Fraser and Fraser Recenzje 

304
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was contacted by Fraser and Fraser and a number of similar companies after a distant relative passed away intestate. Each said that they would represent my interests in gaining my share of the estat... Zobacz więcej

Oceniono na 5 z 5

Brain reached out to me about an estate that was left to me which I had no idea about. It was then transferred to Billie to distribute my share to myself, throughout the whole process Billie has kept... Zobacz więcej

Oceniono na 5 z 5

Thank you Fraser and Fraser, especially Ben Cornish our Case Manager who throughout the process was professional, informative, helpful and patient. Ben was always available to speak to and made you... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Incompetence beyond belief. Strung along for 20 months believing we would recieve a significant amount of inheritance from a distant relative, only to find Fraser & Fraser, in a rush to get their gr... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Genealog

Napisane przez firmę

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

304 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 40% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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4,5

Wszystkie recenzje

(304)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 75

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Oceniono na 5 z 5

Professional Service

I believe they dealt with the case in a very professional way, I understand it was not easy due to a length family tree on one side. I had enough information passed to me to keep me updated.
Well done Fraser & Fraser, and in particular Ben Cornish.
Thank you

6 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent service

There was little for us to do other than complete the relevant paperwork. Fraser & Fraser did everything else. They were realistic with the timescale and it was a very simple process. I only called the office once or twice but staff were knowledgeable and polite.

6 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent Webinar by Ian Bond

Excellent Webinar by Ian Bond, full of good information on what is (hopefully) going to be the 2025 Wills Act, electronic wills and some changes to the way LPAs are likely to be dealt with.

18 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Highly professional, responsive & corteous

Billie, Brian and their colleagues at Fraser & Fraser were faultlessly courteous, professional, responsive and swift to act. An excellent service all round, for which I was most grateful. Highly recommended.

5 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Fraser and Fraser were professional and efficient

Fraser and Fraser were professional, competent, and efficient, and Ben Cornish, who made the initial contact with me, was friendly and helpful. I had never heard of Heir Hunters and initially thought it must be a scam, but I am pleased that I decided to work with them and the eventual legacy was very nice to receive, as was the family tree.

30 września 2024
Opinia niezależna
Oceniono na 1 z 5

Incompetence beyond belief

Incompetence beyond belief.
Strung along for 20 months believing we would recieve a significant amount of inheritance from a distant relative, only to find Fraser & Fraser, in a rush to get their grubby hands on the commission, failed to spot a blood relative that was first in line. Even got past applying for Probate!
Avoid. Disgusting way to treat people.

25 września 2024
Opinia niezależna
Logo Fraser and Fraser

Odpowiedź od Fraser and Fraser

Dear Mr Mansfield,

We are very sorry that you have found your experience with us to be unsatisfactory. We take great care in all that we do, and are dedicated to providing a transparent and worthwhile service, priding ourselves in being approachable and responsive. We apologise if we have been unable to provide this service to you.

The process involves us corresponding and requesting information from several third parties. This, and other factors, can cause delay and the entire process can take up to a year or more. After speaking with your Case Manager it seems regular updates were provided, with information and evidence of nearer kin.

Unfortunately during the process of research, closer kin are sometimes untraceable, as it was in this case. It does on occasion mean that later down the line, nearer kin may be located.

Again we apologise for the upset this may have caused you.

Fraser and Fraser

Oceniono na 1 z 5

A reluctant negative review

I was told in February my relatives estate was nearly finalised by one of the Senior Partners AL on 14 February and I would be updated
It has value
It is now August and not a word from AL
Two recent emails from me to AL have been ignored

6 września 2024
Opinia niezależna
Logo Fraser and Fraser

Odpowiedź od Fraser and Fraser

Dear Monet,

We apologise for the delay in providing an update on your relatives estate. We understand your frustration and want to assure you that we are committed to resolving this matter as efficiently as possible.

We would like to investigate this matter further, please email in to info@fraserandfraser.co.uk, with reference to TrustPilot in the subject line and we will get back to you.

Sincerely,

Fraser and Fraser

Oceniono na 5 z 5

Many thanks to Mr Pow and his…

Many thanks to Mr Pow and his colleagues for their research on this case. Mr Pow kept me informed as to progress, and answered all my queries when they arose.
Having attempted some family history myself, I know how difficult it can be. It was therefore good to have the experts do all the work. And I learned some facts that surprised me, which I might not otherwise have discovered.

23 sierpnia 2024
Opinia niezależna
Oceniono na 4 z 5

Notification of Death of a Cousin

When the first letter arrived from Fraser's notifying me I may be a beneficiary, I was unaware in the first instance that my cousin had died.
I was familiar with Frazer and Frazer's through "Heir Hunter's" TV program and information request's from my time as a Deputy Registrar of Births, Deaths & Marriages.
The process has been straight forward to date and I have been kept up to date periodically. Still awaiting the final outcome.

1 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Already knew of the existence of this…

Already knew of the existence of this side of the family but was amazed that I may be entitled to an inheritance from my cousin. Many thanks to Michael Pow, of Fraser & Fraser for taking up this matter on my behalf. I have gained a lot of information thanks to his efforts. Worth the fee.

21 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

Would i use Frazer & Frazer Again No

Would i use Frazer & Frazer Again No I would not. this compay knocked on my door over six years ago informing me of an Inheritance due to the death not of one person but two relatives i never knew i had. From that point when looking for updates i was just brushed off little or no information. After many years of waiting there was one hold up after another as they where searching for other relatives due to their researchers could not find family members of people who had passed away after being informed of the Inheretence. They did not take the oppertunity to contact other family members involved as when they did the missing relatives where found in a matter of hours. Now the case has come to a close i find that after informing Frazer & Frazer two years ago of my change of address and telling me they would pass the information onto the Solicitor dealing with the case I find they did not do this resulting the any moneys passed to me being sent to the wrong address resulting in myself having to contact the solicitor sort out the problem. I do beleive that if i was approched again with a long lost relative i would carry out the search myself using the online tools available. As i am now having to wait longer to receive my Inheritance due imformation not being passed on. i feel very dissatisfide and let down And to cap it all the Solicitors have not signed some of the Cheques So not a great Experience

23 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent Service

Excellent Service - Found information which I never knew about my grandparents & other family members.
Thank you for all your hard work.

15 lipca 2024
Opinia niezależna

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