elderlyalarmservices.co.uk Recenzje 

82
Wynik TrustScore: 2 na 5

1,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

This company have taken money from my elderly mothers account and set up a direct debit without her consent as she has dementia and no idea what her bank details are, so how they got them I have no... Zobacz więcej

Oceniono na 1 z 5

WARNING avoid at all cost. This company target vulnerable adults who clearly have no capacity to sign up to their services. They cold call and apply pressure, asking for payments over the phone. Lots... Zobacz więcej

Oceniono na 5 z 5

This is my fourth.attempt complete a survey for First-line Protect First and foremost the during past few weeks I have been in contact with Justin.of First line a true gentleman a true professional... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

First Line Protect has contacted me following my earlier review. Trustpilot has asked me to edit said review. I have. None of this changes the fact that a direct debit was set up on my mother's acc... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca urządzeń telekomunikacyjnych

Napisane przez firmę

We wanted to inform you that we have discontinued our use of TrustPilot. We have made this decision due to multiple issues, including blocked and removed positive reviews, a failed report system and unhelpful and derogative staff which we believe are attempts to coerce us into upgrading our membership. We have chosen an alternative review platform where we have received over 1,000 positive reviews. This new platform aligns better with our commitment to genuine customer feedback. Thank you.


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

82 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,8

Wszystkie recenzje

(82)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Reassurance through simplicity

We chose first-line protect because having a GPS free roaming personal alarm without needing a base station was very supportive of user independence. The app is great, easy user interface and very reassuring to know in event of getting lost, we know exactly how and where to provide assistance. Being able to contact via the on board speaker and mic is excellent, allowing us to check that the user is familiar with interacting with the helpful call monitoring centre.

I'm delighted we chose first-line direct, the features knock spots off other more expensive systems for six and they couldn't have been more helpful along the easy set up!

27 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

We bought the pendant for my mum to be…

We bought the pendant for my mum to be able to retain her independence for as long as possible as she had been recently diagnosed with Lewy Body Dementia.

I can honestly say it gave my mum the freedom to enable her to collect her money from the post office which she had always loved walking to and also going out walking in general.

I would not hesitate to recommend it.

12 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

5 stars!!!!

We purchased an alarm for our 92 year old Grandmother a few months back. Best thing we’ve ever done. Nan had the bog standard alarm for years, and after suffering a few falls in her bedroom we learnt that having the speaker in the lounge by the phone line wasn’t ideal. So we upgraded her to the GPS mini alarm with fall detection along with the family monitoring app. My nan has said it gives her peace of mind that if anything were to happen someone will be on hand to help, as-well as the family being notified instantly. Not only is the product fantastic, the customer service from First Line Protect has been amazing, can’t thank you enough!! Definitely recommend!

11 marca 2020
Opinia niezależna
Oceniono na 5 z 5

Bought for 90 year old relative who…

Bought for 90 year old relative who lives independently. Gives him and ourselves reassurance that he can contact us if necessary and if he takes a tumble this device automatically detects fall and gets help. He has accidentally activated this a few times and the staff at the call centre have been very attentive and helpful. He is non hearing so cannot respond to device but it has settled him and given him security and and confidence. Highly recommend this product and excellent support team.

16 listopada 2019
Opinia niezależna
Oceniono na 5 z 5

Excellent device

Excellent device, excellent service. However, no doubt due to pressures two phone messages were not returned.

13 listopada 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Mr Paterson,

Many thanks for your review, we're thrilled to see you are enjoying First Line Protect.

We have recently taken on another company which of-course has increased our efforts tremendously. Should you need to speak with a member of customer service, please contact CustomerService@firstlineprotect.co.uk. They would be delighted to help.

Many Thanks,
J.

Oceniono na 5 z 5

Excellent product

Excellent product, the care line team can talk to my partners grandad anywhere he goes, so much better than the rest on the high street that only have them for the house and speak to the person thorough a speaker not the pendant. First line protect are brilliant!!!!!!!

13 listopada 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Chris,

Many thanks for your review, we are delighted to see you are extremely happy with the service. We agree, so much better than the issued house systems. May you continue to enjoy the service, any problems please don't hesitate to contact us.

Many thanks,
J.

Oceniono na 4 z 5

Impressed by the speed of response to a…

Impressed by the speed of response to a fall and the initial trial of the pendant . Not impressed by the quality of the lanyard and lack of information about the pendant features.

13 listopada 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Ian Angus,

Many thanks for your review. We are delighted to see you're happy with our response times, however, apologise for the inconvenience of the lanyard. We have since sent new Lanyards out to customers and therefore, should you require a new one please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk

As you may or may not be aware, we have recently taken on another company and their stock. This stock in-fact, new, was issued with different lanyards compared to our primary FLP heavy-duty, anti-snag lanyard. We have since rectified the problem and have reverted to our original.

Many thanks,
J.

Oceniono na 5 z 5

Prompt efficient service

Prompt efficient service . Reliable communication wherever we may be gives peace of mind to all. The talk through pendant has made a fantastic improvement to the problem of responding to someone who has hearing difficulties and dementia as reassurance on the progress of assistance greatly relieves the stress of any situation.

26 sierpnia 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Jane Taylor,

Many thanks for your review. We are thrilled to see you are having a great experience with First Line Protect. We agree it reinstates greater peace of mind for you and the family. If there is anything we can do, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk

Many thanks,
J.

Oceniono na 5 z 5

Gives that comfortable feeling of…

Gives that comfortable feeling of safety just to know someone is always there if you need them.

25 sierpnia 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Mr McKay,

Many thanks for your review. We are so pleased our SOS alarms reassures you and your loved ones.
Should you ever have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.

Many thanks,
J.

Oceniono na 5 z 5

I would not be alive if I didnt have my…

I would not be alive if I didnt have my pendant., it saved my life

24 sierpnia 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Mrs Newman,

Many thanks for your review. We are so pleased you are fortunate enough to own on our SOS alarms!! Should you ever need any help, please call us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.

Many thanks,
J.

Oceniono na 5 z 5

Always helpful and patient

They would never mind if my father accessed their support by accident. Always patient that he had set off his alarm inadvertently in the first few days of wearing it and getting used to being washed whilst wearing it.

23 sierpnia 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Anthony,

Many thanks for your review. Please, if it makes you and the family feel more secure, test the alarm as many times as needed. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk

Many thanks,
J.

Oceniono na 5 z 5

Easy to set up and use

I really appreciate the ability to see where my Dad is and whether or not he has pressed the SOS button. Very clever piece of kit and he is happy with how it works and the ease of use too.

23 sierpnia 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Hazel Spinlove,

Many thanks for your review. We are delighted to see you are utilising our Family Monitoring applications. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.

Many thanks,
J.

Oceniono na 5 z 5

Fantastic service off managing director

Was impressed with service off the MD. The product is as described. It arrived on time.
Tested it seems fine

23 sierpnia 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Malcolm Penny,

Many thanks for your review. Delighted to see you are getting on with the staff and they're responding in quick time. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.

Many thanks,
J.

Oceniono na 5 z 5

Great product and happy to recommend

After a bit of a stuttering start we got sorted. This is a great piece of kit that has given confidence and reassurance to my mother whilst providing peace of mind to the rest of the family.

23 sierpnia 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Mr Davidson,

Many thanks for your review. We are delighted to see the service has given your mother the confidence and the family peace of mind. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.

Many thanks,
J.

Oceniono na 5 z 5

Since having First line protect it’s…

Since having First line protect it’s been hassle free and works fine.Very please I change from another provider to this.Thanks Regards Keith.

13 sierpnia 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Keith Purton,

Many thanks for your review. We are delighted to see you are getting on with the SOS Alarm. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk

Many thanks,
J.

Oceniono na 5 z 5

Just what we wanted

Just what we wanted. No BT landline required . Delivered on time.
Set up quick and easy.
:) happy customer.

1 lipca 2019
Opinia niezależna
Logo elderlyalarmservices.co.uk

Odpowiedź od elderlyalarmservices.co.uk

Hi Jo,

Many thanks for your review. That's correct, No landline, No installation. So glad you enjoy First Line Protect. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk

Many thanks,
J.

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