fitvii.com 

Great watch really Great contact with sellers wearing it is like someone is looking over you really good thanks to all

After writing to the CS four times, the shipment finally reached me after one month of order placement, but to a different collection point I had not chosen. The CS is courteous and patient, but the logistic department is terrible and needs to take a big stride to be on par with their CS.

Complete scam! Never shipped order, provided fake tracking, tried to force upgraded ( not really) item for extra money, when asked to cancel, wanted to keep extra money. They located in China, no US presence. Avoid them if you don’t want to be scammed

Fitvii product support works really well and quickly ! Special thank to Judy for friendly and professional support :-)
I got all the answers i needed about GT5 Pro, and also about possible upgrades.
Looking foward for their contigius development and improvements

I have been trying to get my Fitvii watch to work for two days. The first problem I encountered was setting up the app, which I downloaded using the QR Code provided. I selected the free version, but they charged me for the premium version. I was able to reverse the charges and find another app to use; however, I found two more problems. The watch will not sync with the Bluetooth on my phone, and it will not record any measurements except steps. I am very frustrated and disappointed. This was supposed to be an aid for my health journey. Very sad about this purchase.

why does my FitVii GT5 Pro show my HR as 105 when other devices and measured manually shows 51?

It is total unreliable device. For example blood glucose can be measured and when you change the time from 9 am to 11 pm the result will change. So how is it possible to read two values at the same time? They guess the blood glucose values in dependence of the time of day. They quess that you will eat something in the morning what give a rise in value. Also blood pressure is total unreliable. If you check with a medical device you see the real values with too big differences. Also ECG values are not easily measurable. Most of the time you get a square wave instead of an ECG. This device should be forbidden because it it is a big health danger for patients who believes these values. It is a total scam device worth no more than a cheap shit watch.

I gave 5 stars for my experience with Judy, the Rep helping me with this order. However, I have to give one star for the tracking software. They lost my order in Illinois for nearly two weeks before it miraculously appeared again and I finally got my order.

Had a problem with the first watch and they replaced it promptly.

Absolute scam. They took my money then repeatedly failed to fulfil the order. When I requested a refund they informed me there would be a 10% fee to cover administrative costs and bank charges! I have repeatedly asked why I am being charged for their incompetence and inability to fulfil my order - but have been met by a wall of silence. DO NOT buy from these people

I am greatly dissatisfied buyer of Fitvii GT5Pro smart watch. My mother has high hypertension and variable blood pressure. That is why I bought Fitvii GT5 Pro watch on Oct 20th 2024 for her just to measure drop or rise in blood pressure. No precise nor medical grade device was needed, only a rough indication of blood pressure rise or drop.
What I got is a Fitvii watch that after calibration will show the blood pressure 139/88 when your real pressure is 186/97. Generally the calibrated GT5Pro watch shows approximate bp value ONLY if your bp stays in very close proximity to the calibrated value. That conclusion I proved consistently and supported by numerous measuremens.
When contacting the company, here is what Fitvii support team had to say about this:
"(GT5Pro is) consumer-grade product designed to provide general health insight"
and
"intended for daily reference only "
If one can find out what general health insight or reference one could get from non responsive BP measurement device that doesn't recognize 10, 20, 30, 40, 50 mmHg pressure rise or drop from the calibrated value, please give me a note.
Interestingly Fitvii tries to cover it's mislabeling with the following "Note that the data cannot be used as a medical-grade test". However nobody asks for medical grade. Their watch simply have no grade at all. BP watch option simply does not do proper measurement by any standards.
Support team offered me 100% refund if I have returned the watch (which I would gladly do) but have to pay postage myself, and then wait unspecified time for refund. Or alternatively offered 50% refund with no additional costs for me. When I accepted their offer for 50% without costs, the support team simply went silent, no refund, no mail response, no nothing.
After several weeks I sent another email to reminded them of our agreement, but the support stuff demanded additional proof mailed to them before any refund! I sent them textual explanations illustrated with pictures but informed them I changed my mind demanding the full refund with no additional cost for me. They refused this because of "company policy".
What specially motivates my reaction on this matter is the fact that Fitvii advertise blood pressure monitoring with the following, quotes:
"Best selling Gitvii GT5Pro smart watch focusing on blood pressure..."
"Blood pressure watch with heart rate monitor for elders"
"It is ideal for individuals with hypertension, cardiovascular diseases, and the elderly to monitor their blood pressure status, effectively aiding in the early detection and warning of diseases such as hypertension and cardiovascular diseases."
Such irresponsible false advertising is literally life threatening especially for hypertensive patients and elders.

On the 21st Aug. 24 I ordered a Best Upgrade FITVII® GT5Pro Blood Pressure Monitoring Watch With Blood Glucose ECG Heart Rate Health Fitness Tracker 2024. On 23rd Aug. 24 I received a notification stating that order was on the way. Tracking info. showed that package was awaiting to be picked up. By the 14th September I still had not received my order and the tracking info. was still showing that package was awaiting to be picked up!!. I sent an email to fitvii support but I got no reply not even an acknowledgement. By the end of September 2024 I still had not received my order or any form of reply from Fitvii. I registered my complaint with Paypal claiming a refund and they immdiately replied trying to convince me to withdraw my case and that they will re-send my watch. An offer which I refused. They still did not refund my payment and I had to escalate my case with Paypal to finally be informed that my refund was going to be effected.

Decent smart watch but almost impossible to return for a FULL refund.

Minimal and difficult to locate instructions and FAQ's for the Upgrade FITVII® GT5 Blood Pressure Watch With Heart Rate Monitor for Senior.

After 4 emails to fitvii.com customer support still not able to consistently use watch.
Would not stay synced to app.
Unable to access chart showing HR, BP, H2O, etc.
User interface with navigating watch features over app are not very intuitive.

When I requested a refund due to overall dissatisfaction with the performance of the watch this is the response I got from Fitvii Team:
Dear Customer，
Thank you for your message, and I understand your desire to return the product.
Please note that the refund process can be quite complicated and I wanted to share the details with you to help you make an informed decision:
1. Please reset the watch and uninstall the app, then provide video proof.
2. Provide photo proof of completed product packaging.
3. Share the logistic tracking number after shipment.
A return label will be provided after verifying steps 1 and 2. Please ship the product and provide the tracking number (this is very important).

*Refunds will be processed within 1-4 weeks after we receive the product.

*Please note that you will be responsible for shipping costs and we will deduct a 10% processing fee from the final refund, so only 90% can be refunded. This may not be the most economical option.

!!!As an alternative, if you choose to keep your watch, we will be happy to provide you with a 30% refund. This is a more cost-effective solution and I hope you will consider it.

Please let me know how you would like to proceed and I look forward to hearing from you.

DON'T WASTE YOUR TIME OR MONEY, THERE ARE BETTER OPTIONS, IMHO.

I am very impressed with this watch. It is for my 90 year old mother, but it is easy for her to use. I did contact Judy for assistance and she was a great help. It has a great menu with a list of options. A fantastic value. I will say, it comes from overseas so it takes about 3 weeks to receive it. It’s worth it though.

I bought the GT5Pro watch for my daughter to track her fitness progress, and it's been amazing! The step counter is spot on, and she loves all the different exercises can help her wind down at night.

Hi, I did have some questions about the delivery and emailed with Judy and she was very helpful and helped a lot. I think you need to be more clear about where you can pickup the parcel, it was not mentioned anywhere that my parcel was at my local post office….

Order made on middle of september 2024, but until now receive nothing. Fitvii only provide tracking number that wont respond or update. I wonder why how they able to obtain so high positive rating. Damn idiot scammer company.

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Bxllshxt!
Scammer!!
Dont even trust this stupid idiot scammer!

I ordered a watch 2 weeks ago and no shipment happened. I tried all e-mail addresses askinf for status or refund bu no one is returning to me. I don’t understand how they can get this high positve review. Please reach out to me.

Although this watch is reasonably priced (compared to its rival Fitbit), the BP function in not all reliable. To give an example: When this watch recorded my BP as 126/76 the BP reading using a Cuff monitor instrument was 140/93. The other functions are OK.

Excellent and Consistent Communication to Fix my Problem. THANK YOU