elderlyalarmservices.co.uk Recenzje 

This company have taken money from my elderly mothers account and set up a direct debit without her consent as she has dementia and no idea what her bank details are, so how they got them I have no idea!! I have called them twice and have been told both times that they will call me back, surprise surprise they haven’t! I’m not even sure what she has paid them for as I have seen nothing!
I shall now claim the money back through the bank as fraud and report the company! How can a business take money from elderly people and have staff working for them, it’s beyond me!
I don’t know how they sleep at night 😡

WARNING avoid at all cost. This company target vulnerable adults who clearly have no capacity to sign up to their services. They cold call and apply pressure, asking for payments over the phone. Lots of previous history of them doing this over and over. Please report to trading standards if you’ve also had this experience. Evil evil company. Avoid like the plague.

I am leaving this review about FLP Monitoring Solutions to raise awareness for others, particularly families supporting older or vulnerable relatives. A payment was taken for a monitoring/alarm service that had not been knowingly requested plus a direct debit set up. There was no equipment sent or installed at the property and no paperwork available. The individual concerned has dementia and no recollection of agreeing to anything. The bank refunded the payment under the Direct Debit Guarantee. I contacted the company and requested information on how they obtained my mother's details but they asked for an LPA. I provided online details for them to check the LPA but have not heard back despite further emails. If there is nothing for them to hide, then why the radio silence. They responded when I asked for information without the LPA details and kept asking for this because of GDPR. Now they have all they need they have not responded.

Taken money out of my 86 year old mothers bank account for a service she never signed up for as I manage her finances. When I rang the company I was told that they never do this, well they did. Was told an account manager would call me back, and as predicted they did not. Reported to the bank who refunded the money immediately. This company defrauds vulnerable elderly people!

My elderly mother received a confirmation letter of a direct debit to her bank account 1st collection of £89.99 and then £29.99 monthly for an FLP product she has never signed for. She may have been cold called by you, we do not know, but she cannot remember speaking to anyone from your firm, defitinely has not signed anything and already has a personal alarm pendant from Taking Care linked to age.co.uk
I called 0800 689 0426 twice, the support number you number give everywhere. It was answered buy a lady who was very polite and apologetic but said she could do nothing herself but promised someone would call me back both times. Still waiting to hear after more than 2 weeks.
I would not recommend a company like this to be the 1st line protection for anyone, let alone elderly people.

First Line Protect has contacted me following my earlier review. Trustpilot has asked me to edit said review. I have. None of this changes the fact that a direct debit was set up on my mother's account with Interbacs without her permission. I have reported the company to Action Fraud Squad.

This is my fourth.attempt complete a survey for First-line Protect
First and foremost the during past few weeks I have been in contact with Justin.of First line a true gentleman a true professional kind and customer caring
I and my partner have just purchased a 24 hour cover for our safety in our old age of 87
Nothing was too much trouble in meeting and achieving our home and medical needs I wish this company and its staff well signed Earle Ryan

Whenever I press the SOS button in error (which is frequent) the response is always within seconds and polite.

On the one occasion I had a fall (involving blood) my neighbour was here within a few minutes and the ambulance within 30 minutes

One minor niggle - I would like to pay annually rsther than monthly but never got a response so gave up trying

Very hard sell to my 88yr old Mother.
They rang out of the blue and rang 3-4 times a day till they finally got my Mother to give over her Bank Details to set up a Direct Debit.
My mother already had an account with another service but she was lead to believe that she was getting an UpDate..
In fact they are a completely different company.
She would have ended up with two devices round her neck.
First Line Protect caused my Mother huge stress and confusion, they never explained who they were.
Myself and my brothers had to get involved to cancel everything.
My poor Mum.

Alarm does not work!!

My mother fell over and the alarm didnt work. She lay on the floor for four hours until very fortunately an amazing neighbour saw her light on and checked. Ambulance people tried the alarm as well. Not working.

Tried ringing to get sorted out but I got the usual "at present we are experiencing a high number of calls"

Highly dangerous to rely on this product without checking it regularly.

Jasmine was extremely helpful and understanding. They did everything they could to help my mum with her set up. Great service.

I have quite a few accidental alarms which are answered promptly and efficiently by the call centre. The operators are sympathetic and understand this can happen.

When I pressed it by mistake the response was immediate

A good quality product not too expensive good customer service very quick response when my husband set the alarm off

Very helpful - and patient with my mistakes. Obtaining the personal alarm and setting it up was very straightforward, guided by Jasmine at First Line Protect. Initially I made a couple of mistakes and pressed the alarm accidentally e.g. when leaning against it - not only was each accidental alarm activation responded to promptly, but my daughter in Cairo received an alert! Impressive.

My parents are getting to the age now where I’m becoming increasingly concerned about their safety and well-being. This book has given me an insight into how to go about keeping them safe and secure without compromising their independence. A super interesting read, Thankyou first line protect!

Great customer services, all of my questions got answered and had no problems with my alarm and service and was exactly what it said it was. It Was very easy and simple to set up and help from customer services was there if I needed.

Very professional company and fast responding if I needed any help or had any questions. Would definitely recommend.

I came on board with first line protect buying a personal alarm pendant for my mum, as she is getting older, she feels safe having it with her at all times, and also keeps the family's mind at ease, it's great to know if anything was to go wrong we will be alerted, thank you for this service and the great customer service received.

Wow!! What fantastic customer service. Thank you so much for the care given.

Had such a great experience with this company.
Not only was the product perfect for us but to find the right one and understand the product that was the right fit for us wouldn’t of happened if it wasn’t for the gentleman that we spoke with, he was amazingly helpful and made the experience for us. So thankful for his help