Finery Recenzje 

Terrible customer service. Have ordered a dress for my husband’s funeral had order confirmation and money taken only after I chased the order as it had not arrived in the designated time to be told it is out of stock. They say that an email was sent however this is not the case. There is No contact phone number available which is really poor. Won’t order again with this company. Still waiting for a reply to my previous emails but alas nothing received. Poor customer service

I love the fit of these clothes. So well made. Generous with material so that you don’t get the “fits ok apart from under the arms” scenario. Useful good colours and practical wearable clothes. No bombarding with too many choices either. Love them. Just wish I could order shorter length on the mid rise dresses as I have to pay some one to shorten them. I’m 5ft.

Product arrived on time. The jacket I ordered was as I hoped and is perfect fit.

I have sent several requests I bought a jacket 3 weeks ago and I have had no contact. I need to now go through my card to get credited. I sent several messages and no response. Don’t waste your time or money

Returned a dress accussed me of wearing it which I wouldn't dream of doing and they refuse to reimburse me I like their clothes but will think twice of using them again want a refund

I very rarely write negative reviews but I will not buy from Finery again and I want to warn others about this company. The issue is not the clothing, the quality seems fine and i like the style of the clothing, but the way in which they deal with returns is terrible and I feel they are untrustworthy. I bought 2 dresses and as one didn't fit properly I returned
this dress. I only tried it on once and then it went straight back in the bag to return it. I expected to receive an email to say the refund was being processed but instead I received one saying that the dress was being returned to me as it did not meet their returns criteria. They stated the dress was dirty and the dress had no tags, which I did not believe as I did not remove the tags. I have now received the dress back and it most definitely is not dirty. I have checked everywhere and they have clearly lied about this. However it does have no tags which they have either removed or the dress had no tags when I first received it. This is now something I can not prove. I have never experienced anything like this before but I do tend to only buy from companies I know are reputable as I know things like this can happen! I hope this review is useful to others who have considered buying from Finery.

Really helpful assistants at Westfield Shepherds Bush who advised on length of trousers and pinned them for me.
Fantastic customer service!

I have dated this in December, but it started in November and continued throughout December. Ordered 4 dresses, only one arrived with the parcel marked by royal mail it had been opened. The customer service, well you cannot call it service, was atrocious. I think I have counted 18 emails, provided duplicate information, it was almost like a game that they would not respond. I was so full of hope about this brand as the style was fantastic, never ever again. The bank pulled the payment and advised me to go against the ‘advice’’ of finery to withdraw the complaint so they could eventually process a refund, as there was no guarantee it would be made and I couldn’t reopen a case.

I had already ordered the blouse. Wasn’t sure about the skirt, I waited and ordered a couple of months later. The fabric looks and feels beautiful and looks fabulous. My husband commented how elegant I looked. Highly recommended 😍

Fab clothes, beautifully designed and ethically produced, and efficient mail order service. All good, thank you!

I love the Finery brand - the fit is perfect for my figure and I love the styles and fabrics used in their garments which are good value for money.

Quick delivery, lovely products, good fabric

I love Finery dresses. They ooze style and quality. I have 11 now and enjoy wearing every one of them! Great prices especially when in the sale! Fast delivery

Good quality clothing. Excellent Sale. Delivery and refund perfect. Great styles. Thank you 😊

Arrived promptly had to send one dress back found it very easy Refund was promptly put in my account

First time shopping at Finery directly, and it’s not been a good experience.
I purchased a dress in the sale (last one in colour & size for me) received it on 6th January 2024. It’s a lovely dress, except for there is a slight minor fault with one of the collars with the stitching. So straight away, I messaged them through messenger. Still haven’t got any reply from them on there.
Then I emailed them about a week after messaging them on messenger, no response from them. So I then resent that email Wednesday just gone (17/1/24) still no response.

I’m not sure I’ll shop with Finery directly again!

I have bought several Finery dresses and found them to be lovely quality and great value. They get compliments! I really like that they make the same design in different fabric patterns, so that when you find a good cut to suit you it's possible to get it again. When I have needed to return something the process is fast and refund is speedy. Communication via email also excellent.

Ordered five dresses on 31st December, 2023. Advised on 4th January, 2024, that my parcel had been sent tracked via Royal Mail. When I used the tracking number, I was advised that Royal Mail was awaiting parcel. This went on for six days, when I decided to email the company to advise them about this situation. I emailed them twice, but both emails bounced back. I then decided to call the number on my emailed invoice. This telephone number belongs to Ghost, rings and then informs me that I have a three minute wait, after ten minutes, it cuts off and this happens continuously. By this time I was beginning to give up but that evening I received a text message from Royal Mail advising me that my parcel would be delivered today 11th January, 2024. When the postman delivered the parcel, the box felt empty and not sealed and Royal Mail had wrapped it in a polythene bag. I took photos of the package, declined it and handed it back to the postman. I now await a full refund from the company. Totally disappointed, as I have ordered from this company before with no problems.

Only 3 items in the box instead of 5, no way to contact. Emails returned so address doesn’t work, customer services number is for Ghostand then off, and no one replying on messenger. The box looked as though it had been tampered with and took longer to arrive than other brands. I used to used finery some time ago but am now expecting a full refund and will never use again.

Update: finery contacted me and refunded all 5 items and apologised. I still think the customer service needs to be more accessible and it shouldn’t be necessary to post a stinging review to get action! Thanks anyway finery - you made it ok in the end which was much appreciated.

I bought a jumpsuit at the beginning of December. Tried it on and it wasn’t really what I was looking for. Immediately repacked and sealed the package and sent it back. Weeks later I received the package back saying they wouldn’t accept it with no explanation as to why. I got in touch via email to be told that the suit was not in suitable condition. It’s in perfect condition. I looked into things further and this could also mean that any tags removed void the return. I hadn’t even noticed if there were or we’re not tags originally.
I’m fully aware that removed tags could mean they’ve been worn and I can’t prove otherwise other than I’m 5’2 and if I wore it I’d have to have it taken up a good few inches. So I’ve lost my money. I can accept that but felt I had to write a review and ask if this has happened to anyone else? As we buy more online it’s worrying that the buyer has not got a leg to stand on if something arrives without a tag. After reading other reviews I’m sorry to say I do not trust this company and will never buy from them again. You would be best buying from John Lewis who have a better reputation.