Fiskars Recenzje 

I will never buy another fiskars product again. Your customer service on my warranty was deplorable. I bought a pair of loppers, only because of the lifetime warranty. With little use, they broke. They made me ship the broken loppers back, and it cost me twice the price of buying a new one. I requested an upgrade to the 32" ratcheting model to make up the difference. Their communication on the matter either took forever or was non-existent. In the end, they simply replaced the original.

Vi havde en reklamation på en hækkesaks, som vi tilmed ikke havde gemt kvitteringen på. Jeg blev gennem dansk kundeservice guidet til den finske overordnede kundeservice - og den var i top! Trods den manglende kvittering fik vi tilsendt en ny hækkesaks, som vi er meget taknemmelig for (det kan selvfølgelig ikke anbefales ikke at gemme ens kvittering).
Hurtig og god behandling tak :)

These People Talk a Big Game and brag on and on about quality blah blah. I bought 'loppers' with extendable handles. This is some the cheapest Chinese junk I have ever seen. The handles easily come unlocked and the dang thing will extend unpredictably. Not a viable gardening tool.

I bought a "powerstroke pruning pole" and the blade broke right off 2nd time I used it. Lifetime warranty is crap.
They'll replace the head but I have to send the broken one to them at my expense. Great concept, poor quality.
Don't buy their products.

Had a spade , good handle but made out of hollow plastic. Snapped in half where it meeets the metal lower part. No reply from Fiskars

ordered a set of tools from Fiskars online Australia in early January 2026. I received confirmation of the order and notification that it was shipped 19 January. It's 1 April and I'm still waiting, having received no updates. I'm unable to contact their Australian outlet as their site is forbidden by my browser and brings up a danger-phishing notice. After initially showing some tracking information from one of the links on the dispatch email, now there's no record of the shipment from the shipping site. I can only conclude that what once appeared to be a reputable company has gone down the toilet, scamming customers on the way.

Fiskars Svettatoio Telescopico per Rami e Ramoscelli Freschi UPX86 rotta la catena. Fiskars fa sapere che si tratta di un materiale di consumo per cui non rientra nella garanzia. Non professionali poco onesti

On its website Fiskars advertises a lifetime warranty on its tools. I purchased a Fiskars 6-inch aluminum hand tiller and one of the 3 tines broke off while weeding in clay soil. I contacted Fiskars to request a replacement under the lifetime warranty. I attached photos of the broken tool. Fiskars said that they would replace the tool, but only if I mailed the broken tool to them at my cost, which would be more than the tool is worth. Very disappointed that the warranty is not being honored.

I purchased a new P541 pruner today and tested it straight out of the package. It is blunt and unable to make clean cut at stems of fresh daisy and thin willow branch. The pruner cannot cut through the fibers. I tried different angles, under/above water at the tip, middle or by the hinge of the pruner. None worked. My 8 year-old pruner cuts better than this brand new P541. I am truly disappointed on the functionality and quality.

I have used Fiskars products for years. Have a half-dozen items. Well-made. Durable. Dependable. A few years ago had a small issue with product. Quickly resolved. More recently a problem with a Fiskars Extended Pole Tree Pruner. Contacted the company. They responded within 48 hours. Needed more info. I sent it in via email. In a few days, again-- Fiskars resolved and fixed. Sometimes you have to be patient. My experience, great customer service. Would easily buy more Fiskars products.

Do not use their shipping, it worked for other but not me!

Schneeschieber. Kaum genutzt, da hier im Norden nicht viel Schnee ist. Dieses Jahr das erste Mal ordentlich Schnee und der Schieber hat die Schiene verloren, damit kaputt. Kundendienst antwortet mit Belehrungen wie man Schnee schiebt. Harte Untergründe nicht gut. Sorry, wir schieben an der Straße nicht auf Rasen. Antworten passen nie zu den Fragen und gehen auch nicht drauf ein

Bought a Fiskars pruner and it broke right out of the box. I contacted them about their warranty and they said to mail the item back insured. It would have cost me more than the purchase price to mail it back. My best description of Fiskars products would be “cheap junk”.

I have been a longtime customer of Fiskars and recently had a planting trowel fail. It literally had a piece that broke off. Like many other reviewers on Trustpilot I experienced a customer service department that was more about avoiding living up to the warranty than taking reasonable steps to keep a customer. Long response times, requests for additional pictures and documents, and then the requirement that I send the trowel in for them to review the damage. Again, it is a system designed to avoid responsibility. As I said to them, I am now the wiser and will be avoiding their products and they can of course keep the 10 bucks it would have cost them to live up to their lifetime warranty.

rough time with Fiskars. Dealing with a "lifetime warranty" that costs as much as a new tool just to ship is incredibly frustrating.

We contacted Fiskars through their claim email for a claim on their lifetime warranty after only owning their products for 3 months. They sent several emails making us jump through hoops, including detailed pictures which would be evaluated by the warranty department. We waited 2 weeks for them to say they would replace the defective equipment, but I would need to pay for the shipping, which was as much as the loppers cost.
THIS LIFETIME WARRANTY IS A SCAM AND THEY HAVE NO INTENTION OF HONORING IT, IN MY OPINION."

The splitting axe is chipped in several spots and they will not honor their lifetime warranty. Very dismissive and rude on emails, expect customer to pay to ship back the axe for proof of purchase despite sending several requested pictures of the axe to them. Shipping would have cost me over $100 on UPS to send back a $65 axe. How does that make sense. Only respond via email, could not be more disappointed in this company. Do not buy from them if you expect them to stand by their products.

I’m only disappointed that I had to write one star to leave a comment. These guys don’t deserve a star. Ordered two items for Christmas. Advised on website stock available order complete completed and stock was being packed, two weeks later when I follow up I’m advised one item is not available. No explanation no sorry no alternative simply we will refund you in through business working days. Well that’s fantastic but not for my friend I was sending it down to interstate.
Five working days now till Christmas and don’t I look silly. This company could improve communication, at least empathise or apologise and at a minimum offer an alternative.

Bought the Power Tooth folding saw, handle broke after a month, took it back to store. Even though it says "Lifetime Warranty" this is BS. The store said to contact Fiskars, so I called the number on the package. Got a recording to go to website. Website says 6 to 7 weeks to process claim. I feel that I have been sold poor quality junk made you know where by a company that doesn't care about its customers and I need the tool now. I would give zero stars if it was an option.

A new replacement was sent out by the retailer so all good now.

I bought a fiskars x7 axe for chopping kindling. I used it once chopping 7 pieces of kiln dried wood and there was a large chip missing out of the blade. Fiskars uk told me the first 12 months warranty was covered by the seller who has ignored my emails and there is nothing further they can help with. So much for their lifetime warranty.

Unresponsive to emails regarding customer claim.
Their system sent an auto generated response saying allow for "up to 7 weeks".
I email 5 weeks after submission asking for an update - no response.
It has now been 7 weeks and 5 days since my submission, and I have received no update, response or resolution to my claim.