The whole experience of buying, installing and using my lightheart cook stove has been a revelation compared to any other company l have ever delt with they really are bothered. I cannot rate this fir... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Zobacz więcej
Reakcja na opinię
Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Producent kominków
- Dostawca urządzeń grzewczych
- Sklep z przyborami kuchennymi
- Producent
- Budowniczy pieców
- Sklep z kominkami
Napisane przez firmę
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Dane kontaktowe
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Zjednoczone Królestwo
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,4
Doskonała
512 recenzji
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Could be a lot better......
There needs to be improvement with dispatch and delivery times and also value for money with spares
29 września 2025
Odpowiedź od ESSE
Thank you for your feedback. We are currently working to improve our delivery times as we receive a significant increase in orders during the colder months. To manage expectations we quote 6 working days for despatch at the time of order, and I can see your order was despatched within that timeframe. With kind regards, the ESSE team.
Not good service
Not good service! Phoned to check items I required and was given wrong information.
Items took weeks to arrive and arrived next day after continually telephoned to chase.
Then wrong item sent.
23 września 2025
Odpowiedź od ESSE
Thank you for your feedback, to manage delivery expectations we quote 6 working days for despatch at the time of order. I can see your order was despatched within that timeframe.
I understand the correct item was recieved, but this was not what you wanted. To order the correct item and arrange a return of your incorrect order, please contact enquiries@esse.com. Kind regards, the ESSE team.
Excelleny company
Excelleny company, went in as we were passing and they showed all around even though we hadnt booked. Learnt a lot about them and the cooker itself is fantastic. Thankyou.
22 stycznia 2025
Odpowiedź od ESSE
Thank you for visiting the ESSE Factory Showroom, if a member of the sales team is available we do our best to accommodate 'drop ins'. We are pleased we had the opportunity to show you our products. Thank you for leaving our team your kind review. With the best regards, ESSE.
No problem ordering and delivery…
No problem ordering and delivery excellent as always 👌
16 września 2025
Odpowiedź od ESSE
Thank you for your kind review. Warm regards, ESSE.
Helpful and knowledgeable company
Great that spares are available for our aga and this company is extremely knowledgeable and helpful. However I’ve deducted a star because P&P is far too expensive and cost much more than my order! It also took quite a while for my order to arrive. Otherwise I’d have given 5 stars.
23 września 2025
Odpowiedź od ESSE
Thank you for taking the time to leave your feedback, we are pleased that our team could assist with the maintenance of your ESSE range cooker. With kind regards, ESSE.
Odpowiedź od ESSE
We are pleased to receive your positive review. Thank you.
Odpowiedź od ESSE
Thank you Mr Thomas. With warm regards, ESSE.
ESSE Solo
Quick answers to questions about one of their older products for which I needed parts. A traditional British firm that I hope continues for many years to come.
22 września 2025
Odpowiedź od ESSE
Thank you, we are pleased that we could assist with the service of your ESSE stove. We shall share your kind review with our team. Warm regards, ESSE.
Easy to order
Always a pleasure ordering parts for My esse fire it's so easy and delivery is very fast
15 września 2025
Odpowiedź od ESSE
Thank you for your kind review. ESSE.
The right parts arrived really quickly…
The right parts arrived really quickly so we weren't cold for long 😜
21 września 2025
Odpowiedź od ESSE
And your ESSE will keep you warm throughout the winter. Thank you for taking the time to leave your kind review. Best regards from us all at ESSE Engineering.
Communication was brilliant
Communication was brilliant. Very helpful in advising correct part needed.
19 września 2025
Odpowiedź od ESSE
Thank you Gillian for taking the time to leave us your review. Kind regards, ESSE.
It was easy from beginning to checkout
It was easy from beginning to checkout
The items were sent quickly and were well packed
Being able to buy parts for my stove is such a blessing
19 września 2025
Odpowiedź od ESSE
We are pleased we could be of service. Thank you from ESSE.
Spares......
Used a few times for spares on our esse wood fired cooker always helpful with plenty of knowledge
19 września 2025
Odpowiedź od ESSE
Thank you for your kind review. Warm regards, ESSE.
Great Customer service
Customer service spotted my error and informed me when ordering incompatible items. Sent me the items I needed quickly and well packaged.
17 września 2025
Odpowiedź od ESSE
Thank you for taking the time to write your review. With kind regards from the ESSE Team.
The item was damaged in transit and…
The item was damaged in transit and replaced without fuss
13 września 2025
Odpowiedź od ESSE
Thank you for your review. The ESSE Team
Odpowiedź od ESSE
Thank you for your review. With kind regards from the ESSE Team.
Perfect for replacement parts for our…
Perfect for replacement parts for our Esse 500.
Great prices and fast shipping delivery options.
4 września 2025
Odpowiedź od ESSE
Thank you for your review. With kind regards from the ESSE Team.
Just brilliant
Fantastic! Yes it takes longer for items to arrive than Amazon, but this is a small company. When the parts did arrive for our old EC, I had to give Esse a call for advice on how to fit them. Greg was extremely helpful, it's so refreshing to use a company with such good customer service and who produce such great products. The Esse EC we got parts for is now 24 years old and still running beautifully, and our 2019 Bakeheart is just as robust. They're not owned by a faceless American conglomerate like other range cookers, they don't stop parts availability when the cooker hits ten years old and they don't try to sell you a new one. Just a good old fashioned British company with a long heritage, producing the best products they possibly can.
1 września 2025
Odpowiedź od ESSE
Thank you for your kind feedback. Please let us know if you need any further assistance in the future! With bestregards from the ESSE Team.
Poor delivery service
Wonderful Esse Stove and thankfully the company we purchased it from chased up the delivery. It was just the delivery service that let it down.
1 września 2025
Odpowiedź od ESSE
We apologise for the delay in the despatch of our spare parts, we receive a significant increase in order levels during the colder months. We are doing our utmost to improve our delivery times. Thank you for your feedback. ESSE.
Ordering the parts I needed was easy but more info would have helped
Ordering the parts I needed was straight forward and friendly. The only problem was that I had to order the parts separately. If I'd been told the riddle bar attachment didn't come with the grate it would have saved a bit of time.
4 września 2025
Odpowiedź od ESSE
Thank you for your feedback, we will make sure this is clear in the future. With kind regards from the ESSE Team.
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