it's pretty difficult to talk to anyone on the phone these days, I have been connected to an i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Hello - Louis your technical support man has been wonderfully patient with me this morning. 2 hours of sorting things out. I am very grateful for his ability to stay calm and just keep going especiall... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

109 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(109)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Help with setting up e-mails

New to Freezone and keen to get started with e-mail addresses linked to my new domain name, I found I couldn't connect to the server. Oliver showed great patience and despite some initial challenges managed to connect me. Great service. Thanks Oliver!

22 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Darrell, we are sorry to hear that you were having issues connecting to our mail server. We are glad to hear that this issue resolved and you can now connect and start using your new email addresses.

Oceniono na 5 z 5

Brilliant as always

I have been dealing with Freezone for about 15 years and the service gets better and better. I would never consider moving from them as they are always there to help and talk you through things in a language I can understand. Simply brilliant

21 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Lucy, thank you for being such a long standing customer. We are so glad to hear that you are pleased with your interactions with our support team

Oceniono na 4 z 5

Excellent service

Harry spotted our problem & was soon corrected & up & running again
Thanks for the service

19 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Paul, we are glad to hear that Harry was so helpful and that your problem was solved efficiently.

Oceniono na 5 z 5

Excellent- very helpful. Thanks ..

Issues with SMTP settings all resolved without any fuss. Excellent service.

15 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Nick, we are glad to hear that your issue was solved promptly and efficiently and that your SMTP settings are now functioning.

Oceniono na 5 z 5

This is the best support experience I've had from Internet company!

No remote call centre here. Every time I have had to use Freezone support, chat or phone, let's face it it's pretty difficult to talk to anyone on the phone these days, I have been connected to an intelligent human being ready to sort out the problem, brilliant.

The last time I used the support service, Stephen Best was the analyst carried on the call for best part of an hour until he solved the problem in the end. Thanks Stephen, great service Freezone.

12 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Bob, we are glad to hear the high amount of praise you have for our support team and that your issue has been resolved.

Oceniono na 5 z 5

Technical support

Readily available technical support is very important when running a business reliant on email communications. On the few ocasions that I have needed help it has been available instantly either by telephone or on-line chat. The Freezone suport service has always been excellent.

12 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Daryl, we are glad to hear that the availability of our technical support is a big positive for the maintenance of your business. We will pas on your praise to the technical support team.

Oceniono na 5 z 5

Discussion about Freezone services and options

I wanted to discuss about different options available for me and I was very pleased to get very good informations as well as a good deal. Great communication with the team and Oliver. Am happy to renew my contract with Freezone.

8 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

HI Francois, we are glad to hear that all the information you requested was provided efficiently and professionally. We will pass on your praise to Oliver and the rest of the team.

Oceniono na 5 z 5

first class support

I've had problems setting up a new laptop, so I turned to Freezone live chat for support and it was great, even as early as 8am Saturday morning! The problems were complex but Freezone completed the tasks efficiently and thoroughly. Many thanks.

8 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Steve, we are glad to hear that live chat was helpful and efficient in helping you to set up your new laptop and that you are happy with our support service.

Oceniono na 4 z 5

Filtering Spam Out

We had been getting spam through our e-mail forwarding system. Luis helped me switch on the Anti-Spam module and explained its various features. All very prompt, efficient and courteous.

6 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Francis, we are glad to hear that your problem was solved promptly and the time was taken to explain everything efficiently.

Oceniono na 4 z 5

Email Assistance

We had a few issues with emails further to our domain moving to a new Freezone server upgrade. However, the help from both Oliver & Stephen was good and we only lost a couple of hrs of email access. Generally we are very happy with the hosting service provided by Freezone.

6 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Daniel, we are sorry to hear that you were having problems with accessing your email. We are glad that you are happy with the hosting service and that your issue was resolved quickly.

Oceniono na 5 z 5

Email problems...not anymore! Thanks guys

Stephen best was great, he was patient and helped to log into my computer and remotely show me what was going wrong so that i knew how to fix it.

Really happy, thanks Stephen.

5 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Ade, we are glad to hear that you were so happy with your service and that the issue was explained to you and resolved promptly.

Oceniono na 5 z 5

Excellent job / service

Excellent service rendered by Oliver Finn of Freezone all through the weekend. Five star performance from you Oliver. Bravo Bro!!!

3 sierpnia 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Jide, we are glad to hear that any issues you were having were solved promptly and we will pass on your praise to Oliver.

Oceniono na 5 z 5

Strange mail problem fixed by Oliver

For some unknown reason, my mail service hosted by Freezone failed. Oliver worked hard and professionally to fix this, including using remote access session to my PC.
Good service

21 lipca 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Robin, We are sorry to hear that your mail server was experiencing some issues but are glad to know everything is up and running for you again.

Oceniono na 4 z 5

Fixing a database connection problem

There have been lots of upheavals in the management of our websites, moving them to another server, which has result in a trail of problems to be fixed. However today I had good service from one of the customer service representatives in immediately in resolving a problem that I was unable to sort out on my own. I'm hoping that this improved level of admin support will continue to be maintained.

20 lipca 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Mary, thank you for your comments we are sorry to hear that you have had some struggles in managing your websites, and are now glad to know all is working for you.

Oceniono na 5 z 5

very good

I had a great support with Mark Fordham today who help me very quickly to fix my problem with my email.I had two other person before who tried and spend a lot of time with me but not resolving the problem. So i am really greatful to Mark for his help and give him 5 stars for his service. With my gratitude. A Happy costumer.

16 lipca 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Sylvie, great to know that we were able to resolve your email issues promptly. We are also sorry to know that your previous attempts had not been as helpful and will definitely take note upon this.

Oceniono na 5 z 5

Excellent company

Used them for ten years learning as I go along and they have supported me and my websites throughout. Really good to deal with. In this case thanks to Oliver

7 lipca 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Hi Russell, thank you for your lovely comments, glad to hear that our support team have been helpful and have supported you along the way.

Oceniono na 5 z 5

Excellent - as usual

For some reason my web site disappeared. Oliver sorted it within moments. Excellent back up to the high standard I have found since I started using this company in the late 1990s

4 lipca 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Thanks Richard. WOW, I can see you have been with us since inception! Really pleased your problem was sorted out and hope you continue to be satisfied with our services in the future.

Oceniono na 5 z 5

Help with sending email

Once again, Freezone Support (and Oliver Finn) go beyond the call of duty. This time to help set up outgoing email from my desktop. I can always rely on the support team at Freezone to help solve almost everything I need to have a trouble-free experience when using their services.

28 czerwca 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Thanks Susan for your kind words. We are here whenever you need us. Have a nice day!

Oceniono na 5 z 5

Reseller Package

I have been a customer with Freezone for about 15 years and always been very happy with the product and service. The Reseller Package is perfect for us, we host about 20 domains for various clients. Live Chat is very good, always get someone who sorts the problem out every time.

17 czerwca 2015
Opinia niezależna
Logo Freezone

Odpowiedź od Freezone

Thanks Matthew for being a customer of Freezone for such a long time. Your loyalty is truly appreciated. We are glad you like our Reseller package. Rest assured we are always here to help you

Oceniono na 5 z 5

Live support

I have used this service a couple of times and the person you are talking to can resolve problems quickly.

17 czerwca 2015
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej