Good quality products on the website. Fast delivery and good customer service. I found an inaccuracy in the listing of a product purchased from them. When I brought it to the attention of customer se... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The items came without securing bolts to connect them - one was obviously sent back and it was resent out to me as it was repacked with brown parcel tape - raised a query and was told that I would be... Zobacz więcej
Reakcja na opinię
Curb ramps for wheelchair use were just what we needed, arrived next working day as advertised, good quality well designed, heavy but very stable. Great service. These were needed for a wheelchair use... Zobacz więcej
Reakcja na opinię
The X-Sense wireless smoke alarms, heat alarm, and home hub were easy to order and promptly dispatched. There was a bit of a delay with delivery, but it was over the Christmas period, and at a distanc... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Instalacje przeciwpożarowe
- Dostawca maszyn budowlanych
- Sklep z znakami i szyldami
- Sklep BHP
- Dostawca artykułow BHP
- Sklep z artykułami ds bezpieczeństwa
Napisane przez firmę
Fire Protection Online is one of the most modern fire safety companies in the UK. We provide quality advice for business owners and managers along with next day delivery of certified products to make it easy to comply with UK Fire Regulations while, at the same time, encouraging remarkable customer satisfaction and low and transparent prices. We then provide the required nationwide maintenance with no binding contracts, no hidden charges and a "you don't like - you don't pay" guarantee. This is Fire Safety Made Easy.
Dane kontaktowe
Unit 11C, Claremont Way, CT3 4BF, Canterbury, Zjednoczone Królestwo
- 0800 321 3145
- info@fireprotectiononline.co.uk
- www.fireprotectiononline.co.uk
4,5
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great Experience!
Fire Protection Online responded quickly to my request and provided excellent customer service.
28 marca 2024
Odpowiedź od Fire Protection Online Ltd
Hello Mark,
I'm sorry you're unhappy with the service you have received on this occasion. Having looked into this issue, I can see you placed the order shortly before the Easter Weekend, and our staff and engineers were enjoying a well-deserved few days off.
Unfortunately, extinguisher services are not next day due to the logistical challenge, and as such, the local engineer usually calls you to arrange a mutually agreed date and time.
I can see this work should have now been completed and I hope you have been happy with our service since contacting us. However, if you have any further problems, please let us know.
Kind Regards,
Emily
Delivery was efficient
Delivery was quick; it came a day after I paid for it. Works well as it should
27 marca 2024
Odpowiedź od Fire Protection Online Ltd
Our bottom door seals are a very effective and simple product, and we dispatch orders on a next working day delivery service as standard. Always great to know when everything has come together.
Kind Regards,
Karen
Quick supply
Quick supply, goods excellent and seamless transaction, plus excellent value
13 marca 2024
Opinia niezależna
Odpowiedź od Fire Protection Online Ltd
That's great to hear Robert - thank you for listing a few of our best features...
Thank you for the review,
Sophie
Great products at fair prices
Great products at fair prices. Fast delivery as well. My order went through smoothly and was delivered next day as promised.
3 marca 2024
Odpowiedź od Fire Protection Online Ltd
Thank you for that review Julie - I'm glad everything went according to plan and the prices were to your liking!
If there's anything else you need, just get in touch with us.
Many thanks,
Semei
Slow to arrange on site checks
Delivery of the goods was quick, but the follow up to arrange on site commissioning has been slow, I called customer services who rang back promptly as promised but told me the engineer manages his own diary and would be in touch, am still waiting. So I have my extinguishers but do not know if they are serviceable etc, potentially leaving me and my staff at risk.
4 marca 2024
Odpowiedź od Fire Protection Online Ltd
I'm sorry the engineer in your area has been slower than expected to get a date booked in with you - this isn't the experience our customers would normally expect from us when purchasing extinguisher services.
A date has now been arranged with you and I'm sure everything will go smoothly from now on. In the meantime, so long as your new extinguisher is in pressure (with the needle of your pressure gauge sitting in the green area), it will be safe to use in the event of a fire to protect you and your employees.
If you have any further issues, please get in touch with me or one of my colleagues who will be able to assist you.
All the best,
Sophie
Odpowiedź od Fire Protection Online Ltd
Thank you for the review - we always like to know when our customers have received great service like that. If you have any further feedback on how we can do even better, please do let us know.
Kind Regards,
Karen
Amazing Value
Products required where way cheaper than anywhere else, and even with paying premium delivery they blew Amazon out of the water
6 marca 2024
Odpowiedź od Fire Protection Online Ltd
That's great to hear Paul, we're thrilled you're happy with the service and happy you trusted us to supply your safety equipment.
Next time you're looking for anything fire- or safety-related, check in with us and see what we can do.
Thank you for the review,
Tasha
Promt fast service
4 marca 2024
Odpowiedź od Fire Protection Online Ltd
Thanks for the 5-star review Chris - I'm glad you received your order in good time.
Kind Regards,
Karen
Made a complaint on 16/02/24 about a…
Made a complaint on 16/02/24 about a product we purchased which we found to be defective & still await remedial action.
16 lutego 2024
Opinia niezależna
Odpowiedź od Fire Protection Online Ltd
Good Morning Michael,
Firstly, please accept my apologies that the item you received had an issue. I can assure you that we take this seriously and we have already dispatched a replacement to you first thing this morning.
Unfortunately, your email went into our spam folder, which is why you have not received a reply. This does not meet our normally high standard of service and we are putting processes in place to prevent this from happening again in the future.
I have also now replied to your email, so should you have any further issues, please let me know.
All the best,
Tasha
Excellent service & very good value.
2 marca 2024
Odpowiedź od Fire Protection Online Ltd
Thank you for those kind words Stephen, we appreciate you taking the time to share your experience.
All the best,
Emily
Odpowiedź od Fire Protection Online Ltd
It makes us all big-headed when customers use words like 'amazing' to describe our service.
Thank you for the 5-star review!
Tasha
Odpowiedź od Fire Protection Online Ltd
We deliver the next working day, as standard, because that means your property will be protected as soon as possible.
Thank you for finding the time to leave us a review, David.
All the best,
Emily
Very useful products
Very useful products, very reasonable price, delivered when they said.
28 lutego 2024
Odpowiedź od Fire Protection Online Ltd
Our wide range of intumescent fire-stopping products are great, and because of how important they are, we know customers need them delivered as soon as possible.
Thank you for the review Duncan, and if you need any more, we'll be here.
Sophie
Odpowiedź od Fire Protection Online Ltd
We're glad you found the process of ordering on our website easy, and that delivery was made quickly.
If there's anything else you need Mark, just let us know.
Thanks for the review,
Tasha
Odpowiedź od Fire Protection Online Ltd
This is the experience we expect every customer to have, so thank you for taking the time to share your feedback, Paul.
Thank you!
Semei
quick service
26 lutego 2024
Odpowiedź od Fire Protection Online Ltd
Our team work very hard to make sure orders are delivered the next working, and we appreciate when customers share their experience, so thank you for the review Jane.
Many thanks,
Karen
Good price,quick delivery and it looks…
Good price,quick delivery and it looks like a good bit of kit.
26 lutego 2024
Odpowiedź od Fire Protection Online Ltd
Hi Nick,
Our fire hose reels are very popular with our customers - like all our products, these are of the highest quality and lowest prices around.
Thanks for sparing a few minutes to leave us a review.
Kind Regards,
Sophie
Reliable product & prompt delivery
25 lutego 2024
Odpowiedź od Fire Protection Online Ltd
Thank you for the great review. Our fire escape ladders can be depended on should you ever need them (although, we hope you never have to find out for yourself just how good they are).
If there's anything else you need, just let us know.
Emily
Happy customer
The customer service was excellent when put my order in on the phone and it was delivered early next day . The fitter told me the door fire seal was a 1st class product which made my flat door compliant with new fire regs .
5 lutego 2024
Odpowiedź od Fire Protection Online Ltd
Well, it sounds like your fitter has great taste... Our range of door seals is a best seller for us and I'm glad we were able to help you comply with the new fire regulations.
If you need anything else or have any questions about the new regulations, don't hesitate to get in touch.
Thank you for the excellent review.
Tasha
A fast and efficient service coupled…
A fast and efficient service coupled with a well priced quality product..
9 lutego 2024
Odpowiedź od Fire Protection Online Ltd
That's exactly what we strive for and that's a great way of putting it. Thank you for taking a few moments out of your day to leave us this nice review.
Let us know if there's anything else we can help you with.
All the best,
Emily
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.