FILA Recenzje 

Placed an order on December 2nd and my order is still processing. Reached out twice no response. Very upset because I spent alot of money and at this rate I don’t think they’ll be here in time for Christmas. Very disappointing, awful customer service. If i could give them negative stars i would

Currently on hold with their customer service line for the past fifteen minutes as I've sent two emails with no response about an order that I placed on December 8th, and the current status is still marked as "PROCESSING." Seriously, it's been almost two weeks since I placed the order...the hell is wrong with this company? If the order even shows up, I'd be surprised. Do not order from this company directly, see if you can get their products through a second or third party. Totally incompetent.

Horrible service. A company as big as Fila should be a reputable company but unfortunately they are far from being such.
I placed an order online on 11/28 and the order has not even been shipped, I called them twice and was told both times that due to the holidays they are running 7 to 10 days behind? Yes today is Dec 20th and my order has not been shipped, I ask for the order to be cancelled and I was told they couldn't. I had used afterpay for the purchase and they have already deducted 2 payments. I had to go through them to file a dispute, but they also lag in taking action.
Do not buy from them!

Placed an order on November 28 and as of December 17 -22 the order is still in process same as day one. Emailed them with no response other communication. I thought Fila.com was a legitimate site but they a shady as shady gets.NEVER AGAIN. I've had some bad customer service in the past but this, by far, is the worst experience I've ever had

Terrible. Sent me the wrong item and then refused to apologize or take responsibility, I ordered again as it was a Christmas gift. I asked them to expedite the shipping on the second order but they refused. My return tracking for the wrong item shows it was delivered back to them yet I haven’t gotten a refund. The second order still hasn’t shipped, I called customer service and they said it should ship by the 22nd. Now I’m going to have to find another Christmas gift to replace this one and return it if it ever arrives, who knows when I’ll get a refund for either order.

Placed an order on 12-1-22 and as of 12-13-22 the order is still in process same as day one. Emailed them to get a case started already see it’s going to be a problem. Gave me a case number and no other communication. I thought Fila.com was a legitimate site but they a shady as shady gets.NEVER AGAIN

Dont buy clothing from FILA AUSTRALIA online.

I bought a pair of shorts size L. Too small.
So I paid $10 in postage and returned them in a perfectly good Australia Post cardboard box parcel and requested size XL.

FILA claim they "never received the shorts" so bad luck.

My loss they said.

No offer of any compensation, nothing. Gone. Too bad.

BUY WITH EXTREME CERTAINTY ONLY FROM FILA

Sure, we all like their products, and we are happy to buy them at discounted prices. No problem so far. Just be eyes wide open that the service that follows to deliver you the correct product is seriously lacking. So once you buy, sit and hold your breath and hope it arrives and hope it fits. Else you are in for a nightmare.

Decided to return shoes due to its extremely poor quality, and they did not give me full refund?
Basically I spent so much money to end up with nothing.
Their costumer service and their whole system is a joke.
Do yourself a favor and never buy from their website, it’s not worth it.

I'm a faithful customer to Fila website. This is probably my 6th or 7th purchase. Last two times have requested simple requests same day order requests which could have easily been accommodated if Fila wished. One was cancel an order within 15 minutes of making it. The second was changing a form of payment a couple hours of purchase, order has not been processed yet, nor left facility. Both times Fila waited a full 24 hours then told me hell no can't help you. Fk the customer evidently correct Fila? Yeah.

Commandé une paire de basket + 10€ de frais de port + 4€ de douanes pour au final recevoir un porte carte !!! Évidemment ils ne répondent plus aux mails...

After 11 weeks holes had begin to appear in the soles of my trainers meaning I couldn't wear them in wet weather. I only wear them on weekends so its a bit early for the soles to be wearing away. Very disappointed and I won't be purchasing FILA shoes again.

J'ai commandé deux paires de chaussures et deviné ce que je reçois un portefeuille à la place venant d'Asie, ce sont des voleurs, ne commander rien du tout, ce n'est pas une farce, fuyez ce site.

Gik på nettet, for at se om jeg ku finde et sted at kontakte Fila direkte. Men kan se på trustpilot, at det er spild af tid. Købte et par Fila sko til min søn. Næsten ikke brugt, fordi det ud af bagkapperne på skoen nu stikker et stykker hård plast, som borer sig ind ‘bagfoden’ (achillen?) Det er jo bare mærkeligt! Husker ikke hvor de er købt, men ja, kan se at Fila er ligeglad med kvali. Æv.

The shoes are hard inside, not as comfortable as they look - I bought the women's Orbit Zero. Also.... I am a USA woman's size 10.5, EUR size 42. Their size chart is wrong. And the shoe itself says it's a size US 11, but in reality it fits more like a 9.5! It just barely fits me, and there is no room for an insole or thick socks, 11 is their largest size in this shoe. Plus, they don't accept returns for sale items. So I'm happy... but I'm so glad I did not trust their sizing chart!

heueueueueu, très dégouté du site franceshopfila, j'ai passé une commande de chaussure marque Fila sur ce site avec 10euros de frais de port le 7/08/2022 et depuis le colis avec un numéro de suivi introuvable. Des envoies de mail répétitifs restant sans suite. Je suis très en colère et demandant qu'on me le rembourse, le service clientèle s'en fiche, un site à fuir.

very poor service, bought a pair of shoes online, 7 days no delivery, upon enquiering I was told Fila cant send the shoes because of their condition ...no futher email correspondance, overall very poor

Very poor quality shoe. Sole falling off after just 2-3 months of daily walking only. Shoe is Fila Memory go the Distance.

Had a very bad experience. Brought a pair of shoes. Hiring my feet not able to replace. Called customer service no position response, emails no positive response. Will never buy again

I bought 4 months ago a pair of FILA shoes and now the leather start to tear already and the stitching is already opening. I have send twice a mail to the customer service but still no reaction 😕