Friends Provident International Recenzje 258

Wynik TrustScore: 2 na 5

2,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

You should be able to apply Negative Stars. Simply a scam company that extracts RIDICULOUS FEES from their clients. In the old days you wore a mask and carried a gun, this company just s... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Just reviewed my latest statement from FP International & my policy has lost 15% in the last financial year. How is this possible with the stock markets all showing record highs? The fees are also exc... Zobacz więcej

Oceniono na 5 z 5

I am overall happy with FPI. Markets have been extremely volatile for the past few months but managed to make good returns. The credit also goes to the adviser as he manages it actively. I am also abl... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I invested a lump sum over 10 years ago, but due to poor advice from my financial advisor and extremely high fund fees — including numerous hidden charges on top of already steep quarterly fees — I en... Zobacz więcej

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Informacje dotyczące firmy

  1. Agencja ubezpieczeniowa

Napisane przez firmę

Friend Provident International has over 40 years of experience in the international life assurance market. We provide savings, investment and protection to customers in Asia and the UAE. Based in the Isle of Man we also have offices in Dubai, Hong Kong and Singapore with staff worldwide, who are committed to helping our customers achieve their financial goals. Friends Provident International is part of IFGL. IFGL provides investment, savings and protection solutions to international investors around the world and the group comprises RL360, RL360 Services, Ardan International and Friends Provident International. The group employs over 700 staff and administers assets of £17 billion for over 230,000 customers. Our customers choose our financial solutions to give them the freedom to get the most from life, to protect the things they value most and save what is important to them.


Dane kontaktowe

2,1

Słaba

Wynik TrustScore: 2 na 5

258 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 3 z 5

Good enough for long term investors

I have two plans with them and have held them for over a decade now.
I have appointed a good private CFA (not appointed by FPI) who advises on and actions everything.
I find FPI plans are a bit limited and the indexes are bog standard fare...however, if you have a good advisor you can make it work and grow fairly well.

The recent covid downturn and the war have impacted my portfolio negatively of course, but overall I am significantly up from when I started, so I am satisfied. I plan to use this money in retirement, so in another decade or so.

I think you need to look at investing upwards of $20000 to make it work though, and you need to be in it for the long run. This will not work for short-term investors.

I also invest with Interactive Brokers which is much more dynamic and better for those who want more control over where their investments are made.

3 marca 2023
Opinia niezależna
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Odpowiedź od Friends Provident International

Hi Danny- Thanks for a detailed review. I would like to clarify that we do not appoint any advisers and it has to be an independent financial adviser of the client's choice when they take out the policy with us.

I agree with you that all FPI plans are long term plans and investments do give the desired results when you have an adviser who keeps an eye on how different types of assets react to market conditions.

Oceniono na 1 z 5

Worst ever customer service

Worst ever customer service, unfriendly and unprofessional……….
For years I was with them on my investments they lost with my insurance they were very hard to co tact and rude at the best of times
STAY AWAY happy I changed providers

31 stycznia 2023
Opinia niezależna
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Odpowiedź od Friends Provident International

Hi Sebastian- I’m sorry to hear about your experience. Can you please email your concerns to our Customer Relations team
at customer.relations@fpiom.com with your name, policy number and contact? We would greatly appreciate the opportunity to discuss this further with you.

Oceniono na 1 z 5

Stay well away

Stay well away. You will make no return and the majority of any return made is lost to fees. As expats living overseas many of us are regularly "cold called" by charming financial advisers offering us pension savings products. I was one such victim feeling that I needed one. The FPI fees are outrageous - something like 7% for the initial upfront units. Any or majority of the returns will be eaten up by fees. All you need to do is to open up a simple trading account and buy a few globally diversified ETFs with fees around the 0.2%. I wish I had known this beforehand. There are no advantageous to having a plan with FPI - they will try and tell you are. What they are selling is downright criminal and they are exploiting naïve consumers who don't fully understand about the importance of fees and their impact on your compound interest.

4 listopada 2022
Opinia niezależna
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Odpowiedź od Friends Provident International

Hi Alex- I’m sorry to hear about your experience. Can you please email your concerns to our Customer Relations team at customer.relations@fpiom.com with your name, policy number and contact? We would greatly appreciate the opportunity to discuss this further with you.

Oceniono na 1 z 5

As others have stated DROP THIS ZERO

As others have stated, since its impossible to give this company a zero rating, I will add the one star. This is a complete scam. They are unresponsive, the original sales people do not explain the product correctly, you have no support from the company whatsoever and there is no tax savings for expats as they claim. This is a full scam and your portfolio will only go down in value due to the excessively high fees, even when the market is doing well. Do not even consider this vendor.

1 września 2022
Opinia niezależna
Oceniono na 1 z 5

Expat widow desperate to get out of FPI IoM investment

I'm a 78-year old widow living as an expat in Thailand - now for 16 years. When I first arrived in 2006, I was persuaded by a British IFA to invest in an FPI insurance deal - promised the earth and getting almost nothing whilst the IFA left the country in a hurry due to his pushing of the disastrous LMIM scam.

The investment I was given was a failure, but I managed with considerable difficulty to get most of my life savings out - that was then ! Now, I'm attempting totally without success to get what's left as I need it for medical and dental bills.

For over a month now I've been refused my cash - even with the help of another IFA who's doing his best to force them to comply. Unreasonable requests, lack of reply to emails, failed attempts to contact by phone and more are the norm - I'm now terrified to open emails from this firm of scammers as it's worsening my already severe attacks of myalgic encephalonmylitis - chronic fatigue syndrome.

I have all the details of the initial so-called investment - had forgotten I'd already tried once years ago and given up as my husband was in his last illness - trying again and getting nowhere now. It's not a huge sum for these crooks - just under 7 thousand sterling, but I'm getting nowhere and don't know where to turn.

4 września 2022
Opinia niezależna
Oceniono na 1 z 5

I honestly don’t know how these people…

I honestly don’t know how these people get away with it!
Do not invest with this company - your money will make nothing due to exorbitant fees. As the other reviewers have stated, you will also be tied in for years. I was sold my product by a financial ‘advisor’ in the Middle East. He failed to advise me adequately, meaning my money (unbeknownst to me) was then tied in for even longer. This same ‘advisor’ was then being sought for a multi-million dollar fraud involving another investment house. When I explained all this to FP (in order to try to get my money out) they weren’t interested.
Look for other ways of investing by doing it yourself - if you live in the UK look up Vanguard - recommended by ‘Which?’ for 3 consecutive years. I would also highly recommend reading any of Andrew Hallam’s books or articles to help you understand how to do it, whilst avoiding sharks like FP and the like.
Customer service - please don’t ask me to contact you to explain the situation - I have already done that. If you are willing to change your position and release all the money I hold with you, without penalty, then I would love to hear from you.

27 sierpnia 2022
Opinia niezależna
Oceniono na 1 z 5

Just don’t do it.

Just. Don’t. Do. It. Was sold it as a young naive expat in Singapore as a tax efficient pension option when I go home. But when I explore returning home, I am advised to liquidate. So what did I pay all those fees for??? Definitely not the returns. The broker / advisor put me into two funds that defaulted (M&G property and Woodford). Fees ate my returns until I restructured the portfolio myself into Low cost options. Total rip-off. And frankly mis-sold. Avoid this at all cost. Don’t make the mistake I did.
Update re FPI feedback: I did contact my advisor, no reply.

3 sierpnia 2022
Opinia niezależna
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Odpowiedź od Friends Provident International

Thanks for your honest feedback. If you have not done so already, can you please get in touch with your financial adviser and discuss your situation with them. We think there is value in an ongoing relationship with your financial adviser who can help you walk through the various waypoints in your financial journey.

Oceniono na 5 z 5

Great service

12 lipca 2022
Opinia niezależna
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Odpowiedź od Friends Provident International

Dear Mariem- Thank you so much for taking the time to leave us this amazing review.

Oceniono na 1 z 5

Big disappointment for FPI.

I am very disappointed at your customer service and attitude. I don’t feel sincere and fair…

13 kwietnia 2022
Opinia niezależna
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Odpowiedź od Friends Provident International

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop our customer services team a message at csc@rl360.com with your name, contact number and policy details.

Oceniono na 5 z 5

Thank You to Jackie Tinnion in the Isle…

Thank You to Jackie Tinnion in the Isle of Man who has restored my faith in Friends Provident Intl by sorting my query efficiently and so professional

19 marca 2022
Opinia niezależna
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Odpowiedź od Friends Provident International

We are so grateful for your kind words, Margaret. Thanks for sharing your review with the community and us.

Oceniono na 1 z 5

Absolute Scammers

Friends Provident / DeVere are the ultimate scammers. Their fees are hidden and all details of your asset allocations are convoluted. I had about 9 different advisors in 9 years. Do yourself a favour: Read Andrew Hallam’s Expat Millionaire, surrender your plan, get a membership with Plan Vision (they don’t work off commission) and invest with Interactive Brokers. Your money will grow much more than it could ever with Friends Provident / DeVere.

16 lutego 2022
Opinia niezależna
Oceniono na 1 z 5

Friends Provident International - The Worst Investment Decision of My Life

Unfortunately there was no way of giving zero stars, so I had to give one, which is one too many. I was mis-sold a Friends Provident International Premier Policy around 10 years ago. Most certainly the worst financial decision of my life. All 'growth' gets eaten up in excessive fees to the extent that while all indices / stock exchanges / markets have solid growth, my policy just keeps receding in value. I have complained to FPI about the mis-selling and extortionate fees (equivalent to a low grade credit card company), to which they directed me to their solicitor. So much for customer service..! The ombudsman is quite toothless, and it appears that the salesman neglecting to fully explain the fee structure is my fault and my fault alone. In summary, do not, under any circumstances purchase, or contract with FPI for any investment product. They are simply in the business of profiteering for themselves with no regard for their customers.

9 lutego 2022
Opinia niezależna
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Odpowiedź od Friends Provident International

Hi Gary- Thanks for your honest feedback. If you have not done so already, can you please get in touch with your financial adviser and discuss your situation with them. We think there is value in an ongoing relationship with your financial adviser who can help you walk through the various waypoints in your financial journey.

Oceniono na 1 z 5

I was sold an FPI Wealth Builder. DON'T DO IT!

I was sold an FPI Wealth Builder product in 2010 and invested USD57870. I just cashed it in and received USD57047. That is a $823 loss over 11 years mostly due to exorbitant fees. Most of my other investments in the UK, US and Canada have more than doubled in that time. I admit that I should have done due diligence and not trusted the salesman but FPI is a total con. DON'T DO IT!

2 lutego 2022
Opinia niezależna
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Odpowiedź od Friends Provident International

I’m sorry to hear about your experience. Can you please email your concerns to our Customer Relations team
at customer.relations@fpiom.com with your name, policy number and contact? We would greatly appreciate the opportunity to discuss this further with you.

Oceniono na 1 z 5

Just don’t invest with Friends…

Just don’t invest with Friends Provident, I believe they are now part of Aviva.

You will regret it. If you decide to invest with them it means you didn’t do your homework.

And don’t bother to contact them, it will be a waste of time. Just don’t invest with them.

The answer below from the Company is just to pretend that they care, I contacted them and they didn't help.

4 stycznia 2022
Opinia niezależna
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Odpowiedź od Friends Provident International

Hi - Thanks for getting in touch. Friends Provident International is part of International Financial Group Limited (IFGL). Can you please email your concerns to our Customer Services team at customerservices@fpiom.com with your contact number? We would greatly appreciate the opportunity to discuss this further with you.

Oceniono na 1 z 5

Don't "invest" with FP

I "invested" in a 10-year "savings plan" with FP. In the middle of the period I watched the fund decreasing in value by more than I was paying in. FP did not, or could not, explain this to me.
At the end of the 10 years, the amount I was able to withdraw was $10,000 LESS than I have paid these crooks.
Avoid them.

12 grudnia 2021
Opinia niezależna
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Odpowiedź od Friends Provident International

I’m sorry to hear about your experience. We would like to learn more about your specific situation and make things right. Can you please email your concerns to our Customer Services team at customerservices@fpiom.com with your name, policy number and contact? We would greatly appreciate the opportunity to discuss this further with you.

Oceniono na 1 z 5

absolute worst you can do with your money

I consider this the worst investment I have made in my life - and my money is locked in for another 20 years....

the fee structure is horrendous - I wonder what I thought when signing the contract in 2010. they sell you funds (from other parties) and then - on top of those guys' fees - take a horrendous "fund mirroring fee" on top. all they do is "mirror" an existing fund! no own research, no knowhow - you could just buy this fund anywhere else without that layer in between.

so even if the underlying fund performs rel. well, you do not see money for a long time. most of the performance is eaten by the fees, every single year!

the online platform is extremely bad - all you can do is see you valuation at the same day. no valuation / performance reports (probably on purpose) and if you need tax statements, tough luck...

customer service is sometimes responding, but often they just ignore your messages.

I got in touch with FPinternational through a company called DeVere in Dubai, they sell you a dead grandmother if you don't run away fast enough. useless...

when I moved back to Switzerland, their Swiss subsidiary got in touch. but then I heard that they are not even allowed to advise Swiss residents, probably the authorities know why...

unfortunately my money is locked in for another 20 years - if I'd take it out now, I would lose more then 60% of the value! after 10 years. this should be illegal. but it is not and I was an idiot.

people - please don't be like me! there is so many better alternatives out there.

14 października 2021
Opinia niezależna
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Odpowiedź od Friends Provident International

Hi Franziska, thank you for your review. We would like to learn more about your specific situation. Please can you email your concerns to customer.relations@fpiom.com including your name, policy number and contact details. Thank you

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