Flowers Direct Recenzje 

I ordered flowers for my mother's anniversary with same day delivery which I paid an extra £8 for. The flowers were a day late and I emailed to say they would not be fit for purpose for this reason. They were delivered anyway and left on the doorstep - giving me no chance to reject them on delivery. When I called to ask for a refund I was told I was only entitled to a 50% refund as I had accepted the flowers. I said this was not acceptable as they flowers were useless to me a day late and I had made this clear before they were delivered. I was also told the reason the flowers were late was because there was none of the correct vases available on the day however no body had called to explain this or to warn me that the gift I had ordered for my mother would be late, and now I am expected to may 50% despite the fact that teh situation has been caused by consecutive mistakes made by the company. I was told I would receive a call back from a manager as there was no one available at the time. I am still waiting for this call and have yet to receive any refund at all. VERY DISAPPOINTING SERVICE - DO NOT USE!!!!!!!!

Was sent some flowers by a friend through this company. Upon opening the box it appeared the flowers were basically dead. The stems were still wet, and they seemed to be cool to the touch but they were browning, droopy and honestly, they should have gone straight in the bin. Utter waste of money and very disappointing.

A company called Fleurametz in Feltham does the work for flowers direct, the job is done by inexperienced agency staff that are hired for a few days to do the job on nearly the minimum wage and are expected to do at least 50 bouquets an hour when they have never done the job before, health and safety is a joke, I saw people with massive cuts in their hands covered by sellotape and they had to keep working, I worked there for a few days on Valentines day , I'm shocked about how much they charged for their flowers

I ordered the amaze pink roses and purple tulip bouquet for Mother's Day. The original delivery date was Saturday, after the flowers didn't arrive and a couple of phone calls I was assured the flowers would be delivered on Sunday. After the flowers still didn't arrive, flowers direct backtracked and said the flowers were delivered on sat at 5:30 am. After much debate and their completely incorrect description of the delivery address, they finally agreed the flowers were not delivered. Awful service and apologies and trying to deliver next week does not make up for the fact that my mother was left empty handed on mothers day

I've used this site twice, or at least the irish website (same web address, offers the exact same products).

The first time, at Chrismas 2013, I ordered a pricy extra large bouquet as a gift for my mother that came with a vase. The day of delivery, I was informed the vase wouldn't be included in case it broke in transit. Nothing was offered in it's place, though I assume the vase contributed to the cost of the overall product.
The flowers arrived in an enormous, sealed cardboard box, so you can imagine my disappointment when I opened this box to find a sad, tiny bouquet of flowers slumped in the corner. The size was comparable to a bunch you'd get in tesco for £12, but with more greenery. I paid £60 for this. The bouquet was also completely different to the one I ordered. To really sweeten the deal, the petals on most of the flowers were crushed and going a beautiful brown shade. I called customer service and they explained that sometimes they need to substitute flowers due to availability, and that there was nothing they could (would) do about the dead flowers, as "they were fine that morning". The handwritten message that was included in the bouquet was a lopsided sticky label printed in comic sans.

The second time I used this website was the other day, when I ordered the large Pretty Pastel Hand Tied bouquet for mothers day, with delivery ON mothers day. The flowers arrived a few hours ago....the day BEFORE mothers' day.
Now, let me just say that this bouquet is beautiful, and definitely large, and extremely fresh. There were tears of joy when my mother saw it.
There is, however, no similarity between what I ordered and what I received, aside from a single rose. The bouquet was largely featuring lilies, luckily for us one of my mother's favourite flowers.
No Mother's Day ribbon (a small detail, but it would have made it all the more special). The handwritten message was actually handwritten this time, in a lovely little card. Best of all, the card's envelope included the name of the local florist that supplied the flowers, which is definitely who will be receiving my business in the future.

Moral of the story? This may seem like a convenient option, but sites like this are shady and you have no idea what you're going to end up with.
In the future, I'm not going leave gifts like this until the last minute and end up ordering from unreliable online services, I'll just manage my time better and visit my local florist on a lunch break.

Refused to cancel an order when i cancelled WELL in advance of the delivery date. Didn't reply to emails I sent days ago until I emailed a different address today. Shockingly bad.


^^ original review. Had another email today apologising and offering a refund. Was told that you can cancel 72 hours in advance (different to what the website says). I think they need to fix their online contact form as nobody responded to that at all, just the email I sent separately. Also make it clearer when/how you can cancel. However I appreciate that my email was not ignored and somebody actually tried to help.

I ordered some flowers for valentines day a week in advance. the flowers didn't turn up at all with no correspondence to tell me what was going on. I called them and was told there was a delay with the courier, no reasons why or a timescale was given..... I said that this was unacceptable and wanted a refund to which the customer service agent offered a 50% refund for flowers that were 100% not delivered. Disgusted with this offer I demanded a full refund. I am still currently waiting for the refund as we speak.

They were delivered late in the day but I was aware of that when i ordered that it would be between 9-6
I called to confirm they were out for delivery
Helpful staff
Delivered in a box
Lovely
Very happy with flowers
Buds were mostly shut
Starting to open now and look amazing
Giving my valentines flowers that last longer
Really happy with the service and will use again especially as it was a busy day for them

Valentines Day flowers delivered at 5 pm in a cardboard box. Nothing like the photo on their site. Several roses broken off. Absolutely disgraceful shabby service.
Worst of all, the delivery driver left them INSIDE our home at the rear.
OK we should have locked the door, but, HOW DARE he(?) think that it was OK to come into our home !!!!!

Roses are red
Violets are blue
Never order from flowersdirect
As they will never make it to you

Very similar story to all the other reviews. Ordered flowers for my wife's birthday with a delivery date of 15th September. Nothing arrived. By 4pm I started to try to contact flowersdirect. This is a waste of time they do not answer the phone and they do not respond to email other than by an automated acknowledgement. Eventually I got an email reply the following day stating that they had tried to deliver but no-one was in and that they had left a calling card. Both were lies. I was in all day and no card was left. I also have CCTV trained on the door (I have a lot of problems with delivery companies lying). They had not tried to make a delivery at all. Eventually a bunch of flowers turned up at 7pm on the 16th. It was obvious they had been left in a van for two days they were wilted and all the heads were falling off. There was no water at all left in the plastic bowl they came in. I emailed Flowersdirect to inform them that I did not accept the goods and expected a full refund. I have had no further correspondence from them and have not received a refund. I am now starting proceedings in the small claims court. The email I did receive came from a company called "Flying flowers" I am assuming that they have also been taken over by interflora so I would avoid them in the future as well.

The website was exceptional and very user friendly, I found the flowers I was looking for easily and found navigating around the site a breeze. Decent price and the quality of the flowers was very good. Overall very impressed and would recommend the site and the company to others. I will be using again.
L Christian

I was recommended this site to get flowers that lasted longer and delivered quicker. WOW. the ordering process was easy, the flower quality was far above my expectation, and they lasted twice as long as I had expected. All round a fantastic experience. I will be recommending and using again.

I'm not one for flowers, but my wife is. So, in a bid to gain some brownie points on her birthday I nipped over to the flowers direct website. Whilst on the google machine I noticed all these negative reviews, although having used them before I thought I'd give them another bash, especially as I've never had any issues before. Anyway, a bunch of lilies with some other flowery looking flowers arrived (on time) and my wife was pleased with both the bouquet and her fabulous hubby ;)

Not sure what happened to the other peeps below, but I've had no problems with flowers direct and next time I need some extra brownie points I'll be back for some more flowery looking flowers.

I ordered a bouquet of white flowers to be sent to my Mum and Dad for their 70th wedding anniversary a month before their day but they didn't arrive, My parents were so disappointed that their flowers didn't arrive and I felt terrible that their day had been ruined. Flowers Direct couldn't have cared less about the disappointment caused to my parents and myself. I wish I head read the reviews before I ordered the flowers.

Despite ordering 2 weeks in advance and paying £11 in delivery costs I didn't recieve my delivery on the date I ordered it meaning that I needed to go out first thing and get two bunches of flowers.

Tried to contact the company to track my order but there was no telephone number (o(obviously sick of people calling up to complain!) and no response to email.

I would never order from this company again and would highly recommend that you stay far far away from them.

Ordered a bunch of beautiful, colourful flowers at £25 to arrive the day before mother's day, three days in advance. I was "guaranteed" that they would arrive between 9am and 6pm that day. No sign of the flowers, no contact, nothing. I was starting to worry that my mother would receive nothing for mother's day. I tried to track the flowers online when I was told by the website that my email address was not recognised, though I had the confirmation email on my inbox. I sent them an angry letter on the contact form demanding to know where my flowers were and I was told I would be refunded 50% and that the flowers would arrve the next day. They arrived at 4pm on mother's day, a brown, wilting, unopened bud bunch which lookks awful. Absolutely furious. They insist I will receive no more than the 50% refund. I am so embarassed and sorry for my mother.

I ordered my mother the Mother's Day Happiness (FDM03821F) flowers from this site.
They arrived on time, well packaged. However they look pathetic.
Limp mouth eaten looking leaves, feeble looking flowers.
I've seen petrol station flowers, look loads better.
Kind of wishing I had bought some from a supermarket and driven them over.
Mother liked the gesture, but shame about the looks.
Save your money!

Flowers did not arrive on day quoted.

I wish I had read this page before wasting my money.

I based my order on the photograph on their web site for a dozen red roses for Valentines Day, what a mistake that was.

I made several attempts to contact them by phone, even waited close to an hour on a couple of ocassions for some one to pick up; eventually I gave up & sent an email (almost two weeks ago) but as yet I still haven't received a response.

I accept that flowers are more expensive for Valentines but I do not expect to pay a premium to receive a bunch of buds that never opened out, they jumped straight to the wilting stage - what I received was only fit for the bin.

This company caused me great embarrassment - their product is sub standard & as for customer service well I don't think it exists. I am currently considering contacting Trading Standards as clearly a case for miss description is warranted.

DO NOT USE THIS COMPANY