Great shop with clearly marked age and skill indicators for the products they sell targeted to the discerning pre-toddler, toddler or small one. I also like the fact that on their website you can set... Zobacz więcej
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Zobacz, co mówią recenzenci
Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... Zobacz więcej
I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again. It's a bit pricey but that's generally reflected in the quality and they've g... Zobacz więcej
Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spo... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Dane kontaktowe
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, Zjednoczone Królestwo
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
3,3
Średnia
207 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
CHARGED TOO MUCH
I had to get in touch with customer service and went on live chat. They were quick and efficient and sorted the problem out for me within 5 minutes. Superb customer care and service.
1 czerwca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your positive feedback!
I wanted to return items I purchased…
I wanted to return items I purchased online, for collection, however, I changed my mind the next day I went on the live chat thinking that It would have taken a very long time, but within a minute an agent named Charlie came on the live chat and then he resolved my issue within 2 minutes, pretty fast I have waited longer!
1 czerwca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your great feedback!
Very fast customer service
Very fast customer service. Also, very helpful with the problem of the order.
25 maja 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your great feedback!
Easy Communication
Quick response time and clear and precise information
17 maja 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you!
Odpowiedź od Early Learning Centre
Thank you for your great feedback!
Made an online order to collect
Made an online order to collect. The main item I wanted couldn't be got by the store. I requested to just cancel the entire order and be refunded. They did it immediately, very nice service received
10 maja 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Glad we could help.
Excellent customer service
Excellent customer service via their online chat. Spoke to someone immediately and problem resolved without issue.
10 maja 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Great to hear. Thank you for your feedback.
Excellent customer service!!
Excellent customer service just wish energy suppliers had this level of customer service skills!! I’m impressed!
5 kwietnia 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you! Glad we could help out!
Customer service was excellent.from…
Customer service was excellent.from Isobel. Helped me track a package from a split delivery. Efficient, friendly and very helpful.
30 marca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for the kind feedback!
Excellent customer service
Excellent customer service, email responded to and problem sorted with a replacement order placed within an hour of original delivery. Thank you to Nadia!
25 marca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Great to hear that Nadia could sort this out for you.
Great service from Nadia
Spoke to Nadia on the live chat and she was great. Resolved the issue in minutes and was friendly and kind.
23 marca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for the lovely feedback. Glad she could help out!
Great customer service!
I got great help from their customer service. Phone call answered quickly and the person was friendly and helpful, and then a couple of emails to follow up, and my issue successfully sorted out. Plus I’m happy with the items I bought from them, and their prices.
22 marca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Really appreciate your feedback. Thank you.
Consistently great customer service
Toy had manufacturing issue. Customer service was so easy to talk to and solved issue beyond expectations. Have always found customer service representatives on the online chat to be amazingly helpful.
22 marca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Glad we could sort this out for you :-)
Helped by Fraser in customer service
Helped by Fraser in customer service. Understood my issue and fixed it very promptly. I didn’t have to wait long to speak to an agent either. Always impressed!
20 marca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thanks so much for your great feedback.
I bought a dinosaur jigsaw from the…
I bought a dinosaur jigsaw from the store in Aylesbury and when we opened it, inside was a jigsaw of unicorns. I had a very disappointed 3 year old Grandson. I email customer service, had a reply within 10 minutes, and a replacement was on order within the hour. Well done. Best customer services I have ever dealt with.
9 lutego 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your kind feedback!
Fantastic online customer service…
Fantastic online customer service provided by Fraser.
Quick response time and my issue was resolved straight away which I'm most grateful for.
9 lutego 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your feedback, we are glad to hear Fraser could help :)
Poor care for their customers.
I waited a month for delivery. Nothing turns up. Enquire to check where my delivery is and they said it’s been delivered. Their courier left the item outside my property despite me not listing any safe space. ELC refusing to send a replacement saying I’m “too late”. I was just eating for them to deliver as hadn’t received any notifications to say it was delivered. Rubbish service!
24 stycznia 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Hi Jo, we do advise to get hold of us within 5 days of the estimated delivery date that was provided if you have not received anything - any longer nomrally indicates there has been a problem. Anything later than that and it become increasingly difficult for our couriers to help find missing parcels. You would have had an email notification on the day showing the delivery as well as the deliery photo of it against your door. Apologies we cannot assist further with this.
Great customer service
ordered a large item (for school) arrived promptly. unfortunately, it wasnt the one that colleagues wanted.
I phoned to discuss return / replacement. So helpful - returns collected within 24hours. refund due within a few days.
19 stycznia 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Glad to hear this was resolved swiftly for you. Thank you!
Excellent company
Very competitive prices, good delivery, but more importantly, excellent customer services, thank you Steven R.
7 stycznia 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thanks for the great feedback.
Wrong County on address
Steven Rogers dealt with my enquiries and did a great job resolving the issue.
Prompt and efficient service
7 stycznia 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Delighted to hear Steven could help.
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