Fiskars Recenzje 

Broke a Fiskars Garden knife, with a lifetime warranty. On June 4th, I emailed them a picture of the broken knife, per their request, and received an auto-response stating Id be receiving shipping numbers for a replacement within 14-21 days. A few days following the 21st day, I emailed them again asking for an update. Nothing other than another auto-response. Evidently they don't care to honor their lifetime warranty, so remember than before you give them your money, I know I will.

Also, TrustPilot should have the lowest rating as "0", not a "1". Giving companies like this one a 1, is far too generous.

No Longer a quality brand
pretty dissapointed Fiskars PowerGear X LX94 after 3 days of use the blade is pitted,

Super ringe service
købte en græs saks som er super sløv. De skrev jeg skulle gå til Jem og fix med det.. men det er jo dem der har lavet saksen som har lavet den sløv.

Pisse dårligt. Jeg købte aldrig noget fra dem igen.

Fiskars quality has gone downhill. It looks like they are making disposable tools instead of forever lasting tools they used to make.

Not the cheapest but if anything goes wrong they go the extra mile to sort the problem out

I'm so impressed with their after sales customer service

Købte en stegepande for 2 år siden. Den lever slet ikke op til hvad sælgeren fortalte om den.
Fik info omkring induktion max 2/3 varme,( induktionskomfur interval1-9 og den har aldrig været over 7 normal stegning foregår ved 6 )
Ifølge købsvejledning må der gerne bruges induktion og der står ikke noget om begrænsninger. Nu står vi så med en pande til 1000 kr. som vi ikke gider bruge da tingene hænger i efter kort tid). Jeg sender den alligevel til Fiskars om reklamation. Ved godt vi ikke får en ny eller afslag men så kan de smide den ud.
Har købt en Scanpan Barcelona til under det halve, er super.

I have a 3 years old Fiskars 16’ Extendable Pole Saw and Pruner model model 9463. I have used it a few times in my backyard on my 2 apple trees. In one time the cutting blade broke. I am trying for one year to contact the company to send me a new blade with no success. Very poor customer support.
This spring I bought a new pruner and started to use it. In about 15 min it started to brake up first the protective cap and later the chain which actuate the blade snapped so I had to return as became unsafe to use it. It is a worse quality than the old one.

Here is a company that’s doing a nose dive. I bought expensive ratcheting hand pruners that are defective. I sent an email to their warranty department (warranty at fiskars dot com) and they gave me an automated reply that they would get back to me within about 20 days due to covid-19. 19 days later they responded to send them my address so they could send new pruners to me. When I replied, the email bounced with the message “Your message wasn't delivered because the recipient's email provider rejected it.” Several days later I’m still getting the same message. If you try to call them, you get a message saying they are not accepting calls at this time, and to send an email. I need working pruners now, not some day when they get their act together.

Fiskars not only has a pruner that is defective and dangerous, but also the company refuses to address the issue. There is presently a major recall of over 500000 tree pruner in the 16 ft line, and the same pruner in the 14 ft size is a hazard and cheaply made causing breakage and safety hazards. I brought this to their attention and they refused to address it saying sue us if you want. Very irresponsible and maybe even criminal.

HORRIBLE CUSTOMER SERVICE! I’ve been trying to get a replacement sheath for close to 2 months now and twice they’ve sent me an email with a label created but never once has anything been sent to me.

Won’t be buying from them ever again!!

Ordered product but have yet to receive it. Customer Service won't return messages. Do not order from this place!!!!

Stekpannan höll 2veckor.
Den slog sig i mitten av pannan.
Sämsta pannan jag haft.

I purchased some of Fiskar's world famous scissors for quite a decent amount of money because I wanted to ensure I was getting the best.

I noticed that after a week of use they started to rust.

I contacted customer service who quickly and fairly resolved my issue.

Other companies take notice, this is how to treat your customers. I am encouraged to purchase more from them now, thanks!

Customer service is TOP class !
Great experience with a warranty claim fast and I get a new product in couples days .
Very professional and make my day !!

As per other positive reviews, the spring broke on my secateurs. I checked in DIY stores and online and was unsure which spring to purchase. I sent a picture to customer service asking if a replacement spring could be provided - the picture was just for identification purposes. I was advised a spring would be sent - I asked for bank details to cover postage and the cost of the spring, I was advised there would be no charge. A package arrived today via UPS. To my absolute delight and surprise I was sent a brand new set of secateurs. A replacement spring I would imagine would not be expensive but to replace the secateurs is so generous. Thank you Fiskars, much appreciated.

Bonjour,
Après 2 ans d'usage très intensif d'un coupe branche télescopique UP86 FISKARS, j'ai eu besoin de remplacer une pièce fatiguée.
Le service consommateurs FISKARS s'est démené pour remplacer ma pièce.
Je recommande les outils FISKARS pour leur qualité (je possède coupe branches, sécateurs, pelles, tarière, ...) et remercie FISKARS pour leur aimable aide
Philippe

I cannot say enough about Fiskars customer service. They communicated with me thru email. I thought for sure I'd never hear back. Out of the blue the part that I told them my husband broke on my brand new pruner was delivered to my home via UPS. I had inquired about purchasing it. I was shocked. Most companies don't stand behind their products once they get your money. FISKARS does. 2 👍👍UP.

I would love to say that Fiskars has amazing customer service and they guarantee their product! I received a gift and after a few uses the blade broke and no longer cut my material. An email and photo of the defective product and I received what I thought was a replacement in the mail. It was not the right product, emailed them back and in one week the correct item was at my doorstep. Thank you Fiskars!!!! Companies like you are truly amazing and stand behind your product.

Fiskars very bad customer service ! You can not claim with warranty . Phone no body answer . email never reply back in USA . life time warranty for nothing !
Victor D

31st May 2021 I ordered a replacement blade for the excellent lopper. Commande n°100230898. Delivery was due within 48 hrs. but has now been put back for the third time to 15 October.
According to the retailer website Bati Avenue in France these delays are common from Fiskars.
I cant wait any longer as need replacement NOW. Will now buy a new lopper from a different manufacturer.