Great shop with clearly marked age and skill indicators for the products they sell targeted to the discerning pre-toddler, toddler or small one. I also like the fact that on their website you can set... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... Zobacz więcej
I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again. It's a bit pricey but that's generally reflected in the quality and they've g... Zobacz więcej
Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spo... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Dane kontaktowe
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, Zjednoczone Królestwo
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
3,3
Średnia
207 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordered a building toy for my grandson…
Ordered a building toy for my grandson but Unfortunalty some of the parts were missing, contacted elc and had a excellent response, quick and kept me up to date with my purchase, thanks
3 stycznia 2024
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank for taking a moment to leave such kind feedback.
I requested a return for a toy I…
I requested a return for a toy I purchased online as my granddaughter received 2. The response was informative and prompt. I took the toy to a local The Entertainer store where staff were really helpful and friendly. The whole process was straightforward. Thank you
3 stycznia 2024
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your great feedback!
Missing piece
Bought a game and there was a piece missing. Emailed ELC with pictures and receipt. Had a new game sent to me a few days later. Very satisfied.
29 grudnia 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your positive feedback!
Great Customer Service
Unfortunately my item got lost in the delivery process, but I contacted Customer Services who were very friendly & efficient and they arranged a replacement with priority delivery
4 grudnia 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your great feedback!
Amazing service
Amazing service. Sent pictures of broken hinge on post box toy and response was beyond expectation - a new post box arrived in the post with their complements.
Really grateful.
23 listopada 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thanks you, glad we were able to help!
Brilliant customer service
Ordered a item online, charged but no confirmation email, product still in my online basket. No product arrived. Contacted the early learning center the matter was rectified quickly and a refund issued with 24hrs. Although the initial experience was poor when purchasing my product the customer service was brilliant.
2 listopada 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Hi there, thanks for the kind feedback
Very fast replies from Fraser and…
Very fast replies from Fraser and helpful too thank you
26 października 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for the kind feedback!
Fraser was very speedy at answering my…
Fraser was very speedy at answering my questions and getting back to me regarding my queries. Thank you!
16 października 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for the kind feedback!
Dealt with a lady called Hannah..
Dealt with a lady called Hannah... She was very helpful and resolved my problem... Expecting express delivery very soon... Thank you hannah
16 października 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your brilliant feedback, we are pleased to hear Hannah could help :)
I would like to thank sena who was so…
I would like to thank sena who was so efficient and quick regarding my issues via the Web chat. You have saved my sons birthday gifts thank you!
12 października 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Lovely feedback thanks. Happy Birthday to your son! :-)
Placed an online order 2 weeks ago
Placed an online order 2 weeks ago, got an email confirmation of my order that day and didn't hear anything else after that. Contacted ELC today to see what was taking my order so long and they said oh it was returned to us a week ago becuase the packaging was damaged!!! When was I going to be made aware of this??? No order repackaged and sent out, no refund, no email updating me of this... Asked for my order to be sent back out again only to be told that a number of my items were now out of stock!! What happened to my items that were returned, why were they not sent back out to me?? And to top it all off they have just stopped communicating with me, so don't know if I'm getting the rest of my order or getting refunded.. Will not be ordering anything from ELC again, customer service is a joke !!
10 października 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
I'm sorry to see that you have been so disappointed with us. Please send me some more information so I can make sure this is sorted out for you.
Delivery Enquiry
Charlie was super helpful dealing with my delivery enquiry. Everything was sorted quickly with no fuss at all.
5 października 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your great feedback!
Nadia was very quick to respond to my…
Nadia was very quick to respond to my enquiry and resolved my issue almost immediately without any complications! I was really pleased with her professional service. Thank you
4 września 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your brilliant feedback, we are glad to hear Nadia could help!
Great customer service
Great customer service. Vince was extremely helpful and efficient. Would recommend this company : )
4 września 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your great feedback!
Odpowiedź od Early Learning Centre
Great to hear. Thanks for your feedback!
Amber was a great help
Amber was a great help. She managed to sort out my order for me and get the promotion added to my order which I wasn’t able to do due to the website going down.
28 lipca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Hi Natalie, glad Amber was able to help out!
After having issues I had to contact…
After having issues I had to contact live chat, after speaking to 4 different people speaking to the last agent Amber sorted out the issue I was having
19 lipca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your great feedback!
Query with order
My query was dealt with quickly and efficiently. Very good service.
12 lipca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you Julie
Faulty order sorted straight away
I was missing some parts from my order, a replacement was sent straight away with no hassle. Made me happy it was no problem for them to help me.
6 lipca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Great to hear, thank you.
Good customer service from Vince
Good customer service from Vince, helpful and quick to respond
6 lipca 2023
Opinia niezależna
Odpowiedź od Early Learning Centre
Thank you for your positive feedback!
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