After visiting well know clothing store I almost purchased a mens Carhartt sweatshirt for £90. Common sense prevailed and I searched on line for same item. Stumbling across EQVVS, I noticed same sweat... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a Carhartt Tshirt (which is great by the way) which got delayed thanks DHL. The EQVVS team were so responsive and helpful to my enquiries to see if they could help track it down as the DHL lin... Zobacz więcej
I bought a Ralph Lauren jacket which developed a manufacturing fault . RL told me that I had to contact Eqvvs re my issue. I contacted Eqvvs by email and had an immediate phone call back from Dominic... Zobacz więcej
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EQVVS - the website is well laid out and easy to navigate. Description of the item is full and accurate. Payment was easy there are several ways to pay covering every reasonable possibility. My items... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
EQVVS aims to provide the latest on-trend, premium menswear brands to push the boundaries of our fashionable shoppers.
Dane kontaktowe
High Street 281, LN2, Zjednoczone Królestwo
- info@eqvvs.co.uk
- www.eqvvs.co.uk
4,4
Doskonała
474 recenzji
Odpowiada na 28% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy transaction as always 👍
17 czerwca 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Richard,
Thank you for your kind review! We're thrilled to hear that you had an easy transaction with us. Your satisfaction is our priority, and we appreciate your continued support. Looking forward to serving you again!
Thanks,
EQVVS
Holes in polo shirt - no refund
Bought a Ralph Lauren polo shirt. Wore it once - found two holes in the back. Sent it back. Refused a refund. I understand the no wear no wash rule but they sold me a shirt with holes in it that they can’t resell. Disappointing. Will never use them again.
17 czerwca 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Jeremy,
We are sorry to hear about your experience. Our returns policy, stated in our Terms and Conditions, does not allow returns of items that have been worn and washed, as it is challenging to determine when any damage occurred.
For clarity, we do offer free returns and exchanges for faulty items if reported to our customer service team within 5 days of delivery. Unfortunately, we cannot process refunds or exchanges for damage reported beyond this period, especially if the item has been worn.
We appreciate your understanding and thank you for your feedback.
All the best,
EQVVS
Over and Above
It was totally down to one diligent and tenacious EQVVS individual, Jules.
I received an email from Jules today to ask me if I no longer wanted a product that had been returned by the courier.
Apparently the courier reported back that the package was refused. Jules had the foresight to check in with me. Transpires that we had a number missing from my Postcode, most likely my mistake!!
Jules then got straight back on the case, and left me with confidence that my purchase will be delivered a.s.a.p. To fit in with my holiday, for which I purchased said item.
I call it ‘over and above’ and excellent and considered customer service. And I hate to say it, something that has become a somewhat forgotten art form!
Thank you Jules……….
Keith
7 czerwca 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Keith,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Jules. We pride ourselves on providing exceptional customer service, and it's great to know Jules went above and beyond to ensure your purchase arrived on time. We appreciate your kind words and look forward to serving you again.
Best regards,
EQVVS
Jules is amazing
Jules is amazing. My delivery didn't arrive and she was polite throughout and even put £10 gift card in next package as a way of apology. None was needed and you guys are fantastic.
6 czerwca 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Aaron!
Thank you for your wonderful review! We're thrilled to hear that we were able to resolve your delivery issue promptly. Her dedication to excellent service reflects our commitment to our customers. We appreciate your kind words and support.
Best regards,
EQVVS
I always buy my clothes from you
I always buy my clothes from you, I've never had any issues and the clothes have always been top quality
1 czerwca 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Wayne!
Thank you for your loyal support! We're delighted to hear you've always been satisfied with our top-quality clothing. Your continued trust means the world to us, and we look forward to serving you again.
Best regards,
EQVVS
The company were very professional.As a…
The company were very professional.As a result of the parcel been taken to wrong address.
The matter was resolved with the intervention of a very mature and helpful Customer Service. Jules seemed to be the main person dealing with the matter at hand and despite having to track the parcel kept me informed all the way. Well done Jules. Thankyou
30 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Jennifer,
Thank you for your kind review! We're pleased to hear our team, especially Jules, provided professional and helpful service in resolving the parcel issue. Your satisfaction is our priority, and we appreciate your recognition.
Best regards,
EQVVS
The go to place for designer brands…
The go to place for designer brands ..always sort me out with discounts. First class
30 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Andy!
Thank you for your fantastic review! We're delighted to be your go-to place for designer brands and happy to hear you appreciate our discounts. We look forward to continuing to provide you with first-class service.
Best regards,
EQVVS
Great service handling a return…
Great service handling a return. Highly recommended
22 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hey Colin,
Thanks so much for taking the time to leave us a review, we really appreciate it.
Look forward to having you shop with us again.
Thanks again,
EQVVS
First Class Customer Service
Customer service is absolutely first class. Had the help of Jules who was incredible.
Very friendly, knowledgeable and helped to turn around an exchange in no time. Very grateful Jules, you are amazing!!!!!!
21 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Julie,
Thanks so much for leaving us such a cracking review.
I'm glad Jules was able to help you, she's definitely a wizz at getting stuff done!
We look forward to having you shop with us again soon.
Thanks again,
EQVVS
Great place to shop and fabulous…
Great place to shop and fabulous customer service! Will keep shopping here! Thank you.
20 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Lucy!
Thank you so much for your wonderful review!
We're thrilled to hear that you enjoy shopping with us and appreciate our customer service. We look forward to serving you again soon!
Many thanks,
EQVVS
Excellent customer service.
Very prompt and with excellent customer service.
16 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Wilma,
Thank you for the kind words!
We're delighted to hear that you had an excellent experience with our customer service team. Prompt and attentive service is our priority, and we're glad we could meet your expectations.
If you ever need assistance in the future, please don't hesitate to reach out.
We appreciate your feedback and your support!
EQVVS
Fantastic shopping experience
Fantastic shopping experience Harry and the staff are friendly and really helpful in helping choose items that are right for the customer. The range of clothing is extensive and there is Definately something for everyone.
15 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Stephen,
We're thrilled to hear about your fantastic shopping experience with Harry and our team! Providing friendly and helpful service is always our goal, and we're delighted to know that we hit the mark.
With our extensive range of clothing, we strive to cater to every customer's needs and preferences. Thank you for your kind words and for choosing us for your shopping needs.
We look forward to serving you again soon!
EQVVS
Jules was a gem
I had an issue with an item that I returned to EQVVS, via Royal Mail. I made contact with the company and Jules was the customer service advisor who responded to my enquiry. She was extremely helpful in helping me resolve the matter. Thank you Jules.
15 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Susan,
Thank you for your glowing review!
We're thrilled to hear that Jules provided you with exceptional customer service and helped resolve the issue promptly.
We'll be sure to pass along your kind words to her. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!
Many thanks,
EQVVS
Jules is a gem!
Jules is a gem!
Parcel didn't arrive (a typo I made in the post code probably didn't help), but Jules responded quickly and in a very friendly manner to get it sorted. Clearly not a one-off given other reviews.
14 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hello!
Thank you for your wonderful review!
We're delighted to hear that you had a positive experience with our customer service advisor and that your enquiry was swiftly addressed.
We will pass on your kind words to Jules! She'll be absolutely chuffed.
We look forward to seeing you again soon!
Many thanks,
EQVVS
Best retailer I have used by far- items…
Best retailer I have used by far- items alway come quick- great customer service- and keep you informed all the way- 5 star review
14 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Phillip,
Thank you so much for your glowing review! We're thrilled to hear you had a fantastic shopping experience with us. Looking forward to your next visit!
Warm regards,
EQVVS
Awful service
Awful service. EQVVS Sent item by dpd who said they tried to deliver it but I wasn’t in when I absolutely was. I contacted EQVVS who just told me to collect it. The shop is over a mile away and im disabled. I’ll never order from them again. Avoid at all costs!!
EQVVS have since been in touch and resolved this issue
3 maja 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi Craig,
We're truly sorry to learn about your less-than-ideal experience with our DPD courier service.
However, we're relieved to hear that our customer service team was able to assist you in resolving the issue.
Please know that we're here to support you with any further barriers you may encounter whilst shopping with us. We appreciate your feedback.
Many thanks,
EQVVS
Great customer service
Great customer service, very attentive when my parcel was missed placed by the courier.
26 kwietnia 2024
Opinia niezależna
Odpowiedź od EQVVS
Hi David!
We're thrilled we could swiftly sort out the issue for you. Customer satisfaction is our top priority.
Enjoy your goodies, and we can't wait to have you back shopping with us soon!
Many thanks,
EQVVS
Here's to smooth deliveries next time.
Jules was fantastic whilst dealing with…
Jules was fantastic whilst dealing with my concern!
24 kwietnia 2024
Opinia niezależna
Odpowiedź od EQVVS
We're thrilled you had a 5-star customer service experience with us!
Thank you for your kind words. Resolving your issue promptly was our top priority, and we're glad we could assist you.
We appreciate your support and look forward to welcoming you back!
Many thanks,
EQVVS
Returns
You pay for delivery, then they charge you for a return, when the item doesn't. WRONG ... Rubbish company
13 kwietnia 2024
Opinia niezależna
Painfully slow to refund if at all
19 kwietnia 2024
Opinia niezależna
Odpowiedź od EQVVS
Hey Tim,
Thanks for reaching out about this. We're really sorry about the delay in getting your refund sorted out. Your feedback means a lot to us, and we're committed to making things right for you as soon as possible.
I'm happy to let you know that your refund has been processed successfully and should be back in your original payment method in just a few days. I completely understand that the wait can be frustrating, and I'm sorry for any inconvenience it's caused.
Just so you know, your refund was processed prior to our 12-day deadline stated in our T&Cs, so we hope you'll get your funds back promptly. We're here to help if you need anything else.
Thanks again for your patience and understanding.
Many thanks,
EQVVS
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