Just found out that Flip Key have cancelled all bookings after November 1 2024, with refunds to all customers. I had booked accommodation through them as part of a holiday in 2024, with other dependa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've been using FlipKey & VRBO for years now and their service just keeps getting worse the more I use it. I spent over a week trying to book a place, only having the place never respond. It take 24 h... Zobacz więcej
Reakcja na opinię
OWNERS BEWARE: Apparently this company isn't smart enough to accept an EIN in place of a SSN for owners. They are refusing to release a payment for a booking in early December. VRBO and AirBnB ha... Zobacz więcej
Reakcja na opinię
Unfortunately I ended up getting sick the day before we were to arrive at Laurel Ridge near Nantahala River in NC to stay in a cabin. I was admitted to the hospital and had explained to TripAdvisor an... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
See over 200,000 verified guest reviews and find great deals for 100,000 vacation home rentals at FlipKey.
Dane kontaktowe
226 Causeway Street, Second Floor, 02114, Boston, Stany Zjednoczone
- (877) 354-7539
- www.flipkey.com
1,3
Bardzo słaba
2 tys. recenzji
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very good experience
16 listopada 2018
Opinia niezależna
transaction was very smooth and fast
transaction was very smooth and fast. First time user and will definitely be back!
16 listopada 2018
Opinia niezależna
Good booking experience BUT...
I am very pleased with the booking experience, I would have given a 5-star if not for the very persistent effort from FlipKey to ask me to fill out a survey. On a daily basis, I am getting harassment emails from FlipKey to try to ask me to fill out a survey when I don't feel like doing so. Hopefully this harassment will stop now that this survey is on record. Please, if customers don't feel like filling out a survey, don't force them to.
16 listopada 2018
Opinia niezależna
The Damage deposit was confusing..
The Damage deposit was confusing... Your site gives the impression you will NOT be charged nor have funds on hold unless the owners find damage. The total cost does NOT include the damage deposit. The one we went with said the $60 deposit is charged even though site says otherwise... a 2nd house we wanted had a $500 deposit, We were not willing to pay or have on hold $500, contacted owners and they didn't even know how it worked.
16 listopada 2018
Opinia niezależna
Odpowiedź od FlipKey
Hi Karen,
Thanks for taking the time to leave a review. I'm sorry to hear of the confusion there was over how the damage deposit is collected, I can imagine your frustration if you're not familiar with our platform. We didn't collect the damage deposit upfront but rather saved your payment details in the event that the owner were to raise a successful claim. This information was provided to you on the payment page prior to submitting your payment and also can be found within your Manage my booking.
As you can see in your rate summary, it states: "Your payment method won't be charged or authorized (for a hold on funds) unless the owner makes a valid claim within 10 days of your checkout." I apologize if the owner gave you any incorrect information. We appreciate your feedback as we are continuously looking for ways to improve your user experience. To learn more about how damage deposits work, please visit https://bit.ly/2CUyJM4. If you have any other questions, feel free to reach out to us on our contact form https://bit.ly/1XpQMeg. Otherwise, I hope you enjoy your upcoming travels.
Many Thanks,
Sarah - TripAdvisor Rentals Support
Rented with overall ease.
Look as early as possible since some properties availability can be spotty.
Overall,the site worked well for my purposes.
16 listopada 2018
Opinia niezależna
Janie was very helpful
16 listopada 2018
Opinia niezależna
Well informed ease of service
16 listopada 2018
Opinia niezależna
So Far, So Good
So far, so good. While our vacation in Maui doesn't begin for a few more weeks, the booking process was very quick and efficient. Also, questions were answered in a timely matter.
16 listopada 2018
Opinia niezależna
I like the app
I like the site. I have made a first reservation but not stayed at it yet...biggest issue is NOT having an app.
16 listopada 2018
Opinia niezależna
Odpowiedź od FlipKey
Dear Customer,
Thank you for your feedback and we are happy to hear that you like our booking site. Please notice that you can use TripAdvisor App for booking holiday rentals.
Regards - Andrea - TripAdvisor Rentals Support.
Need reply ASAP!
I payed second deposit and I did not get the keys as you promise to send the 24 hours after the depots is made. Even no reply to my emails!!!!!!
9 listopada 2018
Opinia niezależna
Odpowiedź od FlipKey
Hi Noor,
Thanks for bringing the issue about the keys to our attention, I'm sure I can help to solve any doubt you may have!
First of all, I'm sorry for the misunderstanding, Tripadvisor strives to create an easy and positive booking experience for all our customers.
I've checked your previous message on the forum and couldn't find where it mentioned sent the keys after 24 hours from paying the balance.
I do believe there is some confusion about our processes, allow me to clarify:
The owners set all their info about check-in/out, contact details and property address and our platform provide that info when you pay for the full balance.
Please check with the owners on how will you get the keys of the property, you will get their details on the "manage my booking" section. Also, I could not find your emails on our system with the information provided, but no worries as you alternatively can always give us a call to our 24 hours service line at +442037015369 or +1-877-354-7539 and our agents will be more than happy to assist you contact with the owner to get the keys information.
I hope this helps!
Many thanks,
Jose
TripAdvisor Rentals Support
We had a great time at the 3bedroom…
We had a great time at the 3bedroom quiet Little River home. It is perfect if you want a quiet place to stay that is close to North Myrtle Beach. The private hot tub is a huge selling point. No hassle check in. Highly recommend.
14 października 2018
Opinia niezależna
HORRIBLE
Bad,we rented a condo in florida and we drove all the way as soon as we got there we called the company because they didn’t tell us the address and they said that the previous residents decided to stay.We were stressed becouse they lied to us and said that they send us a email saying that they told us the old residents decided to stay WHO DOES THAT ? We soon had to rent a hilton hotel with no help they already took the money from my bank 😭 but returned it soon afterword.They were very rude about it and i TOTALLY DONT RECOMEND IT.
1 października 2018
Opinia niezależna
Odpowiedź od FlipKey
Hi Liza,
Thanks for taking the time to leave a review. I am so sorry to hear that you were informed the property was unavailable for your stay on your day of arrival, I can only imagine how disappointing and stressful that must have been. I can assure you that this is not the typical traveler experience. We take cancellations by owners/property managers very seriously and appropriate action is always taken.
We are always here to help our travelers if situations like this occur and when paying through our platform, you are covered by our Payment Protection https://bit.ly/2jVQ8FJ. This guarantees our travelers a full refund if they are prevented or denied access to a property or if the property is significantly not as described. We make our customers a priority and when situations like this occur we extend our efforts to help secure a new booking. I hope you choose to book with us again soon as many travelers have a very positive experience when booking on our platform.
Many Thanks,
Sarah - TripAdvisor Rentals Support
Quick and easy
I found the property I would like to book and within 15 min the owner had got back to me and I was all set.
28 września 2018
Opinia niezależna
It was very easy to book using FlipKey
It was very easy to book using FlipKey. We had one minor problem
and Peter Beauchamp took care of it promptly.
Nice Job, Pete,
Bob Mitchell
26 września 2018
Opinia niezależna
I started with Airbnb which by all…
I started with Airbnb which by all accounts is a good site to find rentals. My experience in this instance was that site could not show me any rentals that were open for the dates I needed this was my first time trying FlipKey and I immediately was provided numerous rentals in my price range. So I could not be more pleased with my experience with FlipKey.
22 września 2018
Opinia niezależna
Process was quick and easy
Process was quick and easy. Communication with owner was prompt and reservation was confirmed quickly.
22 września 2018
Opinia niezależna
The service is great
The service is great.
Also I book my vacation with Flipkey and everything was perfect at Las Palmitas Dorada at Palmas del Mar, PR.
We enjoyed are stay.
21 września 2018
Opinia niezależna
Great response very happy with this…
Great response very happy with this site. Will continue to use it
21 września 2018
Opinia niezależna
It was simple and easy to reserve our…
It was simple and easy to reserve our stay in Padre Island, my family and I are looking forward to our upcoming stay. All my questions were answered quickly. I will write another review after our stay but I expect it to be a fun time for us.
21 września 2018
Opinia niezależna
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