Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Just found out that Flip Key have cancelled all bookings after November 1 2024, with refunds to all customers. I had booked accommodation through them as part of a holiday in 2024, with other dependa... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I've been using FlipKey & VRBO for years now and their service just keeps getting worse the more I use it. I spent over a week trying to book a place, only having the place never respond. It take 24 h... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

OWNERS BEWARE: Apparently this company isn't smart enough to accept an EIN in place of a SSN for owners. They are refusing to release a payment for a booking in early December. VRBO and AirBnB ha... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Unfortunately I ended up getting sick the day before we were to arrive at Laurel Ridge near Nantahala River in NC to stay in a cabin. I was admitted to the hospital and had explained to TripAdvisor an... Zobacz więcej

Informacje dotyczące firmy

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Informacje przekazane przez różne źródła zewnętrzne

See over 200,000 verified guest reviews and find great deals for 100,000 vacation home rentals at FlipKey.


Dane kontaktowe

1,3

Bardzo słaba

Wynik TrustScore: 1.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Easy

Easy, quick, with a logical interface. The best web sites are the ones that work without me having to think once about it.

18 stycznia 2019
Opinia niezależna
Oceniono na 5 z 5

I have used Flipkey before and have…

I have used Flipkey before and have found fantastic homes to rent.
I found the homes to be beautiful, they are always clean & inviting for our family. Way better than staying at an overpriced hotel. We eat organic food and we can bring it with us and prepare it at leisure. My husband is a chef, so why go out ! Love the opportunity of having a choice in our vacation plans. Flipkey gives me that choice at a variety of different states. 5 Stars in my book ! Thanks !

18 stycznia 2019
Opinia niezależna
Oceniono na 1 z 5

Worst experience Flipkey, Tripadvisor

Worst experience ever in the rentalservice.
Owners be carefull cause flipkey or Tripadvisor only cares about it's
percentage on deals %.
They don't care about your property. Or the state it's left behind when you try to claim some damage deposit. Owners are fishing behind the net.
reply:
That is the problem "only physical damage" My property was left in a state that looks like a dumpster. The housecleaning needed 2 persons extra for 2 hours just to drag the rubbish outside, a ton of empty alcohol bottles all over the place, Pizza boxes, sunbeds from neihgbors inside, twice the amount of people slept inside and used of course an excesive amount of electricity.
In my rental agrement is stated what is allowed and what isn't. And we ask our renters that they leave the house in a clean state.
All proof was on camera and photos, it took 7 months from your side reply on this matter. For a claim of 100€ with bill send in.

If that's your protection program i thank you. But i will go where they do care about owners 's property.
My house is delisted.

Kind regards
F

13 stycznia 2019
Opinia niezależna
Logo FlipKey

Odpowiedź od FlipKey

Hi Frederix,

Thanks for your review, and I'm very sorry to hear your property suffered some damage after a recent guest's stay. We never want our owners to have to go through this, and I'm sorry this happened to you.

Typically, our owners and guests are able to reach an agreement about any funds to be retained from the damage deposit. In the event that they are not able to settle a dispute, however, our team steps in to review all the evidence and make the final decision about a claim from a neutral standpoint. We require photo evidence, as well as invoices or receipts to show the cost of repairs. We're also restricted to resolving claims only for physical damages to the property. We don't ever want to see a damage deposit claim turn into a dispute, but when this happens, we do our best to bring the dispute to a resolution in a fair way.

If you have any questions about our procedure, or if you'd like to discuss an open claim, feel free to call us at 1-877-354-7539.

Many thanks,
Meridee - TripAdvisor Rentals Support

Oceniono na 1 z 5

Desperate for Bookings, Bilking the guest now Screwing the owners

Rather than reduce their fees to the guest to attract more vacation rental owners and more guest bookings, they tell owners that collecting 100% upfront is no longer available. Their schpiel is that if I collect less upfront I will get 40% more bookings. Ah no, reduce your fees which guests KNOW are the highest of online booking platforms and THAT's why your bookings are low. Guests arent stupid. And, vacation rental owners are no longer getting guest contact info when you stop the 100 percent payment. How is the home owner to send a contract to the guest?
Do you think that owners who invest hundreds of thousands of dollars in their business arent going to get guest registry and rental agreements signed by the guests. News flash: insurance companies require it. No, contracts cant be sent via a secure e-SIGN service to a cloaked email on flipkey/ tripadvisor. So you are now screwing the guest as well as the owners who feed you. It's a shame that flipkey/tripadvisor thinks they are going to take control of my financial affairs of my business. While a 50% deposit is sop for fly-to average one week rentals that are booked weeks and months in advance, it doesnt work for drive-to, local destinations booked days or a week in advance. Figure out your own business first before you think you will take control of ours.
Your fees are ridiculous and much higher than HomeAway and Abnb.
Better yet, guests need to book direct with the vacation rental owner.

4 stycznia 2019
Opinia niezależna
Logo FlipKey

Odpowiedź od FlipKey

Hi Eversifi team, thanks for your review.
I'm sorry that you're not happy with our recent test with your booking deposits. Be sure this is not done to take any of your business away but to get more bookings. I can understand your frustration and I do appreciate your feedback.

42% of all bookings are made between January through April and since our previous test have shown that guests are more likely to book if they don't have to pay the full amount right away, we wanted to test if a change would reflect that behaviour. This test will approximately run a month and if unsuccessful, wouldn't change anything permanently.

We currently set the balance due date to 40 days before the holiday starts, giving you enough time to discuss any specifics and receive the signed rental agreement back before the actual stay. The guests can still pay the balance beforehand should they wish to.

TripAdvisor Rentals does charge guests a booking fee when booking through our platform. This helps meet some costs of running our websites, including:

-making sure transactions are secure
-developing the websites and improving user experience
-providing owners and travelers with 24-hour customer support and is no different than any of our competitors.

Many thanks,
Valerie
TripAdvisor Rentals Support

Oceniono na 5 z 5

Christmas in Las Vegas

The five bedroom house we booked a year in advance turned out perfect for 7 adults and 3 children. Everyone enjoyed the pools, TVs in every room and large kitchen. Family get togethers can be tricky, allowing everyone enough space.
The house was very clean, supplied with basic necessities and lots of pool towels.
Throughout the process of communicating with Flipkey and Evolve, it was easy and professional. We’ve always been happy with Flipkey and will continue to refer to them.

2 stycznia 2019
Opinia niezależna
Oceniono na 1 z 5

Host support SUCKS…

FlipKey for a host support site -- SUCKS! It is impossible to find a number for a live voice or computer chat to ask a question. I tried to list my property in 2018 and got so frustrated I took my properties off line. I tried to list my properties again for 2019 and again I got so FRICKING frustrated I took them offline. I am 100% with Airbnb.

FlipKey doesn't list how to find a human being (phone or chat) to ask a specific question.

JUST for the recorded, I wanted to know if FlipKey collected the taxes for Utah (county and transcient room) or if I the host had to collect the taxes.

Signed -- Frustrated in Moab -- I am done with FkipKey

Still frustrated -- even after a response. I note a note back from TripAdvisor that a host contact sheet can be found on the TripAdvisor website and not the FlipKey website.

Seriously-- How would I, the host using FlipKey, know I had to go to TripAdvisor to find a contact form to ask a question (I actually tried this--contact TripAdvisor, but couldn't find the link they provided)? It would stand to logic the link should be on Flipkey since that is what I am registered with.

Host support still Sucks.

Hey I went to the link sent to me to indicate if I needed to pay the VAT taxes for my location. The didn't tell me if FlipKey collected it or not. So that link didn't help me answer the question.

(In the past 3.5 years I have hosted over 1,000 guests at my home. Only 4 people have been booked through Flipkey. I try to work with this entity, I get frustrated, and I take my listings offline.

So I still give Flipkey a 1 star.

26 grudnia 2018
Opinia niezależna
Logo FlipKey

Odpowiedź od FlipKey

Hi Sam, thanks for providing feedback on your recent experience. I understand the importance of speaking with an agent directly and I'm sorry that you had trouble getting in touch with us over the phone. Our goal is to make our site as user friendly as possible and I'm sorry that this wasn't your experience. We have a Contact Form in our FAQ's for owners and travelers which includes our phone number. I have provided the link below for your convenience. This form is available on all of our platforms, including the FlipKey Owner Help Center.

https://rentalsupport.tripadvisor.com/contact_form

In some U.S. jurisdictions (this could be a city, region or state), certain taxes associated with renting out your home will apply. I understand that this time you have decided to no longer use our services however, if you happen to change your mind, I have provided a link to our FAQ article below that gives more information on taxes and if it's collected on your behalf or not.

https://rentalsupport.tripadvisor.com/faq/view/noc-Do-I-need-to-pay-tax

I hope that you reconsider your decision to list with us however, I understand that this is completely at your discretion. If you need any help or want to speak with an agent, please contact us with the number that's listed on our Contact Form.

Many thanks,
Marina - TripAdvisor Rentals Support

Oceniono na 1 z 5

I received notice

I received notice, one week from the day I was to have the rental, that the owner had canceled my booking. The booking was made in September and the deposit made at the time of booking, balance paid 2 weeks before it was due. The reason I was given from Trip Advisor was that the owner double booked and the response from the owner was "this booking is cancelled". If it was double booked, why was my booking the one cancelled? At this late date, there is nothing available for a party of our size. I did everything that I was suppose to do, who is accountable and responsible in situations like this? Aren't there any consequences to owners who cause such hardships and disappointment?

21 grudnia 2018
Opinia niezależna
Logo FlipKey

Odpowiedź od FlipKey

Hi Lillian, thanks for contacting us about your booking.
I'm really sorry for the trouble you had with it. I can see how this might have been a disappointing experience, but we will try our best to help resolve this.

Be sure that we do not take cancellations lightly and have tried our best to avoid this cancellation beforehand, but the owner canceled the booking regardless. Be sure we have taken actions against the owners account to ensure that this will not happen again.

I know this has been a difficult situation, but be sure that one of my colleagues will get in contact shortly to help you find a suitable alternative.
Many thanks,
Valerie - TripAdvisor Rentals Support

Oceniono na 1 z 5

BEWARE OF HIDDEN BOOKING FEES

BEWARE OF HIDDEN BOOKING FEES - I booked a place through Trip Advisor/FlipKey near Disney online. I paid $4,165,57 for the place for 6 nights. Nowhere on the Rate Summary sheet did they indicate that I would be paying Trip Advisor/Flip Key a booking fee of $477.55. I placed one call and booked the place online myself. On top of that I was charged Rental Tax of on both the Rental and the booking fee ($398.52) plus a $50 processing feel and $68.00 Accidental Damage Waiver plus a few hundred dollars of cleaning fees. The Rate Summary did not show the booking fee at all they just lumped it in with the rental cost. Talk about hidden costs. I only realized all of this when the Property Manager sent me a contract with a rental quote of $3,100. Trip Advisor needs to be more upfront in displaying their booking fee on the Rate Summary. I now question Trip Advisor's reputability and I'm very disappointed. I will never use them to book a property again. When you are finally able to talk with someone you know they are on the other end of the world.

17 grudnia 2018
Opinia niezależna
Logo FlipKey

Odpowiedź od FlipKey

Hi Debbie, thanks for your review.

I'm sorry that you're not happy with your experiences with us and I'm sorry that our service has not been up to your expectations. I can understand your frustration and I do appreciate your feedback.

TripAdvisor Rentals does charge guests a booking fee when booking through our platform. This helps meet some costs of running our websites, including making sure transactions are secure, developing the websites, improving user experience -providing owners and travellers with 24-hour customer support and is no different than any of our competitors. We are sorry if you think this has not been stated outright, and we will forward your feedback to our respective team.


Any additional fees are not set by us, but the owner or management company you have booked with. Be aware that the total price and final price should be visible before booking the property.

I would like to mention, we are an international company, our offices are all over the world. You will be connected to a trained agent that will be able to help you resolve your query, no matter from which part of the world.

Many thanks,

Valerie -TripAdvisor Rentals Support

Oceniono na 1 z 5

HOW COULD YOU SCAM PEOPLE SO BADLY?!?!

HOW COULD YOU SCAM PEOPLE SO BADLY?!?!
I wanted to reserve a booking, but the owner replied EXACT QUOTE "Hi Patryk: The house is already reserved for the dates you have requested. If you are interested in any other days during the winter months, please let me know. Patrick Vance"

NOW I CAN'T EVEN GET MY REFUND. TERRIBLE SERVICE.
DO NOT USE!!!!!!
I LOST OVER $700. IF ANYONE CAN HELP ME FIGHT THESE PEOPLE PLEASE CONTACT ME at Patrykmrgmail.com

10 grudnia 2018
Opinia niezależna
Oceniono na 5 z 5

The ease of use and immediate…

The ease of use and immediate confirmations by the owners and rental managers offers a certain degree of security knowing that you are not subject to a scam. I'm looking forward to eventually coming back with additional comments after my stay.

26 listopada 2018
Opinia niezależna
Oceniono na 1 z 5

Can't believe they are in business

Can't believe they are in business. I am a property owner. They have pathetic customer service and lie through their teeth and never call back. Talked to 5 different representatives all telling me one thing and then guaranteeing me a supervisor would call me back based on my request. Of course, that didn't happen and I'm still trying to a resolution to their screwup.

20 listopada 2018
Opinia niezależna
Logo FlipKey

Odpowiedź od FlipKey

Hi Jeff,

Thanks for taking the time to leave a review. I'm sorry to hear you've been disappointed with our customer service, I understand the ongoing frustration you've experienced due to your guest's recent cancellation. We do have multiple agents work on cases to bring the matter to resolution as quickly as possible. All of our agents have access to the case information and are equipped to handle your query.

I do apologize if you have not yet spoken with a supervisor. I see that our supervisors have attempted calling you multiple times but have been unable to get reach you. Therefore, we have followed up with you by email. I understand you are on Philippine time are would like a call between 8AM - 8PM. I will request our team to reach out to you tomorrow, 21 November, during this time frame to speak with you. If you wish to give a call into us, you can reach us on +1-877-354-7539.

Many Thanks,
Sarah - TripAdvisor Rentals Support

Oceniono na 1 z 5

I called and emailed to cancel my order…

I called and emailed to cancel my order on Nocv. 8th for my booking from Dec.21 to 27th. Nobody replied my email with confirmation with full refund that I asked. Really not happy with this.

17 listopada 2018
Opinia niezależna
Logo FlipKey

Odpowiedź od FlipKey

Thank you for your review. I apologise for the delay in responding to your latest email within our normal timescales and I appreciate why you are upset. I can see that we have been dealing with your request and have been in contact with the owner to discuss if he is willing to waive his cancellation policy. I will email you from the ongoing case.
Thank you for your patience.

Many thanks,
Yvette - TripAdvisor Rentals Support

Oceniono na 4 z 5

i cancelled one reservation but my card…

i cancelled one reservation but my card has not been credited, i am very concerned

16 listopada 2018
Opinia niezależna
Logo FlipKey

Odpowiedź od FlipKey

Hi Teresa

Thank you for your review on Trustpilot. It was a pleasure speaking with you today to help you get your booking canceled and get a full refund as I appreciate how concerned you were as you had 2 bookings.

Thank you booking with Flipkey

Many thanks
Yvette - TripAdvisor Rentals Support

Oceniono na 4 z 5

Vermont booking July 2019

Had a little issue about waiting for reservation to be accepted and then it got declined. Talked bk and forth on chat on computer and finally I had to re-submit reservation and it got accepted. Would have been easier by phone but it got resolved .
Didnt have to wait for replies when chatting back and forth .. all went well. Thanks

16 listopada 2018
Opinia niezależna

Doświadczenie Trustpilot

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