Fraser and Fraser Recenzje 

304
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was contacted by Fraser and Fraser and a number of similar companies after a distant relative passed away intestate. Each said that they would represent my interests in gaining my share of the estat... Zobacz więcej

Oceniono na 5 z 5

Brain reached out to me about an estate that was left to me which I had no idea about. It was then transferred to Billie to distribute my share to myself, throughout the whole process Billie has kept... Zobacz więcej

Oceniono na 5 z 5

Thank you Fraser and Fraser, especially Ben Cornish our Case Manager who throughout the process was professional, informative, helpful and patient. Ben was always available to speak to and made you... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Incompetence beyond belief. Strung along for 20 months believing we would recieve a significant amount of inheritance from a distant relative, only to find Fraser & Fraser, in a rush to get their gr... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Genealog

Napisane przez firmę

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

304 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 40% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(304)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 75

Napisz recenzję
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Oceniono na 5 z 5

My sincere thanks to Fraser and Fraser…for the excellent work.

My sincere thanks to Fraser and Fraser and namely Gareth Langford for contacting me back in November 2022 with regards to a passing of a family member. Following this initial contact F & F have been excellent in their execution of this matter and I would not hesitate to recommend their services.
I would appreciate your offer of forwarding a copy of my full family tree.

15 maja 2024
Opinia niezależna
Oceniono na 5 z 5

CONTACTED BY F&F

Contacted by F&F, good, professional service. Communicated well throughout the process. Looking forward to the full tree.

12 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

I was contacted out of the blue.

I was contacted out of the blue by Fraser and Fraser and found I may be a beneficiary.
I have always found communication with Mike Pow to be very good.
He is very professional and extremely quick to reply to my emails and answered every question I asked of him.
Thank you for the family you have sent and I am looking forward to receiving our full family tree.
You have given me an awesome insight into my extended family.
Kind regards
S. Kitney.


19 kwietnia 2024
Opinia niezależna
Oceniono na 4 z 5

Was contacted by fraser and fraser…

Was contacted by fraser and fraser about a deceased relative . Have been kept up to date during this long process. Our family tree was very interesting.

14 kwietnia 2024
Opinia niezależna
Logo Fraser and Fraser

Odpowiedź od Fraser and Fraser

Dear Ms Kemp,

Thank you for taking the time to leave a review! We're glad to hear Fraser and Fraser kept you updated throughout the process of handling your deceased relative's affairs.

We noticed you gave us a 2-star review, and we'd love to learn more about your experience. Is there anything we could have done differently to earn a higher rating? Your feedback is important to us, and it helps us continuously improve our services.

Please feel free to reach out to us directly at 020 7832 1400 or info@fraserandfraser.co.uk if you'd like to discuss your experience further.

Sincerely,
The Fraser and Fraser Team

Oceniono na 4 z 5

Family Tree


I realise this can be a very long process for Fraser and Fraser and would have appreciated more regular updates, that said receiving my family tree has been a bonus.

29 marca 2024
Opinia niezależna
Oceniono na 1 z 5

Money first, professionalism last

Initially there is regular contact to secure forms and commitment from Fraser & Fraser, but after that hardly any updates or communication. Fully appreciate that they are a commercially driven company, but a one line email as an update should not be beyond them. After twenty months from their first phone call, I received a letter from a third party (Halifax Bank) that Fraser & Fraser were no longer acting in my matter, nothing from Fraser & Fraser to date. Disappointing and unprofessional.

22 marca 2024
Opinia niezależna
Logo Fraser and Fraser

Odpowiedź od Fraser and Fraser

Dear Mr Pitcher,

Thank you for taking the time to leave a review. We understand your frustration about the lack of communication regarding the estate you entrusted with Fraser and Fraser.

We want to apologise that you haven't received regular updates throughout the process. Unfortunately, upon further investigation, we discovered the estate was insolvent, meaning there weren't enough assets to cover the outstanding debts. We communicated this to you in April of last years, outlining the identified assets and liabilities.

We recognise that the communication regarding your case could have been more consistent. It is important to acknowledge that probate matters often involve interactions with third parties, which can unfortunately introduce delays in the communication process. We remain committed to upholding the highest standards of communication and keeping our clients informed throughout the probate process.

Thank you again for your feedback. We are committed to improving our communication practices and appreciate your review in helping us achieve that goal.

Sincerely,

The Fraser and Fraser Team

Oceniono na 5 z 5

Fraser and Fraser tracked us down…

Fraser and Fraser tracked us down regarding the estate of a late relative. The process for us personally was quite complex but Fraser and Fraser were really supportive, answering all of our queries and guiding us smoothly through this journey. The addition of supplying a family tree was pleasing.

19 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Tracked me down

Tracked me down, as an unknown cousin had passed away intestate and the process, which does take quite a time, is coming to the end. Also I have learned quite a bit about part of the family I knew nothing about. Gareth Langford my case manager has always been professional and has answered any questions I had.

9 marca 2024
Opinia niezależna
Logo Fraser and Fraser

Odpowiedź od Fraser and Fraser

Dear Maria,

Thank you for your review. We understand probate can be lengthy process, we appreciate your patience throughout.

It's wonderful to hear that Gareth has been professional and responsive to your questions.

We're glad we could not only locate you as a beneficiary but also help you discover more about your family. It's always rewarding to connect families, even when the circumstances are difficult.

Thank you again for leaving feedback.

Sincerly,

The Fraser and Fraser Team

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