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They say the shipment will be done in 24 hours, the order never arrived and it has been almost 3 days. I called and they said that the shipment it is in 24 hours but the delivery can take up to 4-5 days. Of course on the website and all the emails those 4-5 days are NEVER mentioned so I wanted to cancel the order as I couldn't receive the package that late and they didn't want to cancel it. They said the product is already packed and the order can't be canceled at this point. Very rude customer "service" and completely inefficient not to mention that I cannot track my order on their website and I was not given a reason why that is happening.

They are cheating with prices, now its time for black friday discounts and they put normal price double as normal and put sticker extra discount (like 60%, 70%) to attract.
You can find same product on this page and in online shop from manufacturer.
I will put only some examples:
-Husky Anapurna sleeping bag on factcool you find normal price 308,99EUR and discounted price 139,99EUR (on husky.sk you can find recommended price as 159EUR, discounted price is 127,20EUR)
-Under Armour Shoes UA W HOVR Infinite 3 White shoes has on their site recommended price as 382,99EUR, now with extra discount you can buy this shoes for 156,39EUR (On manufacturer webshop you can find same product for 99,97USD - recommend price 120USD).
I think they want to attract buyers with this label of extra discount (over 50%). But they are still not the cheapest store.

Giubbino ombre pagato poco , il prodotto qualità prezzo è perfetto , la consegna un po' lunga 15 giorni perché arriva dalla Slovacchia poi in Italia con Bartolini, ho acquistato con carta di credito, la mia prima esperienzs è stata molto buona

HORRIBLLE EXPERIENCE, HORRIBLE CLIENT SERVICES.

1st. thing: They make FAKE promotions, resetting the timers and expiration dates all the time. Also, the prices stated to be on sale, are actually the original prices of the product.

2nd: They state the EXPEDITION time, not the delivery one, intentionally misleading the customers.

3rd: When i took my complaint to their customer support department, a fussy lady told me that it is not her fault that i don`t understand the difference between expedition time and delivery time, and that i can do whatever i want with my complaint.

As a response, i registred it to ANPC SAL, since it is litigious activity and i`m also publicly stating my experience on all platforms until it will be solutionated, so that others don`t have to live my experience.

1.9. I orderd a t-shirt and payed for it. 15 days later and I am still waiting. This is not the first time this has happend to me on this site. I even contacted them about it and they say that it's normal. As if !! Horrible expirience !!
I'll let you know when it arrives and tell you how the t-shirt looks.

Took 3 weeks for a dress to arrive from Romania to Bulgaria; the fabric was cheap, the sew was the lowest of effort, it was unnecessarily long and half the glitter (that was never suggested in the pictures by the way; it looked NOTHING like the pictures, even the zommed-in ones) fell down before i even tried on the dress. Imagine the dress after a wash.

Am primit 2 articole din 3 comandate f proasta calitate nu se aseamana deloc cu ce au in poze.am sunat sa le cer explicatii mi au zis sa rezolv cu firma de curierat !!!eu achitand integral produsele ...groaznica firma ...NU RECOMAND ..I DONT RECOMAND THIS FIRM.ABSOLUTELY AWFUL MATERIALS AND DOES NOT COINCIDE WITH WHAT THEY SELL ON PHOTOS ...NOT RECOMENDING !!

I am terrified of FACTCOOL !
I won't order never again there and that's for sure!
The clothes are horrifying qualify..
It's horrible service, no communion..nothing! Don't buy from that store!

my experience was perfect. quick delivery, right and in big sale item. recommend!

The clothes have poor quality and the sizes are not European.
It took more than 12 working days to recieve the package. The site mentions 7-12 working days.
I bought a skirt which in the picture had a belt made from the same fabric as the skirt, so it's a part of it. The belt was never included.
I don't recommend any purchase form these company. It's a waste of money.

Capo arrivato dopo una settimana. Purtroppo la taglia errata. Effettuato il reso il 4 Luglio, la spedizione a spese mie. Oggi siamo al 9 Agosto, ancora niente. Il servizio clienti riporta che il mio capo deve arrivare in Slovacchia, dopodiche' viene controllato e POI avviene il reso. Su altre mail non ho ricevuto semplicemente la risposta. Lo sconsiglio, a parte non conosciate al 100% che la misura andra' bene.

Compre lo que se supone eran crocs originales para hombre rebajados con unos costes elevados de gastos de envio pero aun asi me parecia buen precio y mi sorpresa fue que recibi una china barata que ni el color correspondia a lo que aunciaban. Por si fuera poco me dicen que puedo devolverlos pero corriendo con los gastos de devolucion. Estafadores

Acquistato 5 magliette, consegnate in 4 giorni, capi perfetti e taglie esatte, gran rapporto qualita-prezzo, consiglio vivamente!

Pessimi!
Non possi dare meno di una stella altrimenti lo avrei fatto! Compro spesso on-line ma nonostante tutto ero un po' titubante perchè questo sito non lo conoscevo, Tuttavia attirata dai prezzi molto abbordabili mi sono fatta tentare, a saperlo prima evitavo perchè non ho mai avuto un servizio così penoso. Compro un vestito pagando la spedizione, non va bene e allora chiedo informazioni per il reso.
Il reso è a mio carico e mi indicano dei siti per richiedere il servizio. Ergo il vestito l'ho pagato il doppio! (5 euro prima e 7 euro per il reso).
Passano le settimane e non ritrovo nessun accredito sul conto. Contatto il servizio clienti e prima mi dicono di attendere, ora mi dicono che non hanno ricevuto niente e che la mail del ritiro che ho inviato non dimostra l'effettivo ritiro.
Il corriere ovviamente non mi ha rilasciato nessuna ricevuta...a saperlo prima lo filmavo mentre gli consegnavo il pacco...
Ergo evitate!!!!!

I was sceptical and dubious at buying clothes from this website after reading 1 or 2 star reviews, but I was tempted to give it a go so I did and assuring myself in the mean time that I can send the clothes back if i wasnt happy. I suppose I have been lucky with my own buying experience.
I wish I could add photos as a proof that all the clothes that I ordered looks EXACTLY as in the pictures on the website. The material is superior, very good quality. The garments are NOT made in China.

These are one of the rarest moments where I can honestly say that I am truly happy and satisfied with what I have bought out of many other buying experiences, even in the clothing shops. THANK YOU Factcool!!!
Will definitely be buying from you in the future.

Really horrible experience, huge disproportion in quality of the product and price. Never again.

Horrible experience, I do not recommend ordering from this site. I ordered one dress that looked so nice on the picture, but the reality is totally different. Color of the dress is different, structure of the dress is different and the material of the dress is just horrible.

Ero un po' scettica,dato che non conosco questo sito...Ho ordinato un vestitino seguendo la tabella taglie...ho preso la mia solita M e corrisponde,mi sta alla perfezione.Tessuto niente male,abito davvero carino.Spedizione con Bartolini arrivata in 10gg.Penso che ordinerò altro

I bought a dress that looked amazing on their website but I AM TRULY DISAPPOINTED. The material is poor quality, the dress is different from the pictures, it also has a stain on the sleeve…. The bow is horrible. I can’t believe this product is still on the market 🤯