Extra HelpRecenzje 

73
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This company helped my father with his shopping but, when he became unwell, they went above and beyond to help him even more. Carol and Dawn were wonderful, supporting both him and me in his last few... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Dear Yvette I would like to express my sincere thanks and appreciation for the help and support provided to my parents. Throughout the time they received your help, the staff were al... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have nothing but nice things to say. I was looking for a long time, trying to find someone that would be able to do what I needed at a reasonable price. Alexandra from Extra Help was extremely h... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Jill was a very professional person which attended to my needs and anything else I required. She was always on time and very friendly. I would be very happy to use this service again and would recomm... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Pomoc w domu
  2. Usługa sprzątania
  3. Organizacja wspierająca osoby niepełnosprawne
  4. Agencja pomocy domowej
  5. Sprzątanie domów

Napisane przez firmę

Extra Help is an award winning home help franchise - originally set up to respond to the needs of home help for elderly people who were still living independently and needed a helping hand. We recognised that many elderly people didn’t necessarily need a full-time or live-in carer, but having help with domestic tasks could significantly prolong the time that they were able to stay in their own homes. And sometimes, it’s just about providing company; a friendly smile and a small chat which could mean the world to someone who lives alone. Since launching, we have expanded our range of services to include parent’s help and domestic cleaning services. This enables us to provide ad-hoc or regular assistance to new and working parents, working professionals and just about anyone who needs us. We can help with all sorts of domestic tasks and nothing is too much trouble. Our experienced, trustworthy and fully reference-checked home-helpers are always on hand with a friendly smile to help with a diverse range of everyday jobs, from cleaning to gardening, shopping and meal preparation. We aim to always provide you with the same home-helper but, if this is ever not possible, we’ll always honour our commitment to you and send an alternative. Our charges are simple, straightforward and affordable so that clients can easily keep control of their home-help budgets. We can provide you with a one-off, occasional or regular home-helper to meet your requirements, and our comprehensive range of services means that you only ever need one point of contact for all your domestic needs. So no more time wasted talking to different companies to source a cleaner, gardener, dog-walker, senior sitter or driver – simply talk to Extra Help and let us give you the helping hand you need. We are accredited by the British Franchise Association and won the BFA HSBC Lifestyle Franchise Award in 2023, we have over 30 branches nationwide currently - please mention your local branch in the review!


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

73 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(73)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 45

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Gratitude for a wonderful experience


Dear Yvette

I would like to express my sincere thanks and appreciation for the help and support provided to my parents.

Throughout the time they received your help, the staff were always helpful, kind and compassionate.

They treated my parents with dignity and respect and their patience and understanding made a real difference to our family. Their hard-work, dedication and genuine support were greatly appreciated and never went unnoticed.

I would not hesitate to recommend their services to others seeking reliable and compassionate support.

With thanks and appreciation
Jo

18 maja 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Hi Jo, thank you for your lovely review. We really appreciate you taking the time to post this. These reviews mean so much to us all at Extra Help, especially Yvette and her team in Chichester.

Oceniono na 5 z 5

A company that really cares about individuals

This company helped my father with his shopping but, when he became unwell, they went above and beyond to help him even more. Carol and Dawn were wonderful, supporting both him and me in his last few months of life, and Emma (who I only recently met) also cared for him for 4 years. Dawn in particular was an absolute angel.
I can’t fault this company and the employees I met. Beautiful humans!

19 czerwca 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Hi Suzanne, thank you so much for leaving such a lovely review. Carol and Cath and the team in Wirral do an amazing job, it’s great to receive reviews like this for us all at Extra Help.

Oceniono na 5 z 5

Excellent quality house keepers

Excellent quality house keepers. Always thorough. Reliable. Highly recommend.

31 maja 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Thank you Em for taking the time to give us a great review. These reviews mean so much to all of us at Extra Help especially Alexandra and her team.

Oceniono na 5 z 5

Twice weekly help

Jill was a very professional person which attended to my needs and anything else I required. She was always on time and very friendly. I would be very happy to use this service again and would recommend anybody requiring help long term or short help, to get in touch with this company.

8 kwietnia 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Hi John, so glad you were happy with the service Jill provided. Thank you for taking time to leave a review, these reviews mean so much to all of us at Extra Help.

Oceniono na 5 z 5

I like how this company offers a… service with client care at the heart of it

I like how this company offers a bespoke service for people who are genuinely struggling. Baz who completed the work for me was non-judgemental, with a warm manner and completed the work to a tight deadline.

29 marca 2026
Opinia niezależna
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Odpowiedź od Extra Help

Dear Mayapee, thank you for taking to time to review the Extra Help service. These reviews are very important to us all. We’re so glad you like our service.

Oceniono na 5 z 5

Always look forward to my Tuesday clean!

From the moment I contacted Alexandra at Extra Help to inquire about a cleaner, the service has been excellent- Alexandra took time to find out what I needed and then went on to match a suitable cleaner to our situation.
Our cleaner Maria is always punctual, very friendly and works very hard. I am happy with the clean every time.

Overall very happy and would highly recommend.

29 marca 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Hi Christine, thank you so much for taking the time to review the service for Extra Help. We’re all delighted to hear how happy you are. These reviews are so important to our lovely franchisees. Alexandra and Maria will be delighted with your feedback. Thank you again.

Oceniono na 5 z 5

Friendly and excellent service.

The girls ask what needs doing and will do anything and they do everything well. The girls are very thorough when cleaning even moving furniture and going further than I expected. They emptied my bins even taking the rubbish down to the back steps to the bins in the lane. They have helped me while I have been recovering from a hip operation.

5 marca 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Hi Jean, thank you so much for taking the time to review Extra Help Plymouth. Lulu and her team work really hard to make a difference to people lives. I’m glad they could provide the help you’ve needed after your operation.

Oceniono na 5 z 5

Reliable, trustworthy and friendly service

The lady, Linda, that comes to assist my father is amazing. She is reliable and friendly and has become very special to our family. She offers companionship along with household duties and goes above and beyond to ensure his wellbeing.

18 lutego 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Hi John, thank you for your lovely review. These reviews mean so much to all of us at Extra Help. So glad to hear Linda is making a difference for your father and for peace of mind for the family.

Oceniono na 5 z 5

Great service

I am lucky to be able to use this service the people they send are very helpful and kind and always engage with my husband so I can go out knowing he is safe and being looked after very well also if I send a message or email with any questions they will get back to me very quickly with answers so I feel I am in touch at all times

31 stycznia 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Thank you Carmel for taking the time to review the service you’ve received are receiving from Sam and her team in NW Leicestershire. It’s a great boost to all of us at Extra Help to know what a difference our services make.

Oceniono na 5 z 5

A very good service

Review from John D:
Very good service Very friendly. Always willing to help. Always in a good mood and happy personality.

Nicki is a very likable woman and I'm very pleased to have work for me.
Thank you Extra Help NWL

24 lutego 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

To Mrs MacMillan and John, thank you so much for taking the time to review our service. So glad you are happy with the services we supply. Your reviews mean a lot to all of us at Extra Help.

Oceniono na 5 z 5

Genuine caring nature

The genuine care, Flexibility & willingness to go the extra mile to very greatly appreciated. I was very happy to get extra visits when I was in hospital

24 lutego 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Thank you Brian, thank you for taking the time to review Extra Help. It’s lovely to hear how happy you are with the service Sam and her team are supplying for you and also visiting you in hospital.

Oceniono na 5 z 5

Really nice and helpful people to deal with

I have nothing but nice things to say.
I was looking for a long time, trying to find someone that would be able to do what I needed at a reasonable price.
Alexandra from Extra Help was extremely helpful although I was asking for fewer hours than they would do normally.
Communication is really good and Sandra who visited has been excellent.
If you are thinking about any help you might need, give Extra Help a ring.

30 stycznia 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Thank you David for your lovely review. These reviews mean so much to all of us at Extra Help. Alexandra and her team will be delighted.

Oceniono na 5 z 5

It was by pure chance I came this…

It was by pure chance I came this service and I am truly thankful I did.
My mum is 90 and in past any help she's had they have stolen from her, so both very apprensive about this.
It took alot to convince my mum but she was willing to try.
She met a lady called Katy, who was the manager. After a long meeting and chat about her fears, anxiety and trust issues, Katy offered to be her person to provide the service.
From this day, Katy has been excellent, her and my mum.have built-up a good relationship. Katy always checks in to see what needs doing, she is punctual, she delivers a high standard. She is respectful of mums environment. She communicates with me after each visit.Her rates are very reasonable and its changed my life and my mums.
I would highly recommended her services, as from our experience she is very good. She will vet carefully any new recruits, which is important, DBS checking is mandatory again important.
Thanks Katy for everything.

5 lutego 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Dear Mrs E, thank you so much for taking the time to write this lovely review. I’m so sorry your Mum had such bad experience in the past and so glad you found Extra Help. Katy and her team are fabulous and go above and beyond in the service they provide. We pride ourselves on providing an outstanding service for our clients across the county.
Reviews like these mean so much to us all.

Oceniono na 5 z 5

The Amazing Extra Help South Hams (Torbay…

Extra Help South Hams (Torbay) have been a real life-line in helping to care for my elderly mother. Sarah and her team (especially Kerry), provide daily support and companionship whilst also helping with chores and ensuring my mother is able to remain in and look after her own home. Sarah provides an excellent service, always friendly whilst being professional. They always go the extra mile and I would recommend then to anyone in a similar position. Thank you!

6 lutego 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Hi Ian, thank you so much for your lovely review. Sarah and her team work really hard to give the best possible service, these reviews mean so much to the whole team. So glad to hear your mother is able to stay at home with the help she needs.

Oceniono na 5 z 5

Great experience with the company

Great experience with the company. Very caring individuals.

5 lutego 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Hi Sezen, thank you so much for taking time to review our service. We’re all delighted you’re happy. Your reviews mean so much to the whole Extra Help team.

Oceniono na 5 z 5

House cleaning…

The cleaner is very kind and polite plus does a great job. Turns up on time & the place is thoroughly cleaned. Definitely worth the money & recommended.

31 stycznia 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Thank you Peter for taking the time to review Extra Help, we’re delighted to hear you’re very happy with the service. It means a lot to the whole Extra Help team.

Oceniono na 5 z 5

Domestic help

The helper provided has been exactly what we needed. She is excellent at her job and a great support.

20 grudnia 2025
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Hi Lindsay,

Thank you so much for your kind review, these reviews mean a lot to the Extra Help franchisees and their teams.

Oceniono na 5 z 5

Invaluable support.

Extra Help Huntingdonshire has been invaluable to me over the past 2 years, providing home support services, that has taken considerable pressure off me.
As a carer for a family member I am now able to concentrate on caring requirements in the knowledge that Caroline and her team are supporting me.
I have found Extra Help Huntingdonshire very professional, reliable and flexible both in the services provided and with exceptional customer service.

15 stycznia 2026
Opinia niezależna
Logo Extra Help

Odpowiedź od Extra Help

Hi Jeff, thank you for taking the time to review the service you’ve had from Caroline. It means a great deal to all of us at Extra Help and especially to Caroline and her team.

Oceniono na 5 z 5

Everyone been so helpful

Everyone been so helpful. Nothing too much trouble. Very supportive.

19 listopada 2025
Opinia niezależna
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Odpowiedź od Extra Help

Thank you for your review Michelle, it means a lot to all of us at Extra Help to receive great reviews.

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