The whole experience of buying, installing and using my lightheart cook stove has been a revelation compared to any other company l have ever delt with they really are bothered. I cannot rate this fir... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Zobacz więcej
Reakcja na opinię
Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Producent kominków
- Dostawca urządzeń grzewczych
- Sklep z przyborami kuchennymi
- Producent
- Budowniczy pieców
- Sklep z kominkami
Napisane przez firmę
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Dane kontaktowe
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Zjednoczone Królestwo
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,4
Doskonała
512 recenzji
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Third time lucky
First delivery was someone else’s order, second contained all items but one side brick was broken, quickly replaced on each occasion.
26 października 2025
Odpowiedź od ESSE
Thank you for your review and your patience with the order discrepancies. With kind regards, ESSE.
Get the orders processed and sent out…
Get the orders processed and sent out as fast as the payment is taken from customers accounts other wise exceptable.
26 października 2025
Odpowiedź od ESSE
Thank you for your feedback. We are currently working to improve our delivery times as we receive a significant increase in orders during the colder months. To manage expectations we quote 6 working days for despatch at the time of order, and I can see your order was despatched within 3 working days. With kind regards, the ESSE team.
as the driver wouldn't deliver
as the driver wouldn't deliver, you sent my fitre by post
thank you
24 października 2025
Odpowiedź od ESSE
Thank you for taking the time to leave feedback. With kind regards, ESSE.
Odpowiedź od ESSE
Thank you for your review. With kind regards, ESSE.
Good service and communication from…
Good service and communication from esse a bit pricey for postage
12 października 2025
Odpowiedź od ESSE
Thank you for your feedback, we shall share it with the team. With kind regards, ESSE.
Easy to use online store and prompt…
Easy to use online store and prompt delivery
19 października 2025
Odpowiedź od ESSE
Thank you for your review.
Odpowiedź od ESSE
We are pleased you took the time to leave us a review. Thank you, ESSE.
Excellant service
Excellant service . Quick response to my request to change my order for a range cooker . Thank you
17 października 2025
Odpowiedź od ESSE
Thank you for your review. ESSE.
I purchased spare parts for my Esse…
I purchased spare parts for my Esse wood-burning stove, replacing the grate and top baffle plate. The old parts were worn out and needed changing. The new ones fit perfectly, were easy to install, and the stove now works efficiently again.
When I received the parcel there was no baffle plate this was a Friday phoned them up they said i would have it next day it arrived before dinner.
13 października 2025
Odpowiedź od ESSE
Thank you for taking the time to leave our team your kind review. With kind regards, ESSE.
Odpowiedź od ESSE
You are welcome. ESSE.
Friendly and helpful staff
Friendly and helpful staff, and swift delivery of the required item. Confirmed the benefit of selecting an Esse wood burner a number of years ago...with their help I'm confident it will provide good service for many years....
3 października 2025
Odpowiedź od ESSE
Thank you Richard. With kind regards from everyone at ESSE.
Odpowiedź od ESSE
We are pleased you found our spares service satisfactory, thank you for your kind review. ESSE.
Good advice and good service
Good advice and good service, even when there was an intial problem with the order. All sorted very professionally. Thanks
29 września 2025
Odpowiedź od ESSE
We are pleased we could resolve your issues. With kind regards, ESSE.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
29 września 2025
Odpowiedź od ESSE
Excellent! We are pleased to receive your glowing review. With kind regards, ESSE.
Emails and queries answered quickly and…
Emails and queries answered quickly and helpfully.
Good supportive advice given.
Thanks
3 października 2025
Odpowiedź od ESSE
It is good to hear positive feedback on the customer support we offer. Thank you for leaving your kind review. Warm regards, ESSE.
Prompt and really helpful email…
Prompt and really helpful email responses and, though not required in the end, a welcome offer to call their technical team if a problem replacing the baffle arose.
4 października 2025
Odpowiedź od ESSE
We are pleased that we could be of assistance. Thank you for your kind review. ESSE.
great customer service
great customer service
the guy I dealt with in technical found the parts even though they wasn't on parts list
25 września 2025
Odpowiedź od ESSE
We shall pass your message on to our technical advisor. Thank you for leaving your kind review. Best regards, ESSE.
Very good service and fast delivery I…
Very good service and fast delivery I use them all the time
26 września 2025
Odpowiedź od ESSE
Thank you. ESSE.
Custom taxes
I got hit with additional custom taxes after ordering my parts from ESSE before they were delivered by the courier company. This is not ESSE’s fault but it left a bad taste. If they had a warning on their website that orders from EU customers would incur additional custom charges then I would have expected this.
2 października 2025
Odpowiedź od ESSE
We appreciate your feedback and shall share it with the website developer. Thank you for taking the time to leave us a review. With kind regards, ESSE.
Very expensive delivery for small spares
Shipping was ridiculously expensive for the small item I bought and it still took well over a week to come. I get that bigger items will command a bigger delivery, but this was a couple of wires. You should really sort this
30 września 2025
Odpowiedź od ESSE
Thank you for taking the time to share your feedback. Kind regards, the ESSE team.
Doświadczenie Trustpilot
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