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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent service from start to finish. The communication was first class and every person we came into contact with could not have been any more helpful. From ordering the doors, accommodating... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had to put this post here as bought some beautiful bi-fold doors about 6-7 years ago and our new puppy ate two of the seals at the weekend. I wrote to Ecko to explain the situation and they imm... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lovely Hollie designed our new bathroom which was exactly what we were looking for. We are delighted with the look, finishes, daily communication, friendlessness and professionalism showed... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Extremely please with the service from start to finish. The sales team quickly provided a quote and the install date was stuck to. The actual installation went very smoothly with courteous fitters... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami domowymi
  2. Projektant łazienek
  3. Dostawca drzwi
  4. Sklep z przyborami kuchennymi
  5. Dostawca okien

Napisane przez firmę

Family run business Est. in 1999. We are specialists in our industry providing award winning Kitchens, Bathrooms, Doors, Windows & Glass Structures.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

257 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(257)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

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Oceniono na 5 z 5

Glass house installation was a great job

Really good experience with Ekco sales and the installation. They were able to customise it and tie in with our landscaper. The installation team worked well and the standard of the work was extremely high. We are delighted with the finished product and would encourage others to follow a similar path.

27 lipca 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Afternoon George,

Thank you for taking the time to leave us a review. We are delighted to hear that you were delighted with our sales and installation team. Your comments have been shared with the wider ekco team.

Best Wishes,

EKCO TEAM

Oceniono na 5 z 5

This company just keeps on giving and…

This company just keeps on giving and providing great post installation (2019) support! Unfortunately, I broke my key in the lock to one of my bi-fold doors last month. Ewan & team came out and fitted a new lock with a new set of keys....and advised that there would be no charge ! So good to deal with a company that is conscientious , professional & cares - can be a rarity these days! The product is high quality too - as we have experience of other bi-fold doors, which aren't in the same league as Ekco . Great Customer Service - Understated Excellence from this team - thank you !

19 lipca 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Afternoon Susanne,

Thank you for taking the time to leave us a review. We are delighted to hear that you were happy with your ekco experience and please rest assured that your comments have been shared with Euan and the wider ekco team.

Best Wishes,

EKCO TEAM

Oceniono na 5 z 5

Glass Room

Great experience end to end with the Ekco Team, big Thanks to Craig and Amy for their professionalism in dealing with our request and managing to get us a quote very close to our budget for a glass room. The installation by Euan and Callum was fantastic, no issues so far with finished product. The install was completed very efficiently and the guys cleaned up after themselves every day they were here. Very knowledgeable, very professional, we would be happy to recommend Ekco to anyone.

10 lipca 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Afternoon John,

Thank you for taking the time to leave us a review.

We are pleased to hear you were happy with your experience and with you new glass structure. Please rest assured your comments will be shared with the team members highlighted and the wider ekco team.

All the best for the future,

EKCO TEAM

Oceniono na 5 z 5

Consistently great service - highly recommend

We’ve had windows and French doors fitted on 3 separate occasions over the last few years by EKCO, and the service has consistently been excellent. Great communication before and after, always punctual, friendly, and very tidy, cleaning up afterwards. A couple of minor issues (unrelated to the fitting team) have been dealt with promptly and pleasantly. We will need another set of windows to complete renovations and won’t hesitate to use the EKCO team again.

2 maja 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Hazel,

Thank you for taking the time to leave us a review. We are pleased to hear you were happy with our installation team at ekco. We have shared your comments with the wider ekco team.

All the best for the future,
EKCO TEAM

Oceniono na 5 z 5

Knowledge, professional, kind, clean, fast

I bought my amazing bifold door with Ekco but unfortunately I gave the responsibility for installation to my Contractor. At the end I paid 2x as I had to have Ekco Team here helping me to solve installation issue. Brian & Kyran were at my home and reinstalled the door again. WHAT'S A DIFFERENCE! They were so knowledgeable, professional, kind, clean. They solved all the issues that I had been facing (cold air coming from the door, condensation, noise from outside, others).
I highly recommend them. And I will never more leave the responsibility to another Team. They are the ones!!!!!!!
Thank you so much.

29 czerwca 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Deborah,

Thank you for taking the time to leave us a review. We are pleased to hear that our installation team could help solve your initial installation issue and that you are delighted with your door. We have shared your comments with Brian and Karol.

All the best for the future,
EKCO TEAM

Oceniono na 5 z 5

Installers are Excellent

I had some work done recently by the installation team after getting Dutemann sliding doors and Origin windows from Ekco for my extension a couple of years ago. The experience was great back then…. Delighted to say the installation team is amazing as ever. Euan was first class to deal with and his communication was excellent. Karol and Brian are unbelievably professional and clearly take great pride in their work. I was worried about things being damaged due to the nature of the work being carried out but they were so careful and the place was spotless after. Cannot recommend these guys enough, pleasure to deal with and are all genuine good people. Their amazing work and professionalism was very much appreciated.

4 lipca 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Craig,

Thank you for taking the time to leave us a review. We are pleased to hear you were happy with our installation team at ekco. We have shared your comments with Euan, Brian and Karol.

All the best for the future,
EKCO TEAM

Oceniono na 5 z 5

Fitment of EKCO new sliding doors

As part of our house refurbishment EKCO installed new sliding doors for us, which are fantastic. From our initial showroom visit and meeting with Craig, right the way through the ordering and installation process, everyone we dealt with was extremely professional, knowledgeable, well organised and courteous.
We had a minor aftercare question/concern which was followed up very promptly by a site visit, organised by Craig and Euan. The two gentlemen who came on site were very polite, professional and extremely tidy.
For all of the above reasons, I would highly recommend using EKCO as a company.

16 marca 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Afternoon Katherine,

Thank you for taking the time to leave us a review. We are pleased to hear you were happy with your ekco experience and have shared your comments with the wider ekco team.

All the best for the future,
EKCO TEAM

Oceniono na 5 z 5

EKCO bathroom refit and new sliding doors

EKCO have recently completed a bathroom refit and installed new sliding patio doors for us.
We found them very easy to deal with: well organised; knowledgeable and courteous staff; great product choices; work completed to a high standard.
The bathroom in particular was a really awkward space and both jobs required bespoke solutions.
Despite the challenges we were impressed with the quality of the work and are very pleased with the results.
We’d be happy to use them again and to recommend to others.

21 kwietnia 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Andrew,
We appreciate you taking the time to leave us a review online. Please rest assured your comments will be passed along to the wider ekco team. We would like to wish you all the best for the future and hope to see you soon!
EKCO TEAM

Oceniono na 5 z 5

Ekco made the process of getting a new…

Ekco made the process of getting a new kitchen easy. From design to the final day on site I could not recommend them enough.

6 marca 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Afternoon Julie,
Thanks for taking the time to leave us a review. We are pleased to hear you were happy with your ekco experience and that you would highly recommend us.
Best Wishes,
EKCO TEAM

Oceniono na 5 z 5

Would highly recommend

Ekco have recently renovated my mothers kitchen and she is in love with the space. She spends all her time there and enjoys baking now that she is retired. Can’t thank the fitters and the office enough for keeping us in the loop with progress and answering all our questions. Would highly recommend.

3 kwietnia 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Afternoon Evie,

Thank you so much for taking the time to leave us a review. We are pleased to hear that your mother is making the most of her new space and please rest assured your comments have been shared with the wider team.
All The Best,
EKCO TEAM

Oceniono na 5 z 5

Trusted and Great Experience

Lovely showroom in Uphall and plenty of product on display. Ended up getting bifolding doors last year so my review is long overdue. Recently had a remedial issue and the customer care I received was great. I must thank Callum for arranging for replacement parts and for a fitter to attend. Thank you ekco.

26 kwietnia 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Kayleigh,
We appreciate you taking the time to leave us a review online. Please rest assured your comments will be passed along to Callum and the wider ekco team. We would like to wish you all the best for the future and hope to see you soon!
EKCO TEAM

Oceniono na 5 z 5

Had a great experience with ekco from…

Had a great experience with ekco from start to finish. The staff were very helpful and communicated well throughout our project. The tradesmen were efficient and showed up on time. I was very impressed by their standard of workmanship and how they would tidy up after themselves. Everything was completed in a timely manner and I’m delighted with my new bathroom.

26 kwietnia 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Laura,
Thank you for taking the time to leave us a review - it is greatly appreciated. We hope you enjoy your bathroom for many years to come and please rest assured your comments have been shared with the wider ekco team.
Best Wishes for the future,
EKCO TEAM

Oceniono na 1 z 5

Poor project management, poor workmanship & poor customer care

Design process with Hollie was enjoyable, and a beautiful bathroom design was created. I would recommend Ekco for design purposes only, and would actively discourage anyone from using Ekco for any further work.

Scheduled start date had to be chased and was eventually pushed back, to commence on 30/09/2021. I was given a 10 day schedule of work, and was surprised but pleased the new bathroom could be completed so quickly.

The work begun, and encountered delays. At the end of each day, I would confirm with the guys on site, who was due to come the following day, as there were various plaster/tiler/electricians scheduled on different days. The guys on site would state the bathroom was not ready for the plaster/tiler/electrician who would be rescheduled, and they themselves would be back on site to complete the work that was still pending, before the next stage could go ahead.

This did not materialise. Each day the plaster/tiler/electrician was originally scheduled for, they would turn up, and it would be left to me to let them look at the bathroom and confirm Ekco stated the schedule would be updated as necessary. None of the contractors were informed about the delays.

I would then call the office and state the plaster/tiler/electrician has turned up unaware they were not needed today. Then no-one else would turn up for the day as the Ekco team had not scheduled anyone else to come in, despite knowing from the day before they had not completed the work as necessary. This added additional delays, work was finally completed on 23/11/2021. The 10-day project took 8 weeks to complete.

Despite the length of time taken and frustration at the poor project management, I was initially pleased with the look of the final result. The bathroom on the surface looks great. After spending over 10k on the bathroom, and the time taken by workmen I was confident this must mean the bathroom and work completed are top quality. This is not the case. Less than 18 months since completion of a brand new bathroom completely designed and installed by Ekco, including new pipework, there is a leak into the property below.

I called Ekco asking for a plumber to be sent out asap as with any leak it is an urgent situation. I was informed that as it has been over 12months since the installation there would be a call out charge. As this is an urgent situation created by the work they performed, I said fine, please send someone out asap, as the water is escaping through my downstair neighbours lights. I was then informed their schedule is full this week, and they cannot fit me in.

This is laughable considering the poor project management, and lack of schedule maintenance seen throughout the entirety of my bathroom project. Absolutely shocking lack of aftercare or consideration for the work they have completed, which must have been poorly executed for a leak to occur after only 17months of being installed.

Would not recommend Ekco for any work to be completed, poor project management, poor quality of workmanship, and poor customer care.

24 kwietnia 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Claire,

We are sorry to read your review and would like to discuss your experience further. We do try to attend remedials as promptly as possible but we do always have to prioritize customers with no workable facilities that are in the middle of works. Due to the length of time that has elapsed and the fact that you live in flat anything could have caused a leak. Please give us a call on 01506 857007 or email installations@ekco.co.uk.
EKCO TEAM

Oceniono na 5 z 5

Really impressed with our purchase and…

Really impressed with our purchase and installation of a spitfire door with Ekco. The sales experience was great, all our questions answered in detail and without hesitation. The installation was carried out professionally and was extremely well done, and well finished. Euan came out twice before the installation to answer our questions and, with good humour, reassure us that everything would go smoothly - and he was right! Guys were great on site. Friendly, polite, professional and left everything clean and tidy. Really happy with the service provided. Thanks…

24 marca 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Mike,

Thank you for taking the time to leave us a review it is greatly appreciated. We will be sure to share your comments with Euan and the wider team and hope you enjoy your new door for years to come.

Many thanks,
EKCO TEAM

Oceniono na 5 z 5

Great company

31 października 2022
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Linda,

Thank you for taking the time to leave us a review.

We are glad to hear that you would recommend ekco and we hope you enjoy your kitchen for many years to come.

All the best,

EKCO TEAM

Oceniono na 5 z 5

A pleasure

Pleasant, tidy, considerate and helpful tradesmen. Delighted with the new kitchen and already enjoying using it. Katie always very helpful and friendly.

25 lutego 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Cynthia,

Thank you for taking the time to leave us a review.

We are very pleased to hear you were happy with your ekco experience and that you would recommend us to others.

All the best for the future.

EKCO TEAM

Oceniono na 5 z 5

The company fitted new windows and a…

The company fitted new windows and a sliding door to our balcony. We are delighted with the result and would be happy to recommend this company to other customers.

24 lutego 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Drew,

Thank you for taking the time to leave us a review.

We are very pleased to hear you were happy with your ekco experience and that you would recommend us to others.

All the best for the future.

EKCO TEAM

Oceniono na 4 z 5

Solarlux Glass Garden…

We purchased a Solarlux Glass Garden Room which was completed in February 2022. They have since returned to carry out minor snagging items very efficiently and professionally. Quality of the product, work, staff and experience has been excellent. I would have given 5 stars but I felt that a more detailed pre installation survey would have saved time and costs on site. However, despite difficulties subsequently discovered on site, Ekco honoured their contracted commitment without question. Their attention to detail was evident throughout. The Glass Room has been an incredible, and much admired, addition to our home.

20 lutego 2022
Opinia niezależna
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Odpowiedź od EKCO

Good Morning Archi,

Thank you for taking the time to leave us a review.

We are very pleased to hear that you are happy with you recent glass structure install and please rest assured that your comments have been passed onto the team members involved in your project.

All the best,
EKCO TEAM

Oceniono na 5 z 5

I am very pleased with my bathroom

I am very pleased with my bathroom. It’s a very high standard and looks great.
There were a few problems with workmen, but they were resolved as quickly as they could. They were a bit slow to admit the mirror was faulty and tried to repair it at first, but they did eventually replace it.
What I really liked about the company was that they always replied to me as soon as they could and returned all my calls. I would use Ekco again.

14 lutego 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Afternoon Julia,

Thank you for taking the time to leave us a review.

We are pleased to hear you are happy with your new bathroom and rest assured that your comments have been passed onto the team members involved in your project.

Best Wishes for the future,
EKCO TEAM

Oceniono na 5 z 5

Diagnosed and solved a tricky problem.

Diagnosed and solved a tricky problem with French doors opening onto balcony. Full explanation given and job carried out with professional thoroughness and good communication throughout. Site left very tidy. Very satisfied.

7 lutego 2023
Opinia niezależna
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Odpowiedź od EKCO

Good Morning James,

Thank you for taking the time to leave us a review. We are pleased to hear you were happy with the communication and interaction from our team. Please rest assured your comments have been passed on to the individuals involved.

All the best,
EKCO TEAM

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