Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Zobacz więcej
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Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Zobacz więcej
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Had a house to sell which needed a refurb Stephen planned both bathroom and the kitchen he also introduced me to a professional fitter the whole process was first class this helped me sell it within... Zobacz więcej
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Informacje dotyczące firmy
- Dostawca materiałów budowlanych
- również w kategorii:
- Najem fabryk i sprzętu
- Sklep żelazny
- Wypożyczalnia narzędzi budowlanych
Napisane przez firmę
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Dane kontaktowe
Portland Street, NG5 6BL, Daybrook, Zjednoczone Królestwo
- 01159208208
- www.frank-key.co.uk
4,7
Doskonała
754 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 85% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer by Raj
Excellent customer service and account management provided by Raj at Frank Key Daybrook. He consistently ensures that material issues are resolved efficiently and that any problems are handled with effective solutions.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Frank Key
Thank you for your fantastic 5-star review! We'll be sure to pass on your kind words to him and the team. Enjoy your weekend.
Missing Items & Being Lied To
I placed an online order on 31/03 for delivery on 02/04. Upon delivery, I discovered the Shield Anchor Bolts were missing. These were vital for the job, meaning my entire project had to be put on hold when I wanted to complete it this weekend.
I called the branch within 10 minutes of delivery. Initially, I was told the items weren't on my order; after I insisted they checked again, they admitted the items were there but blamed a "system error" for not sending them to dispatch. I was promised a call back the following day (Good Friday) as she needed to look into this. When I stated that I needed these parts to complete the work this weekend, the staff member confirmed they were open Friday and Saturday and that I would be contacted.
It is now Sunday evening. I have received zero phone calls and zero emails. I am still missing the parts I paid for and have received no refund. Extremely disappointed with the lack of accountability and the failed promised follow-up.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Frank Key
Thank you for your feedback, and we are very sorry for the issues you experienced with your order and the lack of follow‑up afterwards. We fully understand how frustrating this would have been, especially as the missing items delayed your project.
We have since contacted you directly to apologise and resolve the matter. Your feedback has been taken seriously and the issue has been escalated internally to ensure improvements are made and future customers do not experience similar problems.
Thank you for bringing this to our attention, and once again please accept our apologies for the inconvenience caused.
Colin was absolutely fantastic with our…
Colin was absolutely fantastic with our delivery on 4th April. I have ms with elderly mother in law and we needed as close to job as possible. He went above and beyond to get our delivery into the garden which was a massive help to us. Such a lovely kind gentleman, thank you so much. Shaun
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Frank Key
Hi Shaun, thank you so much for taking the time to leave this wonderful review. We're delighted to hear that Colin could provide such great service and go the extra mile to help you and your mother-in-law. We'll be sure to pass your lovely comments on to him and his manager. Thanks again
Delivered today by Colin
Delivered today by Colin , noting was too much trouble and put the items where we wanted with no hassle, excellent friendly service provided , highly recommended suppliers and will use again in the future with no hesitation
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Frank Key
Thank you for the wonderful 5-star review! Colin does a fantastic job and is a valued member of our team. We will be sure to pass on your kind words. Look forward to serving you again in the future
Odpowiedź od Frank Key
Thank you for the 5 star review.
First time I have used the online…
First time I have used the online booking process and it was a breeze. Bags of decorative stone and soil arrived within the delivery window.
The driver, Colin, was really helpful and professional and was able to drop the load exactly where I wanted it, with no fuss. Thank you
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Frank Key
Thank you for the fantastic 5-star review! We'll be sure to pass on your kind words to Colin. He's a valued member of our team. We look forward to serving you again soon
Website was easy to use
Website was easy to use, however the live chat in the app on iOS doesn't seem to work great - I messaged to find out what time my delivery was supposed to come as it was down for AM delivery and I had somewhere to be in the afternoon - chat seemed to show the operator typing for ages but no message ever come through. Ended up having to close the app and start a new chat session then I managed to get a reply. Delivery ended up arriving late at around 1:30pm
However, the delivery driver Colin from the Somercotes branch was excellent and I cannot praise him enough, he explained the reason for the delay and managed to get the bags unloaded exactly where I wanted them (despite not having the best access), top man!
26 marca 2026
Opinia niezależna
Odpowiedź od Frank Key
Thank you for taking the time to leave us a 4-star review.
We're glad to hear you found our website easy to use and that Colin did a great job. We'll be sure to pass on your kind words to him!
Sorry to hear about the issue you experienced with our live chat and the delay in your delivery. We appreciate you bringing this to our attention, and we'll look into the chat functionality to ensure it works smoothly for all our customers.
Thank you again for your feedback. We look forward to serving you again soon.
Difficult access delivery
Simon at somercoates branch always makes the ordering process is easy as possible and providing competitive quotes on materials. Delivery came today and access is very tight. Rob managed to manoeuvre the wagon where no others have. After assessing the difficult route he managed to get the materials on site safe and efficiently, which made our job a lot easier.
19 marca 2026
Opinia niezależna
Odpowiedź od Frank Key
Thank you for the fantastic 5-star review! We're thrilled to hear about your positive experience with our Somercoates branch.
We'll be sure to pass your kind words on to both Simon and Rob. Thanks again for choosing us, and we look forward to working with you again soon
Brilliant driver even though the truck…
Brilliant driver even though the truck was playing up driver was Colin
16 marca 2026
Opinia niezależna
Odpowiedź od Frank Key
Thank you for the fantastic 5-star review! Always great to hear when our drivers provided a brilliant experience. We'll be sure to pass your kind words on to Colin. We appreciate your patience and look forward to serving you again soon
Fantastic service from Stephen
Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to look original. Everything required for the install arrived when he said it would and we are very happy with it post installation.
Thanks Stephen!
Lee & Liz
9 marca 2026
Opinia niezależna
Odpowiedź od Frank Key
Hi Lee and Liz,
Thank you so much for your fantastic 5-star review! We are thrilled to hear how happy you are with your new breakfast bar.
A message from Stephen "It was a pleasure to help you find the perfect match for your existing kitchen, and I'm so glad everything came together to look like it was always there."
Enjoy your updated kitchen!
Odpowiedź od Frank Key
Thank you for the 5 star review.
Extremely fast delivery & a great price.
27 lutego 2026
Odpowiedź od Frank Key
Thank you for the 5 star review.
Odpowiedź od Frank Key
Thank you for the 5 star review
Great service From Colin
Great service From Colin
Made the job a lot easier for us.
5 marca 2026
Opinia niezależna
Odpowiedź od Frank Key
Thank you and we will pass the comments on to Colin.
Odpowiedź od Frank Key
Thank you for taking the time to give us a review and making it 5 stars.
Pleased with product, ordered more!
Pleased with the 4-10 mm washed gravel, reasonable price and good customer service. Would have given 5 stars but TPN delivery eta kept being put back, made planning the day difficult. Driver however was very helpful in where to deliver load.
2 marca 2026
Odpowiedź od Frank Key
Thank you for taking the time to leave a review. We're glad to hear you were pleased with the gravel and our customer service.
Sorry about the delivery ETA issu. We will pass this feedback on to improve their service including their helpful driver. Have a lovely weekend.
Five star review
Excellent driver as normal that deliver to us from frank key. Five stars all the way.
22 lutego 2026
Odpowiedź od Frank Key
Thank you. Have a lovely weekend.
I had a delivery of a very heavy lintel…
I had a delivery of a very heavy lintel Sean the driver was brilliant delivered the lintel and helped me in the house with it nothing was too much trouble, brilliant service
12 lutego 2026
Opinia niezależna
Odpowiedź od Frank Key
Thank you so much for your kind review! We're thrilled to hear Sean provided such excellent service and was able to help with your delivery. We'll be sure to pass on your feedback to him. Thanks again for choosing us!
The Delivery Driver was very helpful…
The Delivery Driver was very helpful with the positioning of all ten bags of Mot which made my job so much easier.
5 lutego 2026
Odpowiedź od Frank Key
Thank you for the fantastic 5-star review! We're so glad to hear our delivery driver was able to help and make your job easier. We appreciate you choosing us and look forward to serving you again soon
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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