empower-retirement.com Recenzje 412

Negative stars - Daily Repeated Account Access Failures over the course of several months and Unacceptable Platform Issues

I’ve been unable to reliably access my Empower Retirement account for months due to repeated login failures and meaningless error messages like “an error has occurred.” This is a financial platform, and the lack of basic functionality and transparency is unacceptable.

Today, I spent over an hour on hold with support, reset my password using a temporary credential, and briefly regained access—only to be locked out again the same evening using the new password I just created. This is not a one-off issue; it’s a pattern.

On top of that, requiring users to disable VPN access just to log in is both unreasonable and a red flag from a security and usability standpoint.

There is also no effective self-service option to manage or roll over funds, forcing reliance on a broken support process that wastes customers’ time.

At this point, I’ve lost confidence in your platform entirely and am moving my 401(k) assets to another provider.

I expect a direct explanation for:

* The repeated login failures
* The lack of meaningful error messaging
* The VPN restriction requirement
* The absence of reliable self-service functionality

This experience is unacceptable for a company managing retirement funds.

Is a zero star possible? 3 hours on the phone with these folks with no internal communication. So frustrating and such a bad experience in rollling over my 401k, Would NOT recommend.

I'm only writing this is you because the people discovered there are going to be charged with robbery since I never got my money and they were supposed to send it to me I never received it and I do have an attorney that's working on the charges that will be filed against them this company should go to jail for what they did

I would give them zero stars if it let me. I have been trying to withdraw my funds and move it to another company and they refuse to release it. I am consolidating and have transferred from other companies in one day. It has been since February with this company and they keep saying they need something else. The company that is going to receive the funds is dumbfounded. They say they have never encountered this. Can you believe that they will not release my money? Unless, you want the same situation, I highly recommend that you not use this company. And if you do, good luck being able to withdraw it.

Empowerment Retirment Savings is the worst retirement fund. I was attempting to add an Employer sponsored Roth IRA plan to my Pre-Tax plan. Not only did they misguided me to open a new Roth IRA separate from my Employer Retirement plan, I was transferred 10 times, called 5x to attempt creating the Roth account, and correct their error in closing my pre- taxed account. Worst off, they tell me i have to wait 3 months to place back my pre tax account.

Spoke with Aaron about 401k plan he was VERY helpful and friendly!

Filled out paper work for withdrawal request back in February. I have called 3 times and each time I was informed that I left something blank.
Mind you the customer representative helped all three times with the paperwork.

Initially, money was deducted from my pay without my authorization. I wanted to retrieve the money. Empower charged me all that I had paid into the account as a fee to withdraw the money.

Horrible company. I haven't had access to their app or website for 7 days now. I'm just trying to get an Account statement from them. I called and they put me on hold for an hour to just tell them they wouldn't email me the statement.
(Mind you, I'm a former employee and have specifically sent emails with statements to clients)

will HARASS you if you want to take YOUR out of YOUR account not worth the time. will not work with you, will HARASS you if you want to take YOUR out of YOUR account

Empower is holding my money hostage. This is a piss poor retirement company with the most suspicious customer service on the planet. I was told I have to wait 5-weeks for withdrawal even though I just had surgery and require my funds to live. Empower was informed and does not care. Customer service reps sound disconnected like robots. Run! They are going to make you jump through hoops for your money.

If I could give them a 0 star I would. The customer service team is only trained to inform you of what they see on a screen. I complained to a supervisor (Michelle) and she (very nasty) informed me that Empower cannot afford to make outbound calls to follow-up on a customer service request. Ridiculous.

Empower mailed me bad $70,000 checks that bounced inside my IRA after I requested rollover.

Empower then claimed that they mailed $70,000 checks despite failed verification - and then told financial regulators they don't know who they mailed $70,000 to.

The US Department of Labor had to get involved. Empower provided false information and fabricated timeline to FINRA and SEC.

If you need access to your funds, plan that weeks in advance. My account was previously with Fidelity and I never had issues. This company charges fees, and has 100 excuses why your withdraw will take weeks. Each time a due date is met there is another reason for delays.

My father passed he was receiving retirement pension payouts where he worked years ago - Empower is the administrator. I contacted Empower 5 weeks ago reported his death and was told paperwork on the way (3-4 days). Never received it. Instead, I printed off documents off their website and sent certified mail all the information to process the death claim with a note of what I need to file probate. I waited 2.5 weeks called back spoke to same person- he told me he will resend out paperwork take another 10 days. I don't know why - I sent everything in the mail. Meanwhile, I needed to know beneficiary on the account to fill out probate. No response. Five weeks no progress waste of time.

This joke called EMPOWER Holds YOUR money hostage!!!! I was adamant about how the rollover check was to be made out 7 times. Yes 7 times. It is wrong. IF THEY EMPLOYED UNITED STATES, ENGLISH SPEAKING CITIZENS, Their is a STRONG CHANCE IT WOULD HAVE BEEN CORRECT!!!!!!!!!!!!! PUT YOUR MONEY IN A MATTRESS AND AVOID THIS SCAM COMPANY AT ALL COSTS!!! THEY DEMAND A FEDERAL GOVERNMENT INVESTIGATION INTO ILLEGAL BUSINESS PRACTICES. The Attorney General is the next move. Trust me, you'll believe me when it's too late for you.

My mortgage was sold so the previous account isn't updating, and I'm not able to remove it because it shows up as "delayed". It's been like this for 90 days. Now my net worth is all screwed up because the mortgage is listed twice and they refuse to help me, so the interface is useless for me.

Empower's (what a stupid name) website is terrible Rather than reporting mutual fund balances using the closing values from the day before, Empower reports using values from 2-4 days earlier. Empower's CS people could not give a rip about helping when a Plan Participant calls with a question. But worst of all is when it comes to making distributions. Their unfair practices are unconscionable! I NEVER treated my investors' money like these fools at Empower. My plan has a mandatory 10-year payout. It's very simple. You take the balance on the measurement date, divide by the number of years remaining. You redeem that number from each mutual fund and then pay that amount of cash to the Plan Participants. Every year, Empower measures the balance on March 1. They redeem the appropriate amounts from each of the mutual funds on the measurement date. They take the resulting cash from my accounts that same night. But then it takes a full two weeks to get my money. Why?? Because they use my money for their own operations. Are they kiting money from all Participant accounts to fund their bloated operating expenses? Or are they simply investing our money and keeping the earnings for themselves? Either way, they are using my money for their benefit. Meanwhile, for two weeks, I am left to wonder where the heck my money is...it's not in my accounts at Empower and it is not in my bank yet. Two full weeks!!! That should be a crime! If I tried to do that with their money, it would be a crime. This year, because March 1 was on a weekend, the measurement date was actually February 27th. The money came out of my account on Monday March 2nd. Today is March 14. Their crack team of CS morons can't even begin to tell me where my money is nor why it has taken so long. I will not see it until sometime next week, if I get it at all. Empower. A stupid name. But appropriate. They are empowered to use my money and I am powerless against them.

The advisor service is awful. Their is no point in even talking to a person, might as well just be AI bots. They do not listen or hear your individual concerns or goals, just repeat mantras.

Very frustrating experience with this company. I tried to withdraw $8000 for medical expenses and was asked to revise my documents multiple times and even get them notarized. Despite that, the request still hasn't been approved. The lastest requirements asks for details that the medical paperwork doesn't provide. Customer service was also disappointing

One representative hung up during my call. Overall, the process has been far more complicated than it should be.

Been in the investment space for years, I will keep saying it loud and clear, Bitci Stack Asset Platform which I found on Trustpilot after doing my due diligence, has been the only investment platform that I have earned and successfully withdraw my money without any hidden fees.