After looking at fire surrounds at local stores & not finding anything i wanted decided to look on line. So pleased i did as i found this company, plenty of choice in styles & all priced very reasonab... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Exceptional service alltogether. Tilly is extremely helpfull, the Oak Fire Surround was made to a very high standard and the delivery was quick & simple. The driver even gave me some guidance on fit... Zobacz więcej
Had my fireplace installed on Tuesday and all I can say is it’s beautiful. It’s exactly as it should be. It was installed professionally and with little to no fuss and I am so pleased. I would recomme... Zobacz więcej
Thanks to Tilly and co at Designer Fireplaces for making our purchase go smoothly. From the free samples to your helpful delivery driver, everything was taken care of. Our fire surround arrived much... Zobacz więcej
Informacje dotyczące firmy
O Designer Fireplaces
Napisane przez firmę
ENHANCE YOUR HOME WITH UNPARALLELED CRAFTSMANSHIP
Since our inception in the 90s, Designer Fireplaces has been at the forefront of crafting exquisite fireplaces that don’t just light up rooms but also live. Based in Birmingham, we began as a small workshop and have since evolved into one of the UK’s premier fireplace brands...
OUR JOURNEY: FROM HUMBLE BEGINNINGS TO A MARK OF EXCELLENCE
Our story, rooted in the vision of our founder, Mick, began in a modest Birmingham workshop. Mick’s passion for traditional woodwork and commitment to quality has been the cornerstone of our brand...
COMMITMENT TO QUALITY AND SUSTAINABILITY
At Designer Fireplaces, quality is more than a standard; it’s our legacy. We meticulously source sustainable materials, ensuring each piece is aesthetically pleasing and environmentally responsible...
INNOVATION MEETS TIMELESS DESIGN
While we respect and preserve traditional designs, our creative team constantly innovates and stays abreast of the latest interior design trends...
OUR VISION: TODAY AND BEYOND
Led by Mick and his family, Designer Fireplaces continues to be a family-run business where each member contributes to our vision of quality and excellence...
EXPERIENCE THE LEGACY OF DESIGNER FIREPLACES
We invite you to explore our range and become a part of our story - a story woven with passion, craftsmanship, and a commitment to excellence. Let Designer Fireplaces be more than a choice; let it be a legacy in your home.
Dane kontaktowe
Unit 29, Phoenix Industrial Estate, B70 0AY, West Bromwich, Zjednoczone Królestwo
- 0800 008 0199
- sales@fireplace.co.uk
- www.fireplace.co.uk
4,8
Doskonała
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
One of the holes in the beam was not…
One of the holes in the beam was not drilled deep enough, which is a bit of a problem as I did not have a drill bit long enough to drill it out.
Had to borrow one from a relative to complete the install
17 lutego 2024
Really lovely oak fire surround it’s…
Really lovely oak fire surround it’s replaced a dark mahogany one that I inherited when buying my property. It looks really classy and I’m delighted with it.
23 lutego 2024
Stylish fire surround.
We loved the stylish look of the fire. When it was delivered it didn't disappoint. Great product from a very trustworthy supplier. They gave us a timeframe for delivery and they managed to deliver well within that.
The fireplace was good quality with a set of detailed fitting instructions. Their delivery driver pointed out that if we get stuck to ring the company for additional help and information. Couldn't fault 'Designer Fireplaces'. First class service from ordering to delivery. Very happy customers.
5 lutego 2024
Odpowiedź od Designer Fireplaces
Hi Dale,
Thank you for your wonderful feedback!
It's great to hear that you found us to be a trustworthy supplier and that we met our delivery timeframe.
Providing first-class service from ordering to delivery is our priority, thank you once again. It has been a pleasure!
What a superb company
What a superb company! Very friendly, efficient staff & special thanks to Mick for a great installation. Couldn't be more happy with our fireplace
20 lutego 2024
Opinia niezależna
Odpowiedź od Designer Fireplaces
Thank you for your kind words Maz! We're glad you had a good experience with our staff, and we'll be sure to pass your special thanks to Mick for the great installation!
Superb service
Superb service. Great product.
The team went above and beyond.
Thank you so much
26 stycznia 2024
Odpowiedź od Designer Fireplaces
Thank you very much Rob for your feedback! We're delighted to hear you received great service and are pleased with the product.
Great company
Great company. Gave good advice. Did a 3D diagram of how the fireplace and fire would fit. Also prompt delivery and only paid once the fire surround was in place. Thinking now of changing the hearth and back panel. Just need to get the measurements.
1 lutego 2024
Odpowiedź od Designer Fireplaces
Hi Hector,
We're pleased to hear you had a great experience with us, from the helpful advice to the 3D diagram provided.
It's great to know that our prompt delivery and payment process aligned with your expectations.
If you need assistance with the hearth and back panel measurements, please don't hesitate to reach out.
Thank you once again.
The fire was offered at at a good price…
The fire was offered at at a good price but delivery of r days was actually two weeks
The fire is excellent and was easy to install
16 lutego 2024
Odpowiedź od Designer Fireplaces
Thank you for taking the time to leave your feedback. We're delighted to hear that you're enjoying your new electric fire and found it easy to install.
We sincerely apologize for the delay in delivery. As we mentioned, the manufacturer was unexpectedly out of stock, which unfortunately extended the delivery timeframe beyond what was initially advertised. We did offer a refund as an option due to the delay, and we appreciate your understanding and patience in waiting for the product to become available.
Thank you again for your purchase and for sharing your experience.
Designer Fireplaces
Odpowiedź od Designer Fireplaces
Thank you so much Andy!
Excellent service
16 lutego 2024
Odpowiedź od Designer Fireplaces
Thank you for the 5 stars review Derek!
Very good communication through out…
Very good communication through out very professional highly recommend
Thank you
25 stycznia 2024
Odpowiedź od Designer Fireplaces
Hi Chris
Thank you very much for your feedback, it has been a pleasure!
Beautiful addition to our new home
Arrived well packaged and with full instructions. Included both installation sets as requested. Beautiful piece of wood and will look amazing once installed.
7 lutego 2024
Odpowiedź od Designer Fireplaces
Thank you so much for this great review Alison!
Great service and the oak mantle piece…
Great service and the oak mantle piece is perfect. The samples that they sent for free was incredibly helpful when matching the shade of wood to the furniture and doors. Thanks
1 lutego 2024
Odpowiedź od Designer Fireplaces
Hi Andrea. We're delighted you're pleased with our service and that the oak mantle piece is perfect for you. It's wonderful to hear that our free samples were helpful in matching the shade of wood to your furniture and doors.
What a stunning fireplace
What a stunning fireplace. Had to wait just over a month for delivery but that did have Christmas shutdown in that time. But wow, well worth the wait. Absolutely beautiful. Amazing finish and super quality. Tilly was always quick to reply to any emails and enquiries and so helpful.
13 stycznia 2024
Odpowiedź od Designer Fireplaces
Hi Shane,
We appreciate your patience during the delivery, especially with the Christmas shutdown period. We're delighted to hear that the stunning fireplace with its amazing finish and superb quality was worth the wait. Thank you for acknowledging Tilly's quick and helpful communication.
Many thanks,
Designer Fireplaces
Nicely made mirror
Nicely made mirror. Good solid oak frame. Inspected on arrival by driver. Very pleased.
10 stycznia 2024
Odpowiedź od Designer Fireplaces
Hi Murray,
We're thrilled that you found your mirror to be nicely made with a good solid oak frame. It's great to know that the inspection upon delivery met your expectations.
Many thanks,
Designer Fireplaces
Had great customer service from this…
Had great customer service from this company. However the electric fire purchased with the suite stopped working after 3 months. The manufacturer of the fire sent a new one, which has stopped working after one week. To say I’m fuming is an understatement.
22 marca 2023
Opinia niezależna
Odpowiedź od Designer Fireplaces
Dear Lisa,
We apologize for any inconvenience you've experienced with the electric fire, and we understand your frustration. Please know that the manufacturer typically handles issues of this nature directly. While we do our best to assist and expedite the process, we're limited in our ability to directly resolve technical issues. However, as your fire is still under warranty, the manufacturer will be able to assist you in resolving this matter.
We're glad to hear you've had a positive experience with our customer service, and we remain available to assist you with any other questions or concerns you may have.
Best regards,
Designer Fireplaces
Totally brilliant (aka OakFireSurrounds)
We ordered a rustic oak surround with granite hearth and back panel. Not sure which finish best matched our other furniture we also ordered some samples which arrived next day and we emailed back to request the golden beeswax. We were kept informed of progress at every step. A little over a week from ordering everything was delivered safely to our living room.
We are very very pleased with this purchase and fully recommend Designer Fireplaces / Oak Fire Surrounds.
27 listopada 2023
Odpowiedź od Designer Fireplaces
Hi Chris,
We're delighted that you found the perfect finish for your rustic oak surround with granite hearth and back panel. Your positive experience with our sample service and the timely delivery is greatly appreciated. Thank you for recommending Designer Fireplaces.
Many thanks,
Designer Fireplaces
Media wall
Went to the showroom to get ideas for media wall. The staff were very helpful and friendly. Helped us to design the wall and pick the fire.
Would definitely recommend.
17 listopada 2023
Odpowiedź od Designer Fireplaces
Hi Debbie,
We're pleased you visited our showroom and found our staff to be helpful and friendly. It's great to know that you received assistance with designing your media wall and choosing the right fire. Thank you for the recommendation!
Many thanks,
Designer Fireplaces
Excellent product
Great company to deal with, I requested minor change to standard size which was accommodated without fuss and delivered on time.
1 grudnia 2023
Odpowiedź od Designer Fireplaces
Hi George,
We appreciate your feedback and are glad we could accommodate your request for a minor change. Punctual delivery is important to us, and we're pleased you had a positive experience.
Many thanks,
Designer Fireplaces
Excellent company
Customer service team were very helpful when placing the order. I received clear emails, updating me on progress. There was flexibility on delivery dates. Delivery was very smooth. We are extremely pleased with the mantelpiece.
21 grudnia 2023
Odpowiedź od Designer Fireplaces
Hi Ruth,
We're delighted to hear that our customer service team was helpful, and you found our communication and delivery process smooth. Your satisfaction with the mantelpiece is wonderful to hear.
Many thanks,
Designer Fireplaces
Odpowiedź od Designer Fireplaces
Hi Diane,
Thank you for your 5 star review.
Many Thanks,
Designer Fireplaces
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